Corwin Buick GMC Cadillac Reno - Service Center

Did not receive my authorization for work performed Went in for some maintenance on my 2013 GMC terrain transmission under the presumption that it would be covered by warranty. Rick Anderson got me a re Went in for some maintenance on my 2013 GMC terrain transmission under the presumption that it would be covered by warranty. Rick Anderson got me a rental car because they were out of loaners, again being told that it was a warranty issue and I would not be charged. All good. A few hours later Rick calls to tell me my transmission fluid had been overfilled and that they reset everything and that my car was ready. Awesome. Drop off my rental and head back to the shop. It is not until this point that I am told it was not covered by warranty and I was now responsible for an almost $300 bill I was not expecting. Oh yeah, I also got to pay for my rental. There was absolutely no phone call to me prior to the repairs being done when they discovered the problem telling me I would be responsible for these charges to give me the opportunity to allow or deny them to continue working on my vehicle. Had I been informed prior to the repairs I could have made cheaper, alternate arrangements. Shady business practice. UPDATE: 1/28/15 Doreen Hicks contacted me on her day off to attempt to correct the issue. She quickly became the only one I wanted to speak with regarding this issue. I could tell she really wanted to right a wrong. She was wonderful at attempting to validate my feelings. I was initially offered a $50 refund, which I did not feel was adequate, especially since this barely covered the cost of my rental. The following day she was able to offer me $70. I accepted this offer, although I'm still upset at the total that this has cost me in the long run. More

service I was very pleased with the service center. Julie took care of all our concerns. The truck looked great after service was completed. The service was c I was very pleased with the service center. Julie took care of all our concerns. The truck looked great after service was completed. The service was completed in a timely manner. More

Service Center Jim was very friendly and professional. He was very concerned about my car and kept me up to date on the repair. I would recommend this service cent Jim was very friendly and professional. He was very concerned about my car and kept me up to date on the repair. I would recommend this service center to my friends. More

Great Customer experience!!! Jim the Service writer handle my cars service like it was his own. Both him and Greg the Service Manager know how to treat customers so they will tell Jim the Service writer handle my cars service like it was his own. Both him and Greg the Service Manager know how to treat customers so they will tell friends and keep coming back. The communication and the atmosphere are signs of excellent management. Thank you to all of them. More

If you get Todd Baumgartner as your service advisor, heed my advice and take your vehicle elsewhere for service. This guy is terrible. He doesn't return calls for days and makes excuses for everything. I my advice and take your vehicle elsewhere for service. This guy is terrible. He doesn't return calls for days and makes excuses for everything. It's no wonder he is not on the list of employees to rate. He'd definitely get the lowest rating each time. My experience with him left a bad taste in my mouth and very disappointed because I bought my vehicle from here and it was a good experience. Too bad it wasn't the same with Todd B. of the service department. More

I took my Chevy pick-up to Reno GMC because I coulnt get any where with the other dealer. I talked to Jeromy and to Dylen, they were both very professional and concerned for my repair problem. It was take any where with the other dealer. I talked to Jeromy and to Dylen, they were both very professional and concerned for my repair problem. It was taken care of that day and am very pleased with the results.Both of them are very personable and easy to talk to and took the time to listen to my concerns. I will be back and recomend them to my friends. More

These folks are the best service department for my Hummer 2007!! I would not go anywhere else!! They have done ALL of the service work to my Hummer and I have always been satisfied in knowing the job will be 2007!! I would not go anywhere else!! They have done ALL of the service work to my Hummer and I have always been satisfied in knowing the job will be done right and I will not be overcharged. Sincerely, Caree Mofhitz More

I cannot express my satisfaction with Reno Buick, GMC, Cadillac adequately. Over the past year I experienced some major problems with my 2002 Buick Lesabre Limited. The way the two people mentioned took c Cadillac adequately. Over the past year I experienced some major problems with my 2002 Buick Lesabre Limited. The way the two people mentioned took care of my problems, cannot be expressed in words. They are definitely an asset to this dealership They have earned my business loyalty. Why would I go any where else when I receive great service and help!!!!! Thank you, Alan Gelon, Sparks, Nv. More

I want to thank your dealership for employing such a wonderful person like Jeremy Sanderson. He is "Top Class" in customer service. Because of him I would refer your company to my colleagues, friends an wonderful person like Jeremy Sanderson. He is "Top Class" in customer service. Because of him I would refer your company to my colleagues, friends and patients. Jeremy is a big asset to your company. Once again thank you Jeremy!! Best regards, Pearl Glessing RN More

Our issue had to do with some complicated electrical problem with our 2003 Chevy Suburban. Jim's team worked on it and replaced a module they suspected was the problem. Unfortunately the problem re-oc problem with our 2003 Chevy Suburban. Jim's team worked on it and replaced a module they suspected was the problem. Unfortunately the problem re-occured, and Jim's team was able to isolate the problem and fixed it. The problem I now had, was that I paid for a new module that may or may not have been needed to be replaced - Jim recognized this and we came to a fair compromise on the fees. The honesty and integrity they displayed on this goes a long way with me, and they have a customer for life. More