Copeland Chevrolet - Service Center

Service dept. does more harm than good! I have had a couple of experiences with this dealer servicing my Chevy Volt, ranging from bad to NIGHTMARE. First off, I LOVE my Volt and it's a fanta I have had a couple of experiences with this dealer servicing my Chevy Volt, ranging from bad to NIGHTMARE. First off, I LOVE my Volt and it's a fantastic car; I've had it (pleasantly) serviced elsewhere, but circumstances were such that I HAD to bring it here (despite the ominous reviews). I brought it in to have a check engine light (bad EGR valve + cooler), and an issue where the car would start smoking - and smell (obviously) - when running on gas, addressed. This was under warranty, so there was no charge, and they said they fixed the smoking/smell issue (which they didn't). All told, I got it back half-repaired, 5 days late (it took well over 2 weeks for 5hrs labor). At least the check engine light was off? I notified them within a day or two, and when I brought it back, the car was now over the warranty's mileage, so they refused to cover it, even though they tried AND FAILED to fix it under warranty! They said "you said it was smoking before, right now we just notice a smoky smell; that's a different issue, and showed up after your warranty expired." LIKE I HAD TO ORIGINALLY SPECIFY THE SMOKE HAD A SMELL?! They said it was the front crankshaft seal, which I knew would be expensive, but told them to go ahead anyway, figuring I'd fight it later, and clearly I NEEDED my car (which they know, and obviously take advantage of). All told, I got it back 3 days late with a $2900 bill (!!!) for a REAR crankcase seal, a MUCH more intense and expensive job. They had it a total of 3 weeks for about 12hrs of labor. After getting it back, the smell started again IMMEDIATELY. I pulled over to do a general check, and when I got to the oil dipstick, I pulled it up and it was DRY! BONE-xxxxING-DRY!! I rechecked a dozen times because I couldn't believe it... THEY FORGOT TO REFILL MY ENGINE AFTER OPENING IT UP! God only knows what sort of damage was done to the engine! Thank God I had just bought a case of oil to do an oil change, the tiny 1.5L engine to TWO WHOLE QUARTS of oil to get mid-way up the dipstick! On top of that, the second I got the car back, I noticed a scraping sound as soon as I started moving. After looking around, I found they failed to reattach my underbody paneling, which was now DRAGGING BEHIND THE CAR AND THEY DIDN'T NOTICE! I actually had to get under the car with a knife and cut it off. My brand new car has now had its panels ripped off, wrong parts replaced causing more damage, and had its engine run without oil for 100+mi, and I only got it 4 months ago, in PRISTINE condition right off of a corporate lease. Copeland has thus far charged me just under $3,000 for the privilege of causing probably an additional $5-8k in damage (all while fixing nothing). If I could give them zero stars I would, but since I CAN take them to court, that's probably where we're headed next if they can't work with me + the original dealer (who's also PISSED about all this) by allowing me to either exchange this vehicle, or offer me an extended warranty to cover all the damage they've done (both obvious to the eye, and more "suspect" stuff like the engine). More

service was excellent again as always The service here is excellent as always .I have never had a bad experience . Keep up up the good work guys .I am a car guy and have a lot of friends w The service here is excellent as always .I have never had a bad experience . Keep up up the good work guys .I am a car guy and have a lot of friends who might use you guys some day More

Seeking quality service How did we do? ????? How likely to recommend: 9 out of 10 Consent to publish: Y Feedback: The service manager was courteous. I rec How did we do? ????? How likely to recommend: 9 out of 10 Consent to publish: Y Feedback: The service manager was courteous. I received a quick appointment for next day service and the work was done well. I confirmed the work and the total price I paid with a friend who is very knowledgeable with automobile repairs, and he said the recommendation for additional work beyond what I had requested was exactly what was needed and the price I paid was reasonable. I will return for additional needed services. Received: 10/25/16 More

Good and bad Sales.,service..price was excellent..got screwed on gap insurance .very hard time getting money back.have to go to better business bearu.6 weeks tryin Sales.,service..price was excellent..got screwed on gap insurance .very hard time getting money back.have to go to better business bearu.6 weeks trying to get refund still no luck..shame shame.shady business dept More

Copeland is always on top of my service needs. Copeland will pick up my car at my place of business and service all my needs. No hassle. Very friendly and helpful staff. I would recommend this deal Copeland will pick up my car at my place of business and service all my needs. No hassle. Very friendly and helpful staff. I would recommend this dealership to my friends. In fact, both my manager and assistant manager service at Copeland as well. More