Copeland Subaru Hyannis

Great service, unlike at Premier Mazda Great service from Prime Subaru. They gave us a loaner and knocked 20% off the bill, even though we didn't buy our car there. After having a terrible Great service from Prime Subaru. They gave us a loaner and knocked 20% off the bill, even though we didn't buy our car there. After having a terrible experience with Premier Mazda (where we have bought a car and had it serviced for years - until today), it was great to deal with these professionals who care about customer service. More

Purchased Certified Outback We were very happy with out experience at Prime Subaru of Hyannis. Robert our salesperson and Keith the sales manager were very helpful in following We were very happy with out experience at Prime Subaru of Hyannis. Robert our salesperson and Keith the sales manager were very helpful in following up with all our questions. The car was absolutely spotless when we took it out for a test ride. The Outback had been maintained at the dealership and we were very confident that we were getting an excellent - well maintained vehicle. We live about 90 miles away and the dealership employee couriered the paperwork for us to sign and offered to deliver the car. The fact that they will deliver the car is an awesome help. Everyone we met at Prime has been fantastic. Really good people that take a lot of pride in their dealerships. When we took delivery of the car, the car looked brand new! Clearly, high standards in place for everything they do from sales to service. They made a loyal customer of us. I highly recommend. More

Polite and accommodating. Free, clean, new rental car during 30k service. I much appreciate service staying operational during these exceptionally difficult times. Btw - they meticulously wiped all surfa during 30k service. I much appreciate service staying operational during these exceptionally difficult times. Btw - they meticulously wiped all surfaces on my car, the rental, and even the keys! More

I left with a smile!! 😊 Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you More

Consistent quality customer service. I was very happy with the former dealership owners in terms of customer service. Prime made the transition seamlessly from a customer's POV and has do I was very happy with the former dealership owners in terms of customer service. Prime made the transition seamlessly from a customer's POV and has done an excellent job. More

My loaner car was available as promised. The service person (Heidi) was pleasant, efficient and professional. Work was done in the time frame promised. Thanks. person (Heidi) was pleasant, efficient and professional. Work was done in the time frame promised. Thanks. More

I did not have appointment, but I was taken anyway. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. More

Great Service Departmeny Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heid Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heidi and and Ellen. You guys were great- I live on the island of Martha's Vineyard and would highly recommend Prime Subaru for both serice and sales- Drive the extra 2 or 3 mile for a great experience. More

Prompt helpful service. Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and a Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and attractive pricing without any haggling. Were able to supply the vehicle we wanted within a short time. The vehicle was well prepared at pickup. We were given a very thorough introduction to the new vehicle. The paperwork was handled expeditiously. More