Cortese Ford Lincoln - Service Center

Excellent Service Department I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call or come in person I am greeted with a friendly smile and exceptional service. I travel back and forth from home to Rochester about 60 miles a day so I put a lot of miles on my Escape! I have always had my vehicle serviced at Cortese because they guarantee there parts and maintenance on the vehicle. Last Fall I had to have tires installed, the wrong tires were ordered! I knew right away they would make it right! Not only did they make it right, they gave me the best deal! I have my Ford maintenanced every 5,000 miles. I also receive free lifetime tire rotation because I bought them there. When I leave there I know that the Cortese service team has done everything possible to make sure it is done right and that it is safe for me! Darren, Ryan, and Patrick are the best! More

Horrible service I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the servic I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the service department the Ford TSB that covered the issue I was having with my rear end. I get a call that they could not reproduce the problem but they found that I had a rear pinion leak and a front left inner tie rod that was loose. I decided to wait to fix the problem because the price quoted was high, I brought the truck to my mechanic yesterday and he looked at it and even showed me that the inner tie rod isn't loose and nothing is wrong with it but instead the spring on my shock was broken, as well he was able to reproduce the problem with the rear end right away. I called and spoke with the service manager Keith and he basically just said that the $107 I paid for diagnosing the problem was only for the rear end, and if his tech said that the tie rod was loose then it was. So if I would of went ahead and had them fix my truck I would of paid for them to fix something that wasn't broken and my strut would of still been broken. And to be clear the strut is very clearly broken and has rust around the break so it isn't freshly broken. And on top of it it took me three phones calls to speak to the service manager as he never called me back! I will never bring any of my vehicles to them again! More

It's perfect to get a car from Dan Tucker! Tucker is a perfect dealer. He give me lowest price for my focus and answered all my questions. It's a nice experience to get a car from him. If I con Tucker is a perfect dealer. He give me lowest price for my focus and answered all my questions. It's a nice experience to get a car from him. If I considering changing my car, I will take him for my first consideration. More

Service was exceptional - Dino!!! Every single time I go to get my vehicle serviced, I am treated as if I'm his favorite customer! At times, the repairs are high in cost but the custo Every single time I go to get my vehicle serviced, I am treated as if I'm his favorite customer! At times, the repairs are high in cost but the customer service is impeccable. More

After past issues we had we were tentative to come back. Our son's car (which we purcahsed at this location last February) was up for inspection. I called and made an appointment with Ed Smith. He was court Our son's car (which we purcahsed at this location last February) was up for inspection. I called and made an appointment with Ed Smith. He was courteous and helpful. When he called to explain what the issue was he let us know the concern was covered under warranty and the car would be ready by Monday. Picked up the car, Ed explained we would have to drive the car around and come back to have our sticker placed on it. He was patient, thorough and friendly. Thank you Ed Smith for incredible customer service! We will be back again! More

Was very disapointed, i dropped my sons car off, was called rather quickly that he needed brakes-( pads, routers, calibers the whole works). He just purchased this car from you in February. The total to called rather quickly that he needed brakes-( pads, routers, calibers the whole works). He just purchased this car from you in February. The total to fix the car was $940. I asked Dino not to do anything and I would call him back. After speaking with multiple people at work I called Dino back and told him that I was going to take the car for another opinion. He asked why and I explained because the price seemed to high. Within minutes the price dropped to $704. I had you do the car but felt taken advantage of and will not be bringing our cars back again. I, who knows nothing about cars need to know that you my dealership is being completely honest with me. When I asked Dino why the difference in price so easily, he said because he was giving us the top quality equipment and that now he was giving us the manufacturers brand. If that was the case why would you not give me the option of top quality or "generic" brand? Over the last 10 yrs our family have purchased 6 cars from you, and within the next two years both myself and my husband will be ready for another. I dont feel confident anymore going to a place that I cannot feel 100% I am getting the best information and an honest deal for me? More

We moved to the Rochester area a few years ago after purchasing our Lincoln Navigator elsewhere. The service we have received from Dino has been nothing short of amazing. He has always treated us as if purchasing our Lincoln Navigator elsewhere. The service we have received from Dino has been nothing short of amazing. He has always treated us as if we had purchased our SUV from their dealership and has gone above and beyond great service on more than one occasion. The dealer that sold us the Navigator was inept and incompetent. The paperwork regarding the extended warranty and maintenance we purchased was either submitted incorrectly or not at all. Dino stayed on top of this dealership until they submitted the correct paperwork that accurately reflected what we paid for. In addition to that, he stayed WAY beyond closing time one snowy, windy night to wait for me after my window got stuck in the open position so I could drop off the car and get a loaner until my window was repaired. When my husband came to see what had happened, the battery in his car died and Dino stuck around even later to give him a jump so we could both make it home safely. Every time I have needed help, Dino has been courteous, kind and ready to do what it takes to solve my problem. As a current or previous owner of BMW, Audi and Mercedes, I have never received this level of service from any dealer, anywhere. If you have a service need for a Lincoln vehicle, I highly recommend you see Dino at Cortese. More

The Service Dept at Cortese is second to none. Dino DaLoisio does a great job of taking care of my new purchase. They are very professional and efficient. I would recommed Cortese's Service Dept to any DaLoisio does a great job of taking care of my new purchase. They are very professional and efficient. I would recommed Cortese's Service Dept to anyone. Thank you. More

Recently had my 04 Mustang in for an oil change. I drive this car seasonally and only in nice weather when I can enjoy the convertible. Anyway, last year I unknowingly missed my inspection by a few months. this car seasonally and only in nice weather when I can enjoy the convertible. Anyway, last year I unknowingly missed my inspection by a few months. Realizing this, Scott called and asked if I'd like the inspection done early as it was due in July. I was grateful for this consideration and the very real possibility of avoiding a traffic stop and ticket had I let the inspection lapse again. It's these little things that keep me coming back to Cortese Ford. I'd also like to commend the service staff for their professionalism and politeness whenever I;'m in there for service on one of our 3 fords. They're always friendly and willing to answer questions. And I always get a follow up call from Ron which is nice to see hat everyone is interested in making the customer happy More