Copeland Subaru Hyannis

Excellent customer service. Service department sent multiple updates for appointment. It was a wait for service completion and service department was on time for appointment and kept me informed of pr multiple updates for appointment. It was a wait for service completion and service department was on time for appointment and kept me informed of progress. Service department was very helpful in taking car and delivering car when service was completed. More

Easy to reach for advice and solving problems when possible or make appointment. Always feel comfortable asking questions as all staff have been friendly, knowledgeable. and patient All these quali possible or make appointment. Always feel comfortable asking questions as all staff have been friendly, knowledgeable. and patient All these qualities are so meaningful especially during this difficult time. I am very grateful This is my first Subaru and so far I am happy with my choice. More

Copeland Subaru really came through for me in a stressful situation when my car warning lights came on while I was vacationing on the Cape. They took me right away, treated me kindly and respectfully, and id situation when my car warning lights came on while I was vacationing on the Cape. They took me right away, treated me kindly and respectfully, and identified that some of the work was under warranty. They were able to fix the problem and do other needed service. Shoutout to Everton Gouveia, whose calm, courteous advice and patience with lots of questions was so appreciated. More

Great dealership—great service department. I have confidence in the work that they do for me. I highly recommend them to everyone looking for a car!!!! confidence in the work that they do for me. I highly recommend them to everyone looking for a car!!!! More

Excellent customer service and explained what was being completed. The service department called with updates and were very thorough about the process. I would recommend this Subaru location to anyone completed. The service department called with updates and were very thorough about the process. I would recommend this Subaru location to anyone More

Exhaust manifold replacement was covered under warranty though engine protective plate wasn’t reinstalled properly. Dealer did replace plate at no charge. Also replaced AC condenser under warranty. A happy though engine protective plate wasn’t reinstalled properly. Dealer did replace plate at no charge. Also replaced AC condenser under warranty. A happy surprise for me. AC ran much more efficiently afterwards. More

Everyone I dealt with, especially Essence, was courteous, professional and competent. Even though I didn’t have a appointment, the service department brought me in and handled the two issues I was concerned professional and competent. Even though I didn’t have a appointment, the service department brought me in and handled the two issues I was concerned about. More

It took awhile but the final result was worth the wait. The seat developed a very noticeable squeak and the whole seat needed replacement. Patrick, the service manager was particularly helpful.. The seat developed a very noticeable squeak and the whole seat needed replacement. Patrick, the service manager was particularly helpful.. More

Service entry person did great job explaining gold service plan, cleared up misunderstanding. That was very helpful for future service visits so I know what to expect. service plan, cleared up misunderstanding. That was very helpful for future service visits so I know what to expect. More