Copeland Subaru Hyannis

Polite and accommodating. Free, clean, new rental car during 30k service. I much appreciate service staying operational during these exceptionally difficult times. Btw - they meticulously wiped all surfa during 30k service. I much appreciate service staying operational during these exceptionally difficult times. Btw - they meticulously wiped all surfaces on my car, the rental, and even the keys! More

I left with a smile!! 😊 Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you More

Consistent quality customer service. I was very happy with the former dealership owners in terms of customer service. Prime made the transition seamlessly from a customer's POV and has do I was very happy with the former dealership owners in terms of customer service. Prime made the transition seamlessly from a customer's POV and has done an excellent job. More

My loaner car was available as promised. The service person (Heidi) was pleasant, efficient and professional. Work was done in the time frame promised. Thanks. person (Heidi) was pleasant, efficient and professional. Work was done in the time frame promised. Thanks. More

I did not have appointment, but I was taken anyway. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. More

Great Service Departmeny Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heid Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heidi and and Ellen. You guys were great- I live on the island of Martha's Vineyard and would highly recommend Prime Subaru for both serice and sales- Drive the extra 2 or 3 mile for a great experience. More

Prompt helpful service. Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and a Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and attractive pricing without any haggling. Were able to supply the vehicle we wanted within a short time. The vehicle was well prepared at pickup. We were given a very thorough introduction to the new vehicle. The paperwork was handled expeditiously. More

The two women Heidi and Ellen were exceptionally pleasant and helpful. They showed knowledge were very efficient in getting my paperwork done and followed up with the issues and timing of the work being done and helpful. They showed knowledge were very efficient in getting my paperwork done and followed up with the issues and timing of the work being done. My brakes were lined and Heidi told me that they might feel different so to try them out before heading out. Both women are a real asset to this service department. And showed enthusiasm in their jobs 👍👍 More

We had an appointment to try a car I had seen on the internet. We were greeted and attended to when As soon as we arrived. Everyone was very professional that day and when we returned to finalize the de internet. We were greeted and attended to when As soon as we arrived. Everyone was very professional that day and when we returned to finalize the deal. Best service we’ve ever received at a dealership. More