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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,739 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,739 reviews

December 05, 2025

Was very good. Helpful, but car was returned without clock & settings not reset and not complete check More

by Neptunewhispers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Dec 08, 2025 -

Copeland Subaru Hyannis responded

Hi Neptune! Thank you for sharing your feedback about our team. If you have anything else to add, please feel free to reach out to us directly. -The Copeland Subaru Hyannis Team Bryan Scarpellini - Managing Partner - (508) 534-2144

December 05, 2025

Was very impressed with Essence. She kept in informed of the situation and found out that I had a maintenance policy I had forgotten about More

by Patzman-dis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
essence was very helpful
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Dec 08, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your fantastic feedback about Essence! We’ll be certain to share your comments and give her the recognition she deserves. We hope to see you again at Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

December 05, 2025

Salesman George Costa was very pleasant and knowledgeable. He also sold us our 2014 Subaru. Brand loyalty! More

by brennan11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Costal, Patrick Fortin
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Dec 08, 2025 -

Copeland Subaru Hyannis responded

Thank you for your loyalty and kind feedback, Brennan. We are pleased to hear that George made your experience smooth and enjoyable. We look forward to seeing you next time here at Copeland Subaru Hyannis! Best, Bryan Scarpellini Managing Partner

December 05, 2025

I bought my Crosstrek almost 1 year ago, I love the car. All my interactions with Copeland (sales and service) have been friendly and efficient. More

by David Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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Dec 05, 2025 -

Copeland Subaru Hyannis responded

David, we're delighted to hear you're loving your Crosstrek and that all your interactions with our team have been friendly and efficient. Thank you for choosing Copeland Subaru Hyannis! Best, Bryan Scarpellini Managing Partner

November 30, 2025

Great people, great service. . I am always very comfortable coming to Copeland. Cole and Essence are the best. More

by pdtram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole and Essence
Report | Print
Dec 02, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with Cole and Essence! We're always happy to help! See you next time at Copeland Subaru Hyannis! Best, Bryan Scarpellini Managing Partner

Dec 02, 2025 -

pdtram responded

Looking forward to future visits with these guys

November 29, 2025

Excellent proficient and on time service I was pleased with how quickly the service was done with little wait time More

by CVanstrat
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle, George in sales
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Dec 01, 2025 -

Copeland Subaru Hyannis responded

We're delighted to hear about your quick and efficient experience at Copeland Subaru Hyannis. Thank you for choosing us! Safe travels ahead! Bryan Scarpellini Managing Partner

November 29, 2025

Essence has always been a great. Pleasant to deal with and explains everything if tech finds something that needs attention. I'm always happy if she's there when I need service More

by nausetnag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence
Report | Print
Dec 01, 2025 -

Copeland Subaru Hyannis responded

We're pleased to hear you're in good hands with Essence! Thank you for choosing Copeland Subaru Hyannis and for sharing your experience. Safe travels! Best, Bryan Scarpellini Managing Partner

November 28, 2025

Service was excellent all repairs were completed in time…. Loaner was very helpful…. Cole was great to work with and all repairs were done in a timely manner…. Would recommend this dealership…. More

by pnrmcgowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Report | Print
Dec 01, 2025 -

Copeland Subaru Hyannis responded

Thank you for recommending Cole and the team at Copeland Subaru Hyannis! We are grateful for your business and appreciate your support. See you down the road! Bryan Scarpellini Managing Partner

November 23, 2025

I was impressed with the speed of the warranty job. Had a thermo control valve failure at 25,000 miles and six years. Called Monday morning and had it towed there that afternoon. They started right i More

by courtdebby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence
Report | Print
Nov 25, 2025 -

Copeland Subaru Hyannis responded

We're glad to hear our team was able to help you so quickly and efficiently! Thanks for choosing Copeland Subaru Hyannis and for sharing your experience. Best, Bryan Scarpellini Managing Partner

November 22, 2025

It cost 190 to evaluate a power steering problem. Estimate was 4000 and decided to wait. I took it to a local mechanic and he fixed a 4000 problem for 150. It was the belt that turns the pump. I w More

by David Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service greeters
Report | Print
Nov 26, 2025 -

Copeland Subaru Hyannis responded

David, I'm truly sorry to learn of the miscommunication on this visit. I can assure you that we have only the best interests of our customers in mind with every service we provide. I have reviewed the photos of the power steering system issues on your Subaru and my Service Manager has reached out to ensure that you have seen these photos. Our goal is to make sure you are aware of the underlying conditions so that you can make an educated decision on your vehicle's safety and reliability. If you and my Service Manager Brian have any trouble connecting, please reach out to me directly and we will be happy to share these photos as well as invite you to look at the affected areas in person should you want to see it for yourself. Looking forward to connecting soon. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com (508) 534-2144

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