Corwin Buick GMC Cadillac Reno - Service Center

I am writing to formally express my extreme dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been nothing short of appalling, marked by a lack of communication, poor customer service, and failure to meet basic expectations. Initially, I had been trying to obtain a part to fix my truck’s door latch. Despite reaching out multiple times via phone and email, I never received a response or follow-up. I eventually gave up, deciding that the door latch was not critical enough to keep pursuing. However, my frustration reached new levels in September 2024 when I brought my GMC Sierra Duramax Diesel in for its 75,000-mile service and to address a persistent tire pressure sensor issue. After inspection, I was informed by your service representative, Zachary, that it would take ten days to obtain the four required tire pressure sensors. I agreed and waited, but three months passed without any follow-up. During that time, I left numerous messages and even emailed both the General Manager and Service Manager—none of which were ever acknowledged. It was only after I filed a complaint with the Better Business Bureau (BBB) that Preston, the Service Manager, finally reached out to me. I was scheduled to come in today (December 2, 2024) at 7:30 AM to have the tire sensors and door latch replaced. Upon arrival, I discovered there were no notes from Preston regarding my service needs, and the parts could not initially be located. The staff was prepared to send me home without completing the service. After a 30-minute delay, the parts were found. However, I was then told I needed to pay again for the parts I had already paid for months earlier. After clarifying this, I was assured that the work would take one to two hours. Instead, I waited nearly six hours for my truck to be completed. When I finally left the dealership, I discovered that the back tires had been grossly overinflated to 85 psi—well above the maximum of 80 psi. This is a serious safety hazard, and I had to let the air out myself as I refuse to return to your dealership for any corrections. The entire experience has been unacceptable. I will never return to Corwin Buick GMC, Reno, for service or to purchase another vehicle. As I am currently in the market for a new vehicle, I will take my business to Carson City instead. Furthermore, I will be filing a formal complaint with GMC Corporate regarding this ordeal. Your dealership's lack of communication, follow-through, and professionalism is disgraceful. Employees appear disorganized, disengaged, and unmotivated, reflecting a systemic problem that tarnishes the Corwin name. I strongly urge you to address these issues and hold your team accountable for their actions—or lack thereof More

For a year and a half been trying to get a recall done and a door hinge replaced. I was told once the parts come in they will call. I have sent numerous emails with no reply. Took the truck for an oil cha and a door hinge replaced. I was told once the parts come in they will call. I have sent numerous emails with no reply. Took the truck for an oil change and told them what happened they explained they would order parts and let me know when they came in. Still nothing. Sent another email and actually got a reply from a nice man, who said the parts department would call me back and he would take this to his manager. Still, no reply back, no phone call. Emailed GM but never heard back from him either six months later. Might have to drive an hour plus, to another dealership. More

These guys are criminals. Took my truck in for an airbag recall, next day the airbag light is on. Take it back to them and they want to charge me $1200.00 to fix it. They say Took my truck in for an airbag recall, next day the airbag light is on. Take it back to them and they want to charge me $1200.00 to fix it. They say it's something else, not related to the airbag recall they did. Criminals! More

The service is great from start to finish. Service advisor Chris Ambriz is very professional. advisor Chris Ambriz is very professional. More