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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,279 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,279 Reviews of Copeland Subaru Hyannis

September 11, 2021

It was a pleasure working with Rob and everyone of Copeland Subaru. When we first meet with him, we told him we were test driving several vehicles that day to see what we wanted to purchase. He gave u More

by ppluc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Chris DaCosta, Robert Wayburn, Patrick Packenham, Everton Gouveia
Sep 12, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for choosing Copeland Subaru Hyannis! Congrats on your new Subaru, and let us know if we can be of any more assistance!

September 11, 2021

Quoted work that was already completed. Didn't feel as though the team was honest. Ultimately brought my car elsewhere that has less motivation to sell me things. More

by oclements79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
Sep 15, 2021 -

Copeland Subaru Hyannis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We would love to be able to verify your visit and review your records. Please feel free to reach out when you're available and we will be happy to look over the recommendations and also offer to inspect the vehicle with you in order to ensure that you have no remaining questions or concerns and answer any questions you may have. As always, feel free to reach out to Patrick or myself anytime. We appreciate your feedback and look forward to connecting soon. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

September 11, 2021

Everton is awesome! He was professional, friendly, and has great interpersonal skills. I brought my car in for a problem with a leak and he made sure it was taken care of in a timely fashion. More

by SHOPLEOSHOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Sep 12, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Everton and the rest of our team, and we look forward to working with you again.

September 11, 2021

Very good service. They kept me informed throughout the entire appointment and had me back in my car earlier than expected. Will definitely use them again. More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Sep 12, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis!

September 11, 2021

car sat for more than a week while they waited for part poor communication from beginning to end. was told car would be in and out originally More

by kkszyn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Sep 13, 2021 -

Copeland Subaru Hyannis responded

Providing a positive experience is our top priority, and we're sorry that we fell short on this visit and appreciate your feedback. We will be sure to work with the staff to better work on communication while awaiting back ordered parts. Thank you for your support. Bryan Scarpellini Managing Partner

September 10, 2021

Mechanic Bob Tropia A+Everton Gouveia A+Would compare Mechanic Bob Tropia A+ Everton Gouveia A+ Would compare Copeland with original dealership Beard Beard Chevrolet. Thank You for Being with us! Sam More

by CWALKRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob TropiaMechanic , Everton Gouveia
September 10, 2021

Service person very friendly and knowledgeable.why must Service person very friendly and knowledgeable. why must i write 25 words when i said what i wanted in 6. blah blah blah blah blah More

by SARAHIRELANDRN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
September 09, 2021

Rob Wayburn was great to work with. He found a way to meet our needs and secure our business. A great experience working with him. More

by 1TUTFAMILY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Robert Wayburn
September 09, 2021

Is the best servicing I’ve ever had and will alway continue using them, the service advisors and the techs are very knowledgeable and helpful More

by lukeventimiglia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Chris DaCosta, Robert Wayburn, Justin Phillips, Patrick Fortin, Patrick Packenham, Everton Gouveia, Thomas McCarthy, Max Martin-Simmons
September 09, 2021

Been coming here since early 2018- front deskguys have Been coming here since early 2018- front desk guys have been professional. And easy to deal with. Car service has been done on time with no call back More

by SHIRLEYNORLACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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