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Copeland Subaru Hyannis
Hyannis, MA
1,681 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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October 18, 2012
My son's car was purchased used and the warranty was though this dealer. We were issued a recall to be done for free and they didn't want to do it at first ( unless we were having a problem). Well I not though this dealer. We were issued a recall to be done for free and they didn't want to do it at first ( unless we were having a problem). Well I not sure about them, but when you have your child driving you don't want the car to have ANY issues. Next a check engine light came on and we brought the car in and they told us there was a spider's nest in the manifold and they cleaned it out for 200.00. ( a friend father who is a mechanic told us they say that when there is a pin hole in the fuel gauge which is very hard to find and fix). 3 months later the check engine light came on again. This time they told us it was a pin hole in the gas gauge and it would be 300+ to fix it. My son didn't the money to fix it at that time and they charged him 98.00 for the diagnosis. Since he was heading to college and the car would be sitting in our driveway he waited 8 months to call and make an appointment to have the pin hole fixed. He brought it in and they then told him that they thought it would be covered by the warranty ( at Honda where it was purchased) And then charged him 98.00 AGAIN. I told him to call and complain, which he did and emailed twice. No answer , no call NO CUSTOMER SERVICE! NEVER will I buy a car from them. But I will tell every I know NOT to go there? More
by Letrab44
Employees Worked With
John
