Corwin Buick GMC Cadillac Reno

twice failed to meet simple expectations When I was shopping for a new GMC Yukon Denali, I did the right thing. That is, go to my local dealer and see if I could find a way to spend $80,000.0 When I was shopping for a new GMC Yukon Denali, I did the right thing. That is, go to my local dealer and see if I could find a way to spend $80,000.00. I found a sweet Yukon Denali. I called first and spoke with the internet salesman. All good, I then went to see the truck. I gave the sales Manager, not just a sales executive, but a Manager my business card. I said, "please call me with your best price". Never heard back from GMC Reno. odd..... The next week, I purchased a new garnet red GMC Yukon Denali from a GMC dealer in Placerville, CA. they did a great job. they helped me get an extra $700 off by using my Costco card. They gave me a great price on my trade-in Jeep Wrangler. They delivered my new GMC to Reno. All went very well. At 38,000 miles my AC condenser failed. From my research on the WWW, this is failure is so big in the USA, many states files a class action against GM and won. There was not a recall. However the problem was so prevalent that GMC agreed to up the warranty on their AC condensers to 60K Miles. And GM could not keep up with this problem. Many customers had to wait weeks to months waiting for production of new AC condensers Well, my VIN did not qualify. So NO MORE GM products. Sad, as I am former GM design engineer. Very disappointed in my brand of choice. And for $80K, I expected higher quality. Next my Reno, NV GMC dealer said that I had no problem. That I just needed an AC charge for $700. I was skeptical of why so much? Then I took my GMC to an AC repair shop. $1500 later, they replaced the notorious cracked AC condenser. They said the problem was large and consistent. So why did GM not include my VIN like the rest of 2015-2017 production? I missed a step. Before I spent the $1500, I called GMC Reno, explained the problem. They service writer said, bring it back in, we wont charge you for a misdiagnosed problem. I went to my Reno GMC, spoke with a service writer, he said that he would need to charge me an additional $145 to re-diagnose my problem. I declared that an hour ago, that I spoke with another service writer and he assured me no second charge due to their missed diagnosis. He didn't believe me. He refused to inquire with his colleagues sitting 10 feet away. He is essentially calling me a liar. Lame, Lazy, and shame on this employee. I was frustrated and I left RENO, GMC. I gave my $1500 to an AC shop. Final lesson, both sales and service suck. They lost a sale, they lost my repair money, they lost a customer who buys a new GM product every two years. Go to Carson City, Michael Hohl. I have enjoyed two purchases absent any grief. Barry v.S. More

Fantastic to work with. Harold and his team matched a price I wanted and surpassed with service. I came in to just look at a truck no intention of buy buy they made our experience great. We purchased a price I wanted and surpassed with service. I came in to just look at a truck no intention of buy buy they made our experience great. We purchased a Yukon in 2017 and had the same great service. That is reason we came back. Harold said they would do their best to match what I was quoted and did More

Awaiting unexpected return of my truck I had my 100K mileage service last week, Jan 29, they recommended only 3 mechanical reairs. Greg Alexaner was great keeping me informed.(5 stars). The I had my 100K mileage service last week, Jan 29, they recommended only 3 mechanical reairs. Greg Alexaner was great keeping me informed.(5 stars). They wanted to keep the vehicle overnight; however I am from out of the area and with some movement incapabilities sooooo let me Shorten this ... They reschedule me for FEB 7, today as they needed all genuine GMC PARTS, cool😃 I drop it off to Diego Garcia, he notes my provided last week recommendation schedule for today service. I inform of the check engine light came on 2days ago while drive but it idle & it ran ruff. Shorter Yet... After returning to Gmc via their shuttle at no point did I receive a status or recommended change. Diego responded in the world to lobby, once seen for a diff. Client. He "would check on status. Final ... Asst Mgmnt, Preston, informed my vehicle is in pieces and may be ready tomorrow. They will provide me a loaner vehicle until the repair is complete. No information was provided an the status of the vehicle !9 estimate or discussion of any change in service being done. No news good news👍🏻status info provided at 5pm. The shuttled me to Enterprise for their paid loaner vehicle. They will call me once my truck is do everything. . A difficult process for a disabled female with an unexpected retaintion of my vehicle. While at a high pain threshold THEY TOOK OVER AT GETTING ME OUTTA THERE At 515 pm and home ASAP! Very appreciated decision making. I put my trust in their words after numerous requests for some paperwork that was not provide My Faith in them is a blessing 😍 More

A super positive experience with this Auto Dealership I just ordered a GMC truck from Reno Buick GMC, and I had an exceptionally great experience with this dealership. Marlin, who works in the Internet D I just ordered a GMC truck from Reno Buick GMC, and I had an exceptionally great experience with this dealership. Marlin, who works in the Internet Department, and Dan, who does the vehicle configuration and all the ordering of vehicles for the dealer, helped me with this purchase. They are definitely not your typical auto dealership personnel. They are super nice people, very knowledgeable, extremely helpful, and completely straight shooters, no bs, no hard sell, no hidden this or that, and they valued my time. If you are thinking of purchasing a vehicle now or in the near future, I would heartily recommend you visit this dealership, and ask for Marlin. More