Copeland Toyota - Service Center

I will never buy a car or get service ever again at Copeland Toyota. In fact, I tell everyone about my experience at Copeland. I have been a life long Toyota customer but my last experience has left Copeland Toyota. In fact, I tell everyone about my experience at Copeland. I have been a life long Toyota customer but my last experience has left me with a very bad taste. I was there in February 2013 and brought my car in to be serviced, even told the technician that I thought it was the Wheel Bearings to check them in the right front. They came back and told me it was my brakes to the tune of $600.00, I believed them because I am not a mechanic. I drove out of the parking lot but came right back in because the noise was still there. It wasn't my brakes, told them to check the wheel bearings again, they did and said in good faith they would just charge me for the parts, which cost me an additional $300.00. No sooner did I drive away again but only to turn around because the car still made the SAME noise. I was told it was something else by Dave the manager at the Brockton facility. I was furious and he told me that it didn't need to be done right away that it could wait and just turn up my radio. He said it had something to do with the transmission in the back. Did not make sense to me , but he knows better than me right? NOPE! The noise ended up getting louder and louder....guess what it was? IT WAS MY WHEEL BEARINGS! Imagine that? I paid Copeland for something they didn't even fix after replacing my brakes for no reason (with rotors I might add). They tried to make it seem like they were doing me a favor by just charging me for the parts only for the bearings.... if that is a favor imagine if they were trying to screw me. And to top it all off, Meineke charged me $240.00 for parts and labor and they did it without screwing me! I don't know how they can sleep at night knowing how they are taking money from people and have no remorse about it. Before I brought my vehicle to Meineke for the service, I made one more attempt with Copeland. I made an appointment for Dave to take a ride with me at 10:00 am at the end of December. I went there and he didn't show and didn't call me to tell me he wold not be there. I had to ask for him and they said they werent sure when he would be in. All around bad service and I am sure to tell everyone of my experience. Eileen D. Pina More

First of all the sale and its transaction of my car was good, no problem. The sales rep was a man named Kim and he was very nice, good and helpful. The amount they gave me for my trade-in was decent, and t good, no problem. The sales rep was a man named Kim and he was very nice, good and helpful. The amount they gave me for my trade-in was decent, and the price of the car was good too. So all was fine. I bought a CERTIFIED Toyota with just 10K in miles, so even though technically it was used, it was for all practical purposes a new car, 10K on a Camry is still new. 7 months later it began making this hard clunking sound after putting it into drive and moving about 30 feet, without ANY doubt this is not normal and it hadnt done it at first. Copeland Toyota is not close to where I live at all so it was tough for me to take a day to go there, but I did. My appointment time was 8:30 am but I told them the car had to cool down first before we could test drive it with a mechanic. I told them it had to be a 30 minute cool down. By 9:15 I went back to the counter and told them it would be ready, but was told they were still waiting for a tech to be assigned to it. 9:30 still nothing, but the rep showed me a paper that said 9:45 would be the time. 9:45 came and went and I kept being told the computer had to assign somebody. Finally around 10:30 or so, a tech came and we drove it and he heard the noise. He dropped me off to wait in the showroom while he took it into the shop. During this time I had a friendly conversation with the first rep that had taken me in, where I jokingly told him that I would bet him $10 they wont be able to figure it out. He very confidently said that was not going to happen, that in all his years there they had NEVER not been able to figure out any car issue. I should have bet him because thats right, they could not figure it out. The tech came back in and said he didnt know what it was but that he lubricated an engine mount (which obviously was not the issue) but that no mount was broken. I could have told him that to begin with. I mentioned to the first rep about that bet I joked about and he replied with "well we dont know what it is, what do you want us to do?". Got in my car to leave and of course it made the clunking noise as I drove across their lot. Next day I got a voicemail from somebody at Copeland wanting to make sure my service appointment had gone fine. I called him back to let him know, but he was not there so the lady answering took my comments about it. Half an hour later a different person from the Service Dept called me up to talk about it. He was about as disinterested and unconcerned about it as could be. He told me I could bring it back (like I live next door) and they would look at it again for a $200 & something troubleshooting charge. This is a Certified Toyota which is supposed to be covered for I believe 70K miles for mechanical issues - the car is 3 years old with 19K for miles. Even if I'm wrong about the 70k, its definately covered with only 19k. I questioned this fee and told him it was a certified car, bought from them. That didnt impress him and he still sounded very bored. I told him I didnt think I should have to pay that fee under this circumstance, to which his response was silence. I said "so that's it huh?" and finally he perked up a little and said "yes that's it". The End. So now I have a $17,000 car that has to last many more years, with an abnormal clunk. So, if you want to buy from Copeland Toyota, I would say go for it, just make sure you have your crystal ball with you to see if the car you buy is not going to have any mechanical issues, because if it does, they want to charge you just to diagnose, and they dont care if you dont like it. UPDATE::: When I submitted this review on DealerRater.com I quickly got the e-mail saying that there would be a 10 day grace period before my review actually gets posted, to give the dealer a chance to contact me and resolve the situation. Guess what - no phone call at all from Copeland, proving that they just don't give a care. More