Cornerstone Ford Chrysler - Service Center

I purchased my Chrysler 200 from Cornerstone and have to say that the sales department is below subpar, but I did return for some warranty work on my vehicle in February 2013 and was greeted by service writ say that the sales department is below subpar, but I did return for some warranty work on my vehicle in February 2013 and was greeted by service writer Mike Neubeck. He was more than courteous and went out of his way to ensure that my service needs were taken care of as well as explained all of the work which was performed on my vehicle. I travel a lot and have been to several different dealerships in various states for service and I tell you that none of the service writers or counter people could even began to be compared to Mike’s customer service skills. I went back in late march of 2013 to have an oil change and was told by a new service writer that Mike had quit working there. A couple weeks after that I called the service department at Cornerstone and they confirmed Mike had quit working there, needless to say I will not be returning to Cornerstone. Without Mike there, it is just another crappy Chrysler service department. Not sure why sunstroke12 relates that there was a problem, especially since the time frame he listed Mike Neubeck wasn’t working at Cornerstone. More

I had truck in for a drivability problem warning light came on' they told me I had a piece metal in throttle body. I had extended warranty as well as factory . I asked service writer to keep the piece o came on' they told me I had a piece metal in throttle body. I had extended warranty as well as factory . I asked service writer to keep the piece of metal, When I stopped in to pick up truck they could not show me? Also ask the service writer what part the piece of metal came off of he could not tell me. Charge me 100.00. More

I took my new 2011 Jeep in for a bad headlight, I was charged $100 to be told I need to spend $1800 to fix both headlights even though only one was bad. I was told the electronics were shot on the burnt charged $100 to be told I need to spend $1800 to fix both headlights even though only one was bad. I was told the electronics were shot on the burnt out headlight and that the other headlight was starting to corrode. After talking to another dealership about the price I started getting suspicious that I was being lied to, when I asked the service writer why I needed to replace the entire headlight and not just the bad part he told me that everything was melted together. I decided to take a look for myself and sure enough nothing was melted and the other headlight looked brand new, I ordered the bad part for $150 and replaced it my self, this was over 4 months ago and everything is working great. When I asked for my $100 diagnostic charge back because they lied to me they told me they would refund it, 4 months later and a dozen phone calls and visits and they still have not refunded my money. This dealership preys on people's faith, they have a street sign that quotes versus from the bible about honesty, truthfulness, and integrity, it's really sad that people get scammed by them everyday. More