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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,280 Reviews
Call Dealership (508) 680-0333
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95 Falmouth Rd

Hyannis, MA

02601

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1,280 Reviews of Copeland Subaru Hyannis

January 07, 2022

I had a great experience with Copeland. Staff was helpful and friendly. My sales consultant, George, was knowledgeable and available. I am on my second lease and will most likely continue to lease through th More

by MORAN.SARAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta, Everton Gouveia
Report | Print
Jan 07, 2022 -

Copeland Subaru Hyannis responded

Thank you for your kind words for George and our team! Here at Copeland Subaru Hyannis, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

January 07, 2022

Scheduling a convenient appointment was extremely easy. Tom McCarthy patiently explains the service need and options available. The work was done promptly and with good care. I have been a customer for 8 y More

by PEDRO13HA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Thomas McCarthy
Report | Print
Jan 07, 2022 -

Copeland Subaru Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

January 06, 2022

Unhappy result. Could not obtain an inspection sticker due to warning light concerning passenger restraint system. Would hesitate to return for service or purchase of new vehicle. More

by ICWTHOMAS
Recommend Dealer
No
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Jan 06, 2022 -

Copeland Subaru Hyannis responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Bryan Scarpellini Managing Partner

Feb 11, 2022 -

Copeland Subaru Hyannis responded

I'm sorry we have not been able to hear back from you on this however we wanted to share that Massachusetts law requires that all supplemental restraint systems be working correctly in order to pass a vehicle for a State Inspection sticker. Please feel free to reach out if if we can help assist or if there are any remaining unanswered questions.

Feb 13, 2022 -

ICWTHOMAS responded

We brought the car to Bourne to Atlantic Subaru who found and corrected the problem and we were able to get a sticker. We were not happy about the service at Copeland.

January 06, 2022

we've been dealing with subaru through 3 ownerships,nice to see the same faces and still the same high quality salesmanship, honesty and always treated like family More

by JORDAN5561
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Chris DaCosta, Thomas McCarthy
Report | Print
Jan 06, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we thank you for being a loyal customer! Bryan Scarpellini Managing Partner

January 04, 2022

I had a positive experience. Courteous staff. The process of purchasing a new vehicle was easy. More

by DSCHROET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Patrick Packenham
Report | Print
Jan 04, 2022 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

January 03, 2022

I was able to get an appointment easily. The service associates were kind and efficient. The work was done quickly. The car seems to be running well More

by PSTRACCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 03, 2022 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis. We appreciate your fantastic feedback and great rating. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

January 01, 2022

Was able to get an express oil change very quickly. Very happy with the service More

by Nicky
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Nicky, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

January 01, 2022

Didn’t have tire size, ordered them. When I returned it took two hours to change two tires. More

by RUSSBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

December 31, 2021

Great service and comfortable waiting area with drinks and snacks provided. All workers are friendly More

by PDV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa , Everton Gouveia, Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that George and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

December 31, 2021

People in service with very courteous you got me right in and got me right out More

by EKATHYFORTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

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