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Corwin Chrysler Dodge Jeep RAM - Service Center
Fargo, ND
329 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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329 Reviews of Corwin Chrysler Dodge Jeep RAM - Service Center
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September 20, 2019
Oil change Made an appointment for an oil change in their "Quick lube". Took an hour and a half. Absolutely ridiculous. Gotten my last 3 vehicles from here will Made an appointment for an oil change in their "Quick lube". Took an hour and a half. Absolutely ridiculous. Gotten my last 3 vehicles from here will never go back. More
by Arice
July 02, 2019
poor service department great salesman and the sale process went fine. but after the sale when you are trying to get any service work done or communication from their serv great salesman and the sale process went fine. but after the sale when you are trying to get any service work done or communication from their service department... Good Luck !!!! First, you have to go thru 3 people to even get to the service desk and if the service desk answers your call at all , it will most likely take about 10 minutes of being on hold with it ringing. Then good luck trying to get any answers out of them for any work you want to have completed on your car or truck! I was planning on buying a Jeep for my daughter in the next few months from them but completely rethinking where I'm going to buy her a vehicle from for her to drive. bad service department will cost this dealer a lot of customers!!!!! More
by Poorservice
Employees Worked With
becca, darren , and david , David Desharnais
May 26, 2019
2 times they've tried to screw me I purchased a 2011 Jeep Grand Cherokee from a private seller in September 2016. March 2017, the check engine light came on, so I brought it in for se I purchased a 2011 Jeep Grand Cherokee from a private seller in September 2016. March 2017, the check engine light came on, so I brought it in for service. Turns out it had a cracked cylinder head (which was covered under an extended recall). I told them that while the engine was torn apart, they should replace the spark plugs, since I was unsure if they had ever been replaced. When I arrived to pick up my vehicle, they told me the cost of replacing the spark plugs was somewhere around 450 dollars. I was blown away, so I asked to see the invoice. The invoice they showed me showed me being billed for parts and labor for replacing 16 spark plugs. I don't have a Hemi in my Jeep, so I don't have 16 plugs. I asked them how it was possible for them to replace 16 spark plugs in my vehicle, and they told me that it's because I have a Hemi. I stared at him for a second and told him that is not true, I have a V6. He called his manager over, and I explained how they were trying to screw me on parts/labor. He corrected the bill, but it still left a sour taste in my mouth. Fast forward to today. I brought my Jeep in for an oil change. As the vehicle was finishing up, the service writer came to try to up sell me some "recommended" services. He started by trying to get me to agree to a 110 dollar brake fluid flush, since, in his words, "your brake fluid is very dark and needs to be replaced". I let him finish his BS he was trying to sell me before I told him that the brakes were just done a month ago, including the brake fluid. In fact, there was a brake fluid leak, so I was constantly having to top off the fluid until I got it fixed, so it's kinda hard for my fluid to be "old and dirty". He then backpedaled and said that it was just recommended based on the mileage of the vehicle. Strange how just a second prior, he was claiming my brake fluid was old and dirty. I will be taking my Jeep to the GM dealership next door from now on, I don't care if they are not Chrysler based. More
by upsetatcorwin
Employees Worked With
Elvis
November 13, 2018
Service department This is by far worse service department in Fargo...after they said it will be an hour to get my tire looked at,I find out two hours latter that guy t This is by far worse service department in Fargo...after they said it will be an hour to get my tire looked at,I find out two hours latter that guy that was helping me went home...and tire never got checked out..wow...will never see me again...and urge everyone to go elsewhere...horrible horrible service More
by Kemal77
Employees Worked With
Elvis in service
October 29, 2018
I wish I could give 0/5 I would NEVER recommend Corwin Dodge Chrysler service to anyone. You are never able to get a hold of anyone via phone, making you have to go in before I would NEVER recommend Corwin Dodge Chrysler service to anyone. You are never able to get a hold of anyone via phone, making you have to go in before anything. Once you drive in, you must stand around and wait for anyone to help you, and every service advisor there has their own agenda. They are rude and condescending. Never take your vehicle here if you want good service. More
by Chutechute
Employees Worked With
David Desharnais
October 28, 2018
Cassidy was extremely helpful! I have been looking for a new car for a while now, and I contacted Cassidy about it. He was extremely adament in helping me find the right car by chec I have been looking for a new car for a while now, and I contacted Cassidy about it. He was extremely adament in helping me find the right car by checking out all the Corwin dealerships for the kind of car I was looking for. He met me at the Corwin Wholesale lot to check out a car, even that he works at Corwin Chrysler. What a guy! Ultimately I ended up buying a car from another city. This is because I was being very picky about the type of car I wanted. Cassidy is super friendly, helpful, and extremely easy to work with. I didn't feel pressured at all. Go have Cassidy help you find the prefect car you're looking for! More
by Roller
Employees Worked With
Cassidy Wren-Munn
June 27, 2018
Always helpful. Matt was my service provider and I can say that I definitely am glad. He made sure I was helped and pleased with my visit Matt was my service provider and I can say that I definitely am glad. He made sure I was helped and pleased with my visit More
by Topgoon
Employees Worked With
Matthew Schmaltz
June 01, 2018
Very Professional Service I bring in several vehicles a month for the organization I work for. There is one Service Advisor that stands out as one of the best: Jim Mitzel. W I bring in several vehicles a month for the organization I work for. There is one Service Advisor that stands out as one of the best: Jim Mitzel. When you visit with Jim, you quickly realize that he likes his job and is dedicated to helping you. He always calls back to either give you an update on your vehicle or tell you it's finished. While Corwin has many other service personnel that do a good job, Jim by far is the best! If you get lucky enough to have him assigned to your vehicle, you be assured that you will be taken care of! Nice job!!!!! More
by John Durham
Employees Worked With
Jim Mitzel
May 31, 2018
Corwin Dodge damaged my $70,000 truck DO NOT have your vehicle serviced here. I would be careful to trust any reviews over 3-stars with this company. They delete any negative feedback and DO NOT have your vehicle serviced here. I would be careful to trust any reviews over 3-stars with this company. They delete any negative feedback and block you from their Facebook page. A lot of the reviews on Google and other sites look staged. Their PR department is very active. They damaged my $70,000 truck and the GM refuses to accept accountability. The service I received was piss-poor, and when questioned they got defensive. I drove my truck 1.5hrs away to another Dodge dealer, and was told the damage they cause due to their poor craftsmanship (the work I questioned) will take over a week to repair. The GM told me I “accepted shipment” when I drove my new truck with 5,000mi on off the lot. Nope. I’m involving corporate. And if that doesn’t work, I’ll see them in court. I shouldn’t have to pay out of pocket to fix something “professionals” were paid for and failed to do correctly the first time. Edit: Corwin responded to me here but I’m not sure how to reply. So I’ll edit my post to reflect. Corwin Dodge never offered to go above and beyond to discount the work and fix the issues. Corwin Dodge threatened to place a lien against my vehicle because I refused to pay full price for poor quality work. Corwin Dodge told me to seek my future service work elsewhere and that I “accepted shipment”. The only thing Corwin Dodge offered was to have a second chance to further damage my truck, which I declined. My offer is, and will be until end of business, that Corwin Dodge allow another Dodge dealer in Jamestown, ND to fix their mistakes at Corwin Dodge’s cost. As to your allegation of publicily attacking your employees on “their social media accounts”, that is a bold faced lie. Dealerrater.com gives a consumer the opportunity to review company employees. If you do not appreciate my naming of the gentleman who referred to himself as the top GM, maybe you shouldn’t use a website that allows such. If you continue that claim, I will add that to the lawsuit I will file if you do not comply. Please note, I have recorded every conversation and taken screenshots of every post I have made. When you are ready to comply with my requests, you have my contact information. Otherwise, I will see Corwin Dodge, it’s owners, Tofflimers, and the employees I have had the pleasure of working with. Thank you for your time. More
by GSchmidt85
Employees Worked With
Greg Heinz (pretend GM)
March 29, 2018
bad service experience! The service department was not helpful in fixing any issues that I had! Accusing me of using wrong oil or not changing oil at all. Wouldn’t recommen The service department was not helpful in fixing any issues that I had! Accusing me of using wrong oil or not changing oil at all. Wouldn’t recommend this service department!! More
by Dave
Employees Worked With
Dustin Kolasa
