Corwin Ford Reno - Service Center

Scheduled an oil change for 8:30 am and dropped my truck off the night prior. They did not start the service until 1:00 pm and did not finish until 3:45 pm. I got nothing but attitude from the service depar off the night prior. They did not start the service until 1:00 pm and did not finish until 3:45 pm. I got nothing but attitude from the service department. When I went to pick up my truck, the service employees were rude. Will not be going back. I will drive the extra 30 minutes to Capital Ford. More

Your employees are your best asset and Cherae was top notch! She represents your company very well!! notch! She represents your company very well!! More

My check engine light came on so I made an appointment had to wait a month to get in . I took my car in on a wed. it did not get looked at until friday, was told it had a faulty purge valve and would not had to wait a month to get in . I took my car in on a wed. it did not get looked at until friday, was told it had a faulty purge valve and would not be fixed until the following tuesday.The charge was of course not covered under warranty so had to pay 400.00 when I picked up my car it was very dirty on the outside from sitting on the lot I have taken my cars in the past to the dealership and they always washed the outside before returning your car so was I was very dissapointed but that was not the worst part I was halfway home and the check engine light was back on .I had take my car back the next day and had two wait two more days to finally get it fixed and was told a hose had not been tightened properly. I will not take my car back to this dealership. More

The dealership resembles a used car lot. The service department refused to approach Ford on a issue which was clearly and specifically related to national recall. They just billed me for t The service department refused to approach Ford on a issue which was clearly and specifically related to national recall. They just billed me for the $1,300 dollars and told me to contact Ford myself if I wanted relief from the bill. After considerable effort, Ford agreed to cover most of the repair.No thanks to Corwin Ford. A few months earlier they replaced the power steering on another car ($3,000.00). Both that time and this time, the cars were returned filthy dirty inside and out. I asked if they would estimate the cost of a malfunctioning convenience item in my car. They charged me $180.00 to give me a repair estimate. Other Ford dealerships don’t do that. I even purchased a vehicle from them a few months ago, yet customer service and satisfaction is obviously of very low priority. All they want is a quick Buck. I was planning on buying a car for my daughter after her graduation. I will drive much farther to another dealership. I’m fead up and finished with Corwin Ford for good! More

This dealership doesn't even deserve 1 star. Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing nothing. Guess mechanic was not interested in changing a fuse. After getting home, my husband finds the burned out fuse. Gets a new fuse and now our lights work. I believe we are owed a refund. Completely useless results on our so called serviced vehicle. End result: service manager never attempted to call or leave a message to discuss our problem, after dealership customer relations person relayed my dissatisfaction to him. More

Terrible service department . Have had multiple vehicles there hoping for a better results . Not happening vehicles sat months not repaired . Told they can't fix and gave me 500.00$ bill . there hoping for a better results . Not happening vehicles sat months not repaired . Told they can't fix and gave me 500.00$ bill . More

Avoid this place like the plague Bought a truck back in Avoid this place like the plague Bought a truck back in Jan, 2021, sales experience was great, unfortunately bought into the service & extended warr Avoid this place like the plague Bought a truck back in Jan, 2021, sales experience was great, unfortunately bought into the service & extended warranty. Now hoping it's a Ford thing & not specific to this dealer. A knock developed, turned into a recall, service was great. Then the check engine light came on, dealing with service has gone downhill from there. Made an appointment, soonest available was over a month out to show up & be told I didn't have an appointment. Called the "Service Manager" when I got home, shared my story & frustration, good conversation, rescheduled and "he'd take care of it". Showed up to be blowen off, a couple guys tried to help but only made it worse wasting my time & theirs. Before I start making the drive to Carson City, at this point hoping it's an option, tried calling service one more time, actually 4 times. Last week was able to leave a message, no call back. Today all I get is hung up on after letting it ring for a number of minutes never anyone actually answering the phone. It's unfortunate for a lot of us that for whatever reason Reno is unable to have a good Ford dealer. Hoping Ford is listening, Corwin needs to go. More