Copeland Toyota - Service Center

I wish I remembered the employee's name. He was very understanding of my needs, courteous and honest about the wait time. I felt like I was being treated as a valued customer instead of a sales opportu understanding of my needs, courteous and honest about the wait time. I felt like I was being treated as a valued customer instead of a sales opportunity. Every experience I have had at Copeland is a stark contrast to the time I have spent at Boch Toyota. I recommend the Toyota and Scion brand to friends and family and especially recommend Copeland as worth the trip to Brockton. More

I have had my Rav4 since 2005,when I brought it at Copeland toyota. It had 10,000 miles on it. I have driven it 65,000 miles with no problem. My service experience with them has been the best. They ha Copeland toyota. It had 10,000 miles on it. I have driven it 65,000 miles with no problem. My service experience with them has been the best. They have made it a pleasure to get service at Copeland. They have sent email for Scheduled Maintenance and easy to get appointments More

ALWAYS Good Service - never bring the car anywhere else for service. Service is always done in a timely manner and a loaner given if possible. I have bought all my cars from this dealership for the past for service. Service is always done in a timely manner and a loaner given if possible. I have bought all my cars from this dealership for the past 20 years and will continue to do so in the future. More

The only issue I have is that I brought my car back 3 times for the same issue and each time it cost me quite a bit but the issue was never resolved. The first time I told them that what they did would n times for the same issue and each time it cost me quite a bit but the issue was never resolved. The first time I told them that what they did would not resolve the problem because I had already done that myself (it was the first thing I thought of to do and explained that since my father had been a mechanic for over 50 years I knew to do that). The second time when I brought it back they determined it was something else (don't remember now) but again, I said I thought they were wrong. By now I had already laid out over $300. "The problem was they couldn't duplicate the problem." Finally when it was having the problem, I called from the road and let them someone listen to the noise it made and he determined what it was (which is what I said from the very beginning) but I won't pay the $800.00+ unless they rebate me the other two experiments! Unfortunately this dealership is the "good" dealership in the area. I believe this could have been resolved if they had checked what I asked them to check for the first time and not guessed. More

INSTANT Email Feedback Report For: Copeland Toyota Scion INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9 INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9/4/2008 Date of Purchase*: 2/28/2008 VIN: JTMBK33V285052904 RO#: TOCS120740 RO Amount: $40.12 Advisor Financial Advisor: Shahzad Shahab (656) Sales Rep: Greenblatt Service Advisor: JOHN M (340) * If Applicable dennisjm508@verizon.net Mizdail, Dennis dennisjm508@verizon.net 40 Wales St Abington, MA 02351 H; 7819821702 W: 5085836875 qnid: 649992066 Customer ID: 55476 Respond Date Feedback Question Customer Response 9/6/2008 12:12:56PM EST When arriving for service, were you greeted promptly? Yes 9/6/2008 12:12:56PM EST Was your vehicle ready by the original time promised? Yes 9/6/2008 12:12:56PM EST Overall, how would you rate your Service Consultant? Excellent 9/6/2008 12:12:56PM EST Were all of your service concerns corrected on this service visit? Yes Based on this service visit, overall, how would you rate your experience at Copeland Excellent Toyota Scion? 9/6/2008 12:12:56PM EST 9/6/2008 12:12:56PM EST Comments. Fast and quick. Thank you. CONFIDENTIAL REPORT @utoRevenue - We do all the Work....You make all the Money! Page 1 of 1 9/6/2008 More

Since the day that I purchased my vehicle at Copeland Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The service specialists are professional and friendly. The technicians work in a timely fashion. If the situation is taking longer than originally was anticipated, the service specialists keep you informed of the progress being made and the reason for the delay. I also feel very comfortable asking questions and trust the answers that I have received. Dave MacCormick inspires one to have confidence in the service department and I trust that I am getting an honest opinion when I ask him a question. There are a few Toyota dealerships that would be closer for me to take my vehicle, but they do not inspire the trust that I have at Copeland. The service set up is second to none. With drive in service, the weather is never a problem. I am promptly greeted and my vehicle is "prepped" for service. The waiting area is spacious, welcoming and comfortable. More

As always, I had an extremely pleasant experience. The drive-in facility was easy to enter and exit. Everyone was extremely friendly and pleasant from the person who scheduled my service visit to the c drive-in facility was easy to enter and exit. Everyone was extremely friendly and pleasant from the person who scheduled my service visit to the cashier. The work was done quickly while I waited. The waiting area was clean and spacious. The waiting area seating was comfortable where I read while occasionally glancing at the television. Refreshments were available if wanted. It seemed like the other people in the waiting area did not have long waits either. This facility was recommended by a co-worker. I have been coming to this dealership for about a year and one-half and would not hesitate to buy a car from here or have my car serviced here again. I have dealt with a few other people than Joe in service and all have been outstanding. More

The Copeland Toyota Service staff are always willing to listen to you, work with you, and help you along the way for any problems that you may have. They are courteous and polite and make you feel at ease listen to you, work with you, and help you along the way for any problems that you may have. They are courteous and polite and make you feel at ease as you get your car taken care of. They understand that is it not "just a car" but "your car" and make every effort to put you at ease and explain any and all service that they perform on your vehicle. More

I have been dealing with Copeland Toyota for about 10 years. I have purchased vehicles from them and have always had my vehicle serviced through them. I feel that they are up front and honest and do no years. I have purchased vehicles from them and have always had my vehicle serviced through them. I feel that they are up front and honest and do not get aggravated with me questioning certain repairs that are needed. More

oil change was fast. I asked to please check tire inflation because i was leaving the next day to NY. Found a nail in my tire and plugged it quickly. Could have been a disasterous road trip inflation because i was leaving the next day to NY. Found a nail in my tire and plugged it quickly. Could have been a disasterous road trip More