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Cortese Ford Lincoln
Rochester, NY
2,332 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,332 reviews
February 25, 2025
Avoid This Dealership at All Costs! I regret ever purchasing a truck from this dealership. It had fewer than 60,000 miles at the time of purchase, and after just one year and five ex I regret ever purchasing a truck from this dealership. It had fewer than 60,000 miles at the time of purchase, and after just one year and five expensive, lengthy repair visits, I had no choice but to get rid of it. The experience was nothing short of a nightmare. First, the truck needed repairs the very next day after I bought it. That should have been my first red flag, but it only got worse. Every other month, the truck was in the shop for a week or more at a time, leaving me without a reliable vehicle or even a loaner to drive. I was forced to shell out hundreds of extra dollars for a rental each time the truck broke down. Within months, I had already spent hundreds more on critical repairs that the dealership conveniently failed to disclose at the time of sale. One of the expensive features of the truck never worked from day one. The dealership refused to fix it, forcing me to pay thousands out of pocket just to make it functional. On top of that, getting in touch with anyone for service was a nightmare. Calls went unanswered, scheduling an appointment was nearly impossible, and getting updates on my vehicle was like pulling teeth. After numerous lengthy service visits within the first 60 days, I asked the dealership to buy the truck back, but they flat-out refused unless it was for an insultingly low price. By the time I finally got rid of it, I had spent over half the truck’s retail value just to keep it running and had only managed to put around 13,000 or so miles on it. This dealership clearly prioritizes unloading questionable vehicles over honesty and customer service. If you’re thinking of buying a vehicle here, do yourself a favor and look elsewhere. More
by lostinabyss92
Employees Worked With
February 23, 2025
Woke up to a flat tire during a cold and wintry day. SUV was towed to Cortese and the very same day I received a call to advise that I had gotten a nail in my tire and that it was repaired. I was able SUV was towed to Cortese and the very same day I received a call to advise that I had gotten a nail in my tire and that it was repaired. I was able to take advantage of their vehicle drop off service (which is done at NO CHARGE!) the very next day. I am once again 100% satisfied with the professionalism, courtesy and care that the Cortese Team extends to me any time I need service for my SUV. More
by colleenmiller164
Verified CustomerEmployees Worked With
Zak and Erik
February 20, 2025
Had a nail in my tire and leaking air and the weather was bad. I stopped at service and they took care of it even though I didn't have an appointment. Always a pleasure dealing with the service department. bad. I stopped at service and they took care of it even though I didn't have an appointment. Always a pleasure dealing with the service department. More
by latham80
Employees Worked With
February 20, 2025
My 2019 F 150 had to have a recall taken care of my service writer was Darren he got me in quickly they did the recall and also we had the rear brake job taken care of. They made sure it was all done r service writer was Darren he got me in quickly they did the recall and also we had the rear brake job taken care of. They made sure it was all done right and I was out in less than 3 hours. I highly recommend Cortese and Darren for service More
by Gdisano
Employees Worked With
February 17, 2025
Excellent work thank you for everything you’ve done. I personally would say you’re at 3×100% thank you very much for all you did. I personally would say you’re at 3×100% thank you very much for all you did. More
by toddtittel
Employees Worked With
February 17, 2025
Was just a tire rotation. Had some reward points so was free and the service was completed on time. Had some reward points so was free and the service was completed on time. More
by anandmody
February 10, 2025
Convenient…was able to communicate with me through the service process. Good value for the cost service process. Good value for the cost More
by tstahl3
Employees Worked With
February 07, 2025
Great service love dealing with all the people at cortese they make car troubles easier they make car troubles easier More
by DOMD0926
Employees Worked With
