Copeland Subaru Hyannis

First visit to service department since it became Copeland. Service intake was prompt and courteous. Oil, filter and tire rotation completed in good time. A/C analysis took longer but still prompt. R Copeland. Service intake was prompt and courteous. Oil, filter and tire rotation completed in good time. A/C analysis took longer but still prompt. Result wasn’t what I’d hoped for, and too expensive, but explained by service advisor, Everton. All in all, pretty satisfied with the appointment. More

Had a wonderful experience. Keith Bertrand was terrific and he went out of his way to make it a great experience. I love the car!! and he went out of his way to make it a great experience. I love the car!! More

Stopped in for an oil change. Tom McCarthy took great care of me and it was done quickly. About time to consider another Subaru and will definately check out their inventory when ready. care of me and it was done quickly. About time to consider another Subaru and will definately check out their inventory when ready. More

This was a very high pressure dealership. I took my car in for service for an oil change an tire rotation and inspection next thing I know the service rep comes out with a whole list of things that were su in for service for an oil change an tire rotation and inspection next thing I know the service rep comes out with a whole list of things that were supposedly wrong with my vehicle. A worn serpentine belt was one that was listed. I owned a Subaru before and know what a worn belt looks like and this was perfect. They wanted over 300 dollars to replace that alone. I know things are rough in the dealerships now but please don’t try to make it up on your customers who bring their car in for service. More

Very friendly service center and opens very early at 7am! I brought my forester in for the rear bolt recall! Everything was done in a reasonable amount of time and was told my car’s rear bolt never loosened! I brought my forester in for the rear bolt recall! Everything was done in a reasonable amount of time and was told my car’s rear bolt never loosened! More

I appreciate the clarity in pricing, the professionalism of the staff, and the use of a loaner vehicle while waiting. My car came back as promised and at a reasonable price for the service. of the staff, and the use of a loaner vehicle while waiting. My car came back as promised and at a reasonable price for the service. More

Technician was knowledgeable and courteous. Work was done on time. Tech brought my keys to me and explained what was fine. Overall a good experience. on time. Tech brought my keys to me and explained what was fine. Overall a good experience. More

This servicing was professionally done and meticulously completed to the most keen eyes. There is not a hesitation in my mind that I will be back to utilize the many assets in Pat Packenhams’s service depa completed to the most keen eyes. There is not a hesitation in my mind that I will be back to utilize the many assets in Pat Packenhams’s service department. More

The service department listens patiently to customers, is remarkably flexible in regard to scheduling (I didn’t have an appointment), and efficient in servicing the problem. At checkout everything is explain remarkably flexible in regard to scheduling (I didn’t have an appointment), and efficient in servicing the problem. At checkout everything is explained fully. More