Cortese Ford Lincoln - Service Center

Cortese & Patrick Z! Patrick & the entire Cortese team continue to do all the right things. Every service experience I’ve had has been outstanding, there’s never been a r Patrick & the entire Cortese team continue to do all the right things. Every service experience I’ve had has been outstanding, there’s never been a response of “no” to any request I or my family have had. Keep up the great work! More

Dealer did not disclose $1,200 problem. Test drove & bought a used 2007 Ford Edge w/ over 100k miles, only to find out that the seat/mirror controls for driver 1 & 2 does not work properly a Test drove & bought a used 2007 Ford Edge w/ over 100k miles, only to find out that the seat/mirror controls for driver 1 & 2 does not work properly and remember the mirror positions for the two drivers. Notified our salesman, who said they would take care of it when they fixed the air bag recall. After waiting 9 months the air bag is fixed, but they refuse to fix the seat/mirror controller at their expense. $1,200. If I knew this at the time of purchase, I would have passed on this vehicle. Needless to say, we will never buy from Cortese Group of Dealers again. More

Always great service Always have great service at Cortese Ford. Get my vehicle in and done within a reasonable amount of time and everyone is friendly and reliable Always have great service at Cortese Ford. Get my vehicle in and done within a reasonable amount of time and everyone is friendly and reliable More

Periodic Service and recall Wonderful prompt and pleasant service. All good. Also a kind and pleasant shuttle service to my home. Everyone was kind a courteous. And the car Wonderful prompt and pleasant service. All good. Also a kind and pleasant shuttle service to my home. Everyone was kind a courteous. And the car is working just fine. More

Darren is great!! I trust him completely!! I wouldn’t go an! I will only buy Fords so I can continue to get my vehicles serviced here!! That is the highest compliment I can give! True assets to the Ford brand! I will only buy Fords so I can continue to get my vehicles serviced here!! That is the highest compliment I can give! True assets to the Ford brand! More

Great service.....as usual👍😊 It was easy to set the appointment up on line. I was greeted professionally, and everything was handled in a great way. They were also quick, but did It was easy to set the appointment up on line. I was greeted professionally, and everything was handled in a great way. They were also quick, but did great work. More

Cortese Ford Service is honest and they do great work I have been taking my vehicles to Cortese Ford for service for several years now. The staff is always courteous and I don't have to worry about gettin I have been taking my vehicles to Cortese Ford for service for several years now. The staff is always courteous and I don't have to worry about getting "cheated" because I'm a woman. They have always been honest, fair, and done great work. More

3rd time a charm Truck needed an oil change and some recall work. Generally I take my vehicle to Van Bortel where I purchased the truck. Van Bortel is a little out o Truck needed an oil change and some recall work. Generally I take my vehicle to Van Bortel where I purchased the truck. Van Bortel is a little out of the way as far as drop off for service. Brought truck to Cortese Ford because of the convenient proximity to my workplace. After the initial oil change there were puddles of oil forming on my driveway under the truck. Just before I returned the truck for this problem I noticed that there were oil drippings on the tray located just below the oil filter. I also commented that the oil was a quart low. The explanation from the shop was that this was just excess oil that must have spilled during the oil change. If this were the case I figure that any good service tech would clean up any excess materials (puddling of oil would be one of those) when they completed the job the first time. My first impression: work was done fine, just sloppy workmanship only on the oil change. Chalk it up to a one time experience. I like the location and would probably come back again. Went home, on the the next morning there was new oil puddle under the truck. Climbed under the truck and found that the oil plug was leaking and that there was still a good residue of oil around the oil filter. 2nd impression: I would not recommend this service center to anyone. a little frustrated that I would need to bring the truck back a third time. I was going to make arrangements to take it to a small shop I use near my home. He convinced me to bring it back to the dealer. Made another appointment with Patrick. Patrick went above and beyond to make sure I was happy when I returned this time. He supplied me with a free loaner while the truck was in the shop. made sure that that the repairs were made and power washed the oil residue off the frame and the engine. He had included a complimentary detail for a later date. I am happy to say that there is no oil puddling on the driveway. 3rd impression: Would I recommend this service center? Yes and No. Location is great. Customer service was fantastic! The service work on the recalls were fine and completed on the first day. The quality of the service work for the oil change was sub-par. I would probably come back again for the non-routine service work, not too sure I would return for an oil change. Thank you again Patrick! More