Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

An annoying rattle was coming from the dash An annoying rattle that was coming from the dash had to be eliminated. After a few attempts they finally identified it and eliminated it, great job! An annoying rattle that was coming from the dash had to be eliminated. After a few attempts they finally identified it and eliminated it, great job! They also had to repair a leaking sunroof and key fob issue. It appears all was corrected but not on the first attempt the vehicle had to be returned a second time for each repair. More

Regular 6,000 mile follow up Excellent service advisor Brian Mitchell did a great job In quick and out quick. I have been at Cortese for years and have always gotten great service Excellent service advisor Brian Mitchell did a great job In quick and out quick. I have been at Cortese for years and have always gotten great service. Thanks for all your improvements. More

No appt service My 2008 Jeep Wrangler goes in to the dealer about twice a year, usually for major work. Its been a long hard ride. On this instance, my Jeep just My 2008 Jeep Wrangler goes in to the dealer about twice a year, usually for major work. Its been a long hard ride. On this instance, my Jeep just wouldn't start. I had it towed tow to Cortese on a Monday afternoon without an appointment. They diagnosed a faulty starter, ordered the parts and had it ready for me Wednesday morning. Nick had diagnostics, parts and labor all covered under my wrapper warranty. This is usually more than a checkbox, Chrysler pushes back on honoring the warranty on an 11 year old Jeep with 200,000 miles. I have had major issues with another Rochester Jeep Dealer. I Highly recommend Cortese. The shuttle driver guy is great too. I get this kind of service every time. 2008 Unlimited X Wrangler More

Excellent friendly service Eventhough Cortese is a large multi brand dealership, they always give you a family feeling when there. From sales to service, it is a truly professi Eventhough Cortese is a large multi brand dealership, they always give you a family feeling when there. From sales to service, it is a truly professional, friendly, comfortable environment. More

Problem starting the car. Car wouldn't start in the am, so got jumped by AAA. They thought running for an hour would solve issue. Didn't start again. Called AAA for sending Car wouldn't start in the am, so got jumped by AAA. They thought running for an hour would solve issue. Didn't start again. Called AAA for sending jump and dealer for appt. AAA came and jumped it, but dealer wary about having the ability to look at it sure to a full shop. They fit it in, replaced battery under warranty and it seems fine now. More

Oil Change an stop start battery change The service event happened without any delay or difficulty. I was provided with Courtesy drop and pickup to my work location during the time the car w The service event happened without any delay or difficulty. I was provided with Courtesy drop and pickup to my work location during the time the car was in service. More

Efficient The team was friendly and fast. They Accommodated my requests and need for service at a sister company. It was a great experience overall. definitely The team was friendly and fast. They Accommodated my requests and need for service at a sister company. It was a great experience overall. definitely recommended More

Quick and easy I appreciate the follow up by salesman Dylan shows towards his customer after the sale occurred. He asked me to contact him when my first service was I appreciate the follow up by salesman Dylan shows towards his customer after the sale occurred. He asked me to contact him when my first service was due and worked with Jordan to find a time convenient to my schedule. Early morning drop off and updates throughout the day of my cars status. More

Service appointment for oil change and tire rotation went as scheduled and it’s length was appropriate. I would recommend having service at this dealership a appointment for oil change and tire rotation went as scheduled and it’s length was appropriate. I would recommend having service at this dealership again. More