Corwin Ford Reno

Unfortunately we have been getting the runaround on the gap coverage cancelation and getting a refund. We have called, left messages and the only thing we ever get told is they will look into it. It been o gap coverage cancelation and getting a refund. We have called, left messages and the only thing we ever get told is they will look into it. It been over 3 months now and we still have not received any refunds or any answers. More

Robert Minjares was amazing! The whole process was easy, not quick, but easy. I love my new(to me)Expedition! Thank you Robert at Corwin Ford The whole process was easy, not quick, but easy. I love my new(to me)Expedition! Thank you Robert at Corwin Ford More

I'm currently on a long road trip when my power train light came on twice (about two weeks apart). Both times it went off after I restarted my car. I was close to Reno so made an appt online. The next d light came on twice (about two weeks apart). Both times it went off after I restarted my car. I was close to Reno so made an appt online. The next day I received a call stating they were canceling my appt. I explained I was on road trip and was afraid I might be stuck in the middle of nowhere and just wanted them to take a look. They said they couldn't be bothered to help me. More

Austin was great at his job and he was very helpful to us excellent person excellent person More

Updated to 3 stars: Despite a stressful and discouraging experience, Cory did reach out to us after we posted this review. While it would have been nice to have this conversation when we first returned with experience, Cory did reach out to us after we posted this review. While it would have been nice to have this conversation when we first returned with the issues, he apologized and acknowledged that mistakes were made. We appreciated that attempts were made to hear us out as this was what we wanted in the first place. He did his best to give us something and though it wasn't a perfect fix, we appreciated the effort. I am still not sure if I would recommend buying a car here as the experience was quite stressful. However, if they do improve training and address some of the issues as they promised, there is potential for a more positive buying experience. Thank you Cory for demonstrating that you do care about the situation and that the experience we had is not how you are trying to run this business. This dealership is deceitful, misleading, and holds themselves to an incredibly low standard. They did not disclose open recalls to us and lied about one of them being resolved. They claim their pre-certified cars go through a comprehensive 139 point inspection and yet we found something broken on the car immediately upon purchase. One can only wonder what bigger issues are being covered up when buying one of these certified cars. It clearly means absolutely nothing. Beware when looking at a description sheet provided by the salesperson as they are inaccurate and the salesperson likely has no idea what features the car does and doesn't have. This dealership will lose no sleep over putting your family at risk (because of undisclosed open recalls and likely because of preexisting conditions they are not being transparent about). They make no effort to make things right or apologize for making mistakes. In fact Cory Skeen was too busy and refused to speak with us when we came in to address these numerous issues and seek a resolution. We simply had to take whatever pathetic excuse for resolution they offered and were given no apology. This simply means they could care less about the customer, their reputation, and human decency. Please beware when visiting this dealership. It's reprehensible that their website claims they hold family values, care about the customer, and seek to provide a professional experience. Shopping there will likely result in the exact opposite. Whatever stereotypical assumption comes to mind when you think of car sales - it is 100% true when it comes to Corwin Ford. There is no end to the negative things I can say about this establishment and they should be embarrassed by their service to the Reno community. In addition, Ford should be embarrassed that they are representing their namesake in such a deplorable manner. If Cory Skeen decides he would like to make things right and salvage whatever shred of respect he might have left, he is more than welcome to reach out to me and explain why he is managing this dealership in such an unethical manner. More

Horrible ongoing experience with the service department and management won’t call us back. We are considering alternative action to resolve this situation, but in the meantime we are at a loss and would de and management won’t call us back. We are considering alternative action to resolve this situation, but in the meantime we are at a loss and would definitely not recommend purchase of service of a vehicle at Corwin Ford Reno. More

He is rude and unprofessional, I called and made a complaint about him. Simone was supposed to call me back but it never happened. So basically it happened when we showed up to test drive the Yukon. U complaint about him. Simone was supposed to call me back but it never happened. So basically it happened when we showed up to test drive the Yukon. Upon arrival, the Yukon was having battery problems, while doing numbers. My husband told Mario, we would like to talk to the manager, we don't feel comfortable with placing a deposit on a vehicle that can't even start. Mario then came back and said OK, talk to my sales manager. He said they're gonna pull it into the shop tonight. Take a look at it in the morning and we will let you know what's going on with it. Heathen said we will. I will be back on Wednesday and we will get everything taken care of. If I reach out to you and let you know what's going on. Tuesday Leo called me, said there was another family interested in buying the Yukon, they know about the ( battery problems) and they were approved without having to put anything down. His demeanor and the way that he talked to me and tried to bully me into putting a deposit down on a vehicle that was having battery problems is not okay. I then gave my husband the phone and he and Leo went back and forth. Leo then texted me 20 minutes after getting off the phone with my husband. And said I will have Mario contact you with an update on the Yukon. So now Wednesday comes around, I had to reach out to Mario to even see what was going on. Come to find out it was more than the battery and it had to be pulled into the shop for longer than they thought and it can no longer be sold as of now. No apology know nothing. More

If I could rate them a zero, I would. We bought a brand new 2022 Expedition in July 2022 from Corwin Ford Reno. We also purchased a platinum warranty coverage on this vehicle which is 10 We bought a brand new 2022 Expedition in July 2022 from Corwin Ford Reno. We also purchased a platinum warranty coverage on this vehicle which is 10 years or 100000 miles. The car has a recall on the brake lines, the transmission revs randomly without putting on the gas, it goes into reverse on its own from time to time, and the AC in the rear has gone out and is blowing hot air everywhere. All of this is covered under warranty, but they are not willing to do anything about it. They are also saying it is months out for the transmission to even be looked at. They are unwilling to give a loner vehicle / rental vehicle out for the time being and claim this program no longer exists, even though our warranty has this included with it. They had no issue though asking us if we wanted to spend $2500 for preventative maintenance on the vehicle along with topping off fluids. This is our only vehicle and it is used for transportation for 4 young kids, Corwin is the absolute worst and we will never buy a car from them again! More

Working with Christopher Winberg was so Smooth and Easy Experience! Selling my vehicle online was a breeze! The process was straightforward, communication was clear, and everything went smoothly from star Experience! Selling my vehicle online was a breeze! The process was straightforward, communication was clear, and everything went smoothly from start to finish. I’m very happy with how everything turned out and would definitely do business again in the future. Highly recommended! ⭐️⭐️⭐️⭐️⭐️ More

Bought used Tesla from Carver. He was very nice, not pushy in anyway and very patient with my first car purchase. Great communication and follow up after purchase. Easy to contact He was very nice, not pushy in anyway and very patient with my first car purchase. Great communication and follow up after purchase. Easy to contact thru calls and texts, responds quickly. More