Copeland Toyota - Service Center

We have bought many new (and a few used) cars over the past 40 years - Toyota, GM, Lexus - this was by far the best car-buying experience we have ever had. We found the vehicle we wanted on line (in Cope past 40 years - Toyota, GM, Lexus - this was by far the best car-buying experience we have ever had. We found the vehicle we wanted on line (in Copeland's inventory), called to see if it was available and asked what the price would be - (ballpark) - we drove down, they honored the price they had quoted over the phone, and then gave us a fair value for our trade - they arranged the financing and we picked up the car a few days later. No false promises, no games, no gimmicks - just straightforward and a pleasure to deal with. PS - Love our new Sienna minivan - don't miss our Lexus RX 300 at all!!! More

Just made my first visit to this dealer for a little service. Decision to try it based on feedback from this website. Very impressed; not too often do you get a good feeling when leaving a dealer. Turns service. Decision to try it based on feedback from this website. Very impressed; not too often do you get a good feeling when leaving a dealer. Turns out my issue is referenced by a Technical Service Bulletin (TSB) (which some dealers won't admit unless you press the issue - this dealer told me right away) so I'm having a little warranty work done and parts had to be ordered. I cannot yet comment on their quality of work but their pricing on scheduled maintenance seems to be the best when I shopped around and compared. Will update with a second review once the work is done. More

Copeland Toyota of Brockton is the Ultimate Example of “How to Build Customer Loyalty”. The customer service there is outstanding. The Service Department has people who are friendly, courteous and very “How to Build Customer Loyalty”. The customer service there is outstanding. The Service Department has people who are friendly, courteous and very knowledgeable about car repairs. When leaving the car, you can drive the car up to an automatic door which opens and the car is left at the door of the service dept.<br>The building is only a few months old. It has a “state of the art” waiting room. It has an atrium lounge, with upholstered leather chairs. Soon there will be a Café. Included are: A toy and TV Room for the children, a business - office room for laptops and any desk work customers may need to do, magazines, and newspapers. There is no loud paging on intercoms. The sales people look very professional in suits and are well groomed. <br>There are 4-5 people at desks to start the paperwork. Their system seems very efficient, which results in quick service.<br>When calling the Dealer on the telephone, you actually speak to a “live” person.<br>They have definitely paid attention to detail and found the secrets of making a customer feel that going to have their car repaired will be a positive ( And would you believe an enjoyable!!!! ) experience.<br>I was very satisfied with Copeland Toyota. I have never dealt with any company that has excelled in treating the customer in such a friendly and courteous manner. More