Corwin Ford Reno

I purchased my 2021 Ford F-150 brand new from Capital City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, I’ve brought the truck to Reno Corwin Ford (and back to Carson City Ford) over ten times for the same unresolved problem. Despite repeated visits, countless days of my truck sitting untouched in their lot, and my extended warranty coverage, the issue remains. In December 2023, Reno Corwin Ford replaced the battery under warranty, but the electrical drain persisted. Recently, the battery failed again—yet I was told I’d need to pay out of pocket, even though the underlying issue has never been fixed. Their own staff admitted in 2022 that “it’s a known issue and there is no fix.” More recently, one advisor stated the battery should be covered under warranty if compromised by an electrical fault, but management refused to honor it. After three years of failed repairs, broken promises, and dismissive responses, Reno Corwin Ford has now banned me from service after I swore in frustration. This is not how a dealership should treat a loyal customer. The lack of urgency, respect, and accountability is staggering. Appointments mean nothing, updates are rare, and their refusal to take ownership of a warranty problem is unacceptable. I’ve escalated this to Ford Corporate and will continue to pursue resolution, but I feel it’s important for other customers to know what to expect at Reno Corwin Ford: poor communication, no urgency, and little to no accountability. If you value reliable service and respect as a customer, I strongly recommend avoiding Reno Corwin Ford. More

If you are interested in buying a new or used car and are not interested in after sale service, let me recommend Mr. Austin Currie-Robertson of Corwin Ford. He is professional, engaging and responsive. He not interested in after sale service, let me recommend Mr. Austin Currie-Robertson of Corwin Ford. He is professional, engaging and responsive. He exhibits a quality few salespeop[le have which is to say when he does not know the answer to a question or is not sure. Corwin Ford's after sale service is worse than poor. We left multiple emails and voicemails to have someone explain the Forde new car warranty and the xtended warranty that we purchased. Multiple voice mails regarding the purchace of a donut spare tire & jack were unanswered (the ford Bronco does not have a spare tire). Even a voiocemail and email to the General Manager Mr. Justin Russell are unanswered. God is in the details and Corwin Ford's attention to the details of the relationship with this customer is terrible. Sometimes a company's success covers up issues that may affect that success. I hope that is not the case here. Dispite our great experience with Austin, were I to do this over, I'd be traveling to Capital Ford. More

Had an appointment with Skylar in sales yesterday at 6:15. We arrived at 5:45 driving down in the rain from truckee when the front desk representative told me he went home for the day. They then set u 6:15. We arrived at 5:45 driving down in the rain from truckee when the front desk representative told me he went home for the day. They then set us up with Robert M. In sales. We told him we were there to test drive a Ford bronco. We explained what our budget was and said that we wanted to pay cash and we did not want to have a car payment. After we told him our budget, he then went out to the lot to go get a car that he thought would suit our needs. We ended up test driving the car and falling in love with the car, but it seemed too good to be true. After two hours of not talking numbers on the vehicle, we finally spoke with the sales representative Maurice , who was typing in numbers for us based on our budget. Come to find out that Robert had let us to believe that the car we were test driving was good for us when it was $15,000 over our budget price. This was extremely insulting and we felt completely unheard. We walked in there as a family with my nine month old daughter and completely felt unheard and unseen. We didn’t even see the model car that we were inquiring about nor did we get to test drive the one that was actually in our budget. When we walked out, the sales manager approached us and said sorry he is new and he does not get commission. Our entire experience was a complete waste of time. The lack of communication and the delayed response really is unsettling. We have been Ford owners for a really long time and our disappointed with our experience with corwin ford. I do not recommend the dealership to anyone and I have had a better experience talking to other representatives at other Ford dealerships. They treat you as if you’re just a number at this location and not a valued customer . More

Came in spent several hours trying to find my next vehicle. Landed on a Land rover. Maurice helped me through everything test driving multiple vehicles. Usually, I hate going to buy a car. this time w vehicle. Landed on a Land rover. Maurice helped me through everything test driving multiple vehicles. Usually, I hate going to buy a car. this time was way better than Carmax. More

Review Title: Disappointed by Customer Service and Dishonest Refund Policy I have a Lincoln Navigator that is covered by warranty and I had some issues on it. I had high hopes for this dealership Dishonest Refund Policy I have a Lincoln Navigator that is covered by warranty and I had some issues on it. I had high hopes for this dealership when I took my vehicle in for service, but unfortunately, the customer service experience has been extremely disappointing. First, I had an appointment scheduled for service, but they didn’t even get the car into the shop to begin work on it for multiple days. After 4 or 5 days I asked for a rental/loaner car and they stated they were unable to provide me with a rental car due to the fact that I have a Lincoln and not a Ford, even though it’s in the same family. They had the vehicle for almost two weeks without any assistance or communication of what service was being done, so I reached out to the dealership for support. Communication was poor, and it felt like I had to chase them down for answers. I had to call to see when my car will be ready multiple times instead of them calling to let me know my vehicle service was complete. Then I scheduled to have my vehicle dropped off at my house since I was without one and it never showed up and without a phone call or notification that it wasn’t being delivered. When we arrived at the dealership to pick up the car the next day, they had us walk out into the back lot and search for it without any guidance of where it was at. They had multiple people standing around, not doing anything, but for some reason, they were unable to assist. I was sent a survey and left a poor review when contacted about the survey, I was finally offered a refund on the condition that I leave a positive review. Wanting to be fair, I left a 4-star and 5-star review—highlighting both the good and the bad—thinking it was honest and reasonable. To my surprise, they denied the refund, claiming that a 4-star review wasn’t “positive enough.” Apparently, only a 5-star review qualifies. That felt manipulative and dishonest and, to be fair, a bribe. A business should stand by its word and value honest feedback, not just perfect ratings. This experience left a bad taste in my mouth. I hope they reconsider how they treat their customers—not just when the service is happening, but when problems arise after the fact too. More

I took my Edge in yesterday to have my Visor replaced. This was warranty work. It took 6 months to get them to order the part two visits for pictures and several calls before they actually put it in the s This was warranty work. It took 6 months to get them to order the part two visits for pictures and several calls before they actually put it in the system to order. They finally got the visor in. They told us that they had to have the car all day to replace something that should take about 5 mins. Called several times to find out if the car was done. could not get any answers until 430. Mind you dropped the car off around 7 am. Picked up the Edge drove off the lot went to use the visor and it fell off. They didn't remove the old clip before trying to stuff in the new clip in. Turned back around and took the Edge back they acted like this mistake was no big deal. No real apology, they seemed like they could care less of the service that we were receiving. I have always been a Ford girl. To see the customer service come from our local dealer like this really disappoints me and makes me regret buying a Ford. I will never refer anyone to the Reno Corwin ford again!!!! The sad part is my whole family owns fords. Corwin, you really need to get your service and your customer service together. For as much as we pay for cars there is no reason for treatment like this and such a simple fix should have gone wrong. Makes me wonder the shotty work that is being done are major jobs. More

Corwin Ford Reno service writer Jeremiah Labeaux was my first contact when I arrived for my service appt. to address an issue on my '24 Ford Ranger Lariat that had been unresolved during my 2 previous visi first contact when I arrived for my service appt. to address an issue on my '24 Ford Ranger Lariat that had been unresolved during my 2 previous visits. Jeremiah is an excellent listener, and he took the time to input the relevant information on the service order so the mechanic would have a better idea on how to fix my truck. My "squeaky noise" issue is about 75% better than when I brought the truck in, which, while not perfect, is better than before. Again, Jeremiah went above and beyond to make sure that I was happy with the result. I have purchased more than 20 new cars and trucks over the years. Buying is the easy part. Having the dealer follow through with excellent service on the vehicle while you own it can often be the tough part of experience. Having an employee like Jeremiah has enable me to trust that Corwin Ford has the ability and desire to also provide "service after the sale." That's what is most important to me! More

Immediately - NO. I repeat - DO NOT BUY USED VEHICLES from Corwin. We purchased a used truck from them on 6/3/25. By 6/10/25 and with less than 100-miles on the t I repeat - DO NOT BUY USED VEHICLES from Corwin. We purchased a used truck from them on 6/3/25. By 6/10/25 and with less than 100-miles on the truck, we got a CHECK ENGINE light. Immediately called Ford and spent the next 4-weeks being bounced from sales to service while they tried to figure out how to deal with the situation. Finally ended up simply dropping the truck off to their service bay without an appointment on 7/14/25. Corwin subsequently sent the truck to Carson Dodge who apparently 'fixed' it. Corwin called on 7/21/25 to advise the truck codes were cleared and we were good. CHECK ENGINE light was on when we arrived to pickup the truck at Corwin, so we left it there. Corwin sent the truck back to Carson Dodge, who has had it for the past week. We called Corwin today to get an update and were advised we need to speak withe the Sales Manager. Odd, but ok. Sales manager advised us that Carson Dodge has determined the truck we paid $18k for needs a new engine and WE will have to pay for it. I recognize this is a used AS IS vehicle. But one would hope that a 'reputable' dealership would 1) stock used vehicles they've sufficiently inspected; and 2) Do more than simply say 'suck it' when a situation like this presents. So no - I would not recommend Corwin. As a construction business owner, we have purchased MANY used vehicles over the past 20-years. Some from dealerships - some private party. But none that needed a new engine mere moments after driving them off the lot. More

I had a great experience with Carver and he met all of our needs. He wasn’t pushy and was easy to work with. Communication was excellent and easy to get a hold of. our needs. He wasn’t pushy and was easy to work with. Communication was excellent and easy to get a hold of. More

Unfortunately we have been getting the runaround on the gap coverage cancelation and getting a refund. We have called, left messages and the only thing we ever get told is they will look into it. It been o gap coverage cancelation and getting a refund. We have called, left messages and the only thing we ever get told is they will look into it. It been over 3 months now and we still have not received any refunds or any answers. More