Cortese Ford Lincoln - Service Center

Oil change Scheduled my 2018 f-350 for its first oil change. No problem. Arrived on time. No problem. Was greeted by service warmly. No problem. Went to sit with Scheduled my 2018 f-350 for its first oil change. No problem. Arrived on time. No problem. Was greeted by service warmly. No problem. Went to sit with Tom Ciavarri. No problem. He lays down an info sheet on the new 2019 Ranger. PROBLEM! They aren't available yet and we need a new truck for the wife. Tom said no problem. We get one in I'll call you. Problem solved! Thanks Cortese Ford...problem solvers one and all. And thanks to the front end guys for polishing off that dozen donuts. More

4 year inspection Many wear items needed replacement Car was inspected and items reviewed with myself. All work was completed and I had car back same day Work done Many wear items needed replacement Car was inspected and items reviewed with myself. All work was completed and I had car back same day Work done brakes and rotors, new tires, Oil change, front end tierods and alignment, Rear caliper More

Excellent service! I received outstanding customer service by Darren VanOrden. His knowledge and expertise of the vehicles" warranty were so helpful. He was so trustwort I received outstanding customer service by Darren VanOrden. His knowledge and expertise of the vehicles" warranty were so helpful. He was so trustworthy, capable, and wonderful to deal with. He was incredibly responsive to every email I sent, my phone calls and all the questions I had regarding the issues with the vehicle. I could not be happier with the level of professionalism and sincere customer service provided by Darren! More

Quick visit Had a routine 80K mile checkup and servicing done last week. Upon arriving at Cortese Ford, I remembered a meeting I had scheduled, so it was necessar Had a routine 80K mile checkup and servicing done last week. Upon arriving at Cortese Ford, I remembered a meeting I had scheduled, so it was necessary to get my vehicle back quickly. No problem, it was back in my hands within an hour. Very accommodating! More

25,000 mile check up on my 2017 F150 Drove in, was helped immediately by Darren and he gave me a time for the work to be performed and they finished on time! Great Job!!!!!! Drove in, was helped immediately by Darren and he gave me a time for the work to be performed and they finished on time! Great Job!!!!!! More

Very poor and unsatisfying Their machine there was far from professional does not like being shown that they are wrong. They dont do the work you are paying them to do. They try Their machine there was far from professional does not like being shown that they are wrong. They dont do the work you are paying them to do. They try hiding that they didn't do the work. More

Pretty good I had to get some things fixed on my vehicle, and when I asked the employee there if it was something necessary for right this second and what the par I had to get some things fixed on my vehicle, and when I asked the employee there if it was something necessary for right this second and what the part actually was, he took the time to explain the part to me and it's function and whether or not it was something that needed done immediately, or if it was something that could wait a little while. More

Outstanding and friendly service!! Darren and Patrick have been service providers for my vehicle. Every time I have a service appointment or something else needs to be brought to my att Darren and Patrick have been service providers for my vehicle. Every time I have a service appointment or something else needs to be brought to my attention each service provider has always been courteous, thorough and efficient. The level of integrity and commitment is very well balanced. Thank you for always giving a great experience. I would refer this service department to others. More

Always the Best The folks in service are fantastic! Everyone I have dealt with at every level in this department are the most efficient and courteous group ever. The folks in service are fantastic! Everyone I have dealt with at every level in this department are the most efficient and courteous group ever. More

Faulty parts purchase Sometime around April of this year, I made a cash purchase ($600) for a rear light assembly for my 2015 Edge (covers the entire rear width of the v Sometime around April of this year, I made a cash purchase ($600) for a rear light assembly for my 2015 Edge (covers the entire rear width of the vehicle) because of my concern that an existing crack in it would result in a possible leak in the unit, resulting in a condensation build up. At this time there was no leak or condensation. The part was installed and a couple of weeks and spring rains later, condensation began to form. I went back to Cortese, spoke with the same Service Adviser and was told he was looking into it and would contact me. After weeks of no contact/communication, I returned on a number of occasions and was told by the same gentleman that he and his boss were deciding how to handle the issue. After numerous ignored phone calls and emails, I'm still waiting for resolution. As a new Ford owner and new customer to Cortese Ford, I'm not at all impressed with the service and treatment of this facility. It's obvious that a faulty purchase was made by them from an unknown supplier. For whatever reason, they are not able or willing to force the vendor to replace the faulty part. Why should I as the consumer have to suffer a bad purchase made by Cortese, makes no sense whatsoever to me. After sending an email that included his boss and what I believe to be his boss’s boss, I finally got a reply and was told that some type of imaging device needed to communicate the issue to Ford Motor has been down for months now. What has that got to do with me being made whole and the problem corrected by replacing the unit as a professional courtesy and simply doing the right thing, they should be waiting for the supplier, not me. In the meantime, I'm out $600 and have to tolerate a fogged up light across the entire rear of my vehicle, which was not a problem until I had them change it, they caused the problem. This is a bad way to do business. Is it a common practice with this and other dealerships? At this point, I obviously have to pursue other avenues for resolution. My recommendation, stay away from their Service Department... More