Copeland Chevrolet - Service Center

This incident description is a little bit long but if you are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconside are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconsider it until after you read this review. I debated for months if I should put pen to paper, if I should even bother with doing a review and if it would change anything. I’m extremely sceptic that this review will positively change the service at Copeland but it is my obligation to disseminate my experience with them and let you, as a consumer, make the decision as whether or not you want to take the chance to be treated as I was. You will see that the poor service reflected at Copeland Chevrolet starts with the owner, Tod Copeland and trickles down to the employees. I purchased a Chevy Camaro at a separate dealership and was having some issues with it. They were not a Chevy certified dealer and because my vehicle needed to be diagnosed by a Chevy dealer, they made an appointment with Copeland Chevrolet. The issue was a problem with the XM radio antenna located on top of the trunk lid. I dropped off my vehicle for service and later in the afternoon I picked it up. While at the dealership’s parking lot, I tried to open the truck by use of the electronic release button inside and outside the vehicle and but I was unable to. Inside the vehicle the dashboard was showing me the light on for the open trunk lid. I went back into the service desk and spoke with the associate which told me to bring the vehicle back in for them to check it. Once inside the associate and the service manager, Bill Maloney attempted to open the trunk by doing the same thing I had unsuccessfully already done and obtained the same results. Mr. Maloney then informed me that I would have to make an appointment and drop off the vehicle another day so they could attempt to repair the issue by going through the back seat of the vehicle to get to the truck. The inconvenience for me already started. It is very easy for a dealer to tell a person to drop off a vehicle but they have no idea the pre arrangements that has to be made by the customer in order to achieve that goal; like change of work schedule and arranging for a ride, twice in the same day; nevertheless, the appointment was made and I drove home. When I got home, I noticed that the spoiler on top of the truck had been cracked, so next day I went back to the dealer and spoke with Mr. Maloney and showed him the damaged spoiler. He right away stated that he would pay for the spoiler but that I would have to pay for it to get painted and installed. He never admitted nor denied that they had done the damage to the spoiler but refused to pay for it in full. At this time, I informed him that I would be taking my vehicle to another Chevy dealer to be repaired and that I did not trust them to perform any further work in my vehicle in fear that they would cause further damage. I took my vehicle to a second Chevy dealer which repaired the trunk and replaced the spoiler. The second Chevy dealer took pictures and showed me the atrocious wordsmanship Copeland Chevrolet technician had done inside the truck including but not limited to drilling a large screw through the trunk release cable causing part of the damage. After all was repaired, I contacted the Dealer’s Manager Jason Pappas in attempts to get reimbursed. Pappas stated that every inch of the shop and dealer’s parking lot was under constant recorded surveillance and asked me for some time to review the footage. Next day Pappas called me and stated he had reviewed the footage and he was not going to pay for the damage because it was done by me and not the technician. He attempted to make me believe that the footage showed me damaging my own vehicle. I explained to Mr. Pappas that If he refused to pay for the damage, I would have no other choice by to take the dealer to small claims court for the total amount of the damage. Mr. Pappas attempted to intimidate me by making treats such as the fact that the dealer has more attorneys than I do and that I would get nothing in the end. I did file a small claims suit for the total amount of the damage. On the court date I was clearly able to show that the damage to by vehicle was done by the dealership and they were ordered to pay me, within 10 days, for the damages done. Twenty days had gone by since the Court’s decision and I had not received payment so, I contacted the Courts. The Courts suggested I attempt to speak with the owner, Tod Copeland. I went to Copeland Toyota where Mr. Copeland worked to speak with him and to see if he was aware of the issue. Once there, I was announced to him by a salesperson and was told to wait. After waiting thirty to forty minutes, Tod Copeland came out to the showroom to see me. While attempting to introduce myself Mr. Tod Copeland rudely uttered the only words he would say through the entire time: “why are you here?” While I was speaking to him, he continuously kept making facial gestures and shrugging his shoulders as to infer indifference and that I was wasting his time. Mr. Copeland’s demeanor led me to believe that he was very much aware of the issue. This also made obviously to me where the associates I had previously dealt with had acquired their manners from which they were now exhibiting. After 30 days had passed and I still had not received payment I filed a payment review with the Courts and shortly after the 2nd summons went out for a new court date, I was contacted by Mr. Pappas stating that the payment had been sent to me. I’m not one to ever play the race card but I would venture to say that if my skin color was the same as any of the above-mentioned named individuals my treatment would have been different. Never Be Intimidated ! More

Took care of a minor issue, got me in and out within an hour. Very customer-centric. Thanks Chris! hour. Very customer-centric. Thanks Chris! More

I was originally told the job would cost me $1150.00, when my wife picked up the truck, it was over $1651.85. I also requested the used parts be left for me, they were not. when my wife picked up the truck, it was over $1651.85. I also requested the used parts be left for me, they were not. More

evryone was very helpful and work with me to get my car fix in a timely manner fix in a timely manner More

My Silverado with 80K miles had very loud front end noise. Thought it was a tire but the tires are relatively new and rotated with every oil change. So that left a wheel bearing. After making an appoin noise. Thought it was a tire but the tires are relatively new and rotated with every oil change. So that left a wheel bearing. After making an appointment, which was pushed out because of the chip shortage, they didn't have any loaner vehicles for me for a few days. On my way to the dealer, the water pump blew. Slight grinding sound then stopped because the pump seized and broke the serpentine belt. Antifreeze was all over the inside of the engine compartment. My extended warranty has a $100 deductible. Copeland Chevy replaced the entire water pump assembly (not just the impeller) belt, antifreeze and diagnosed the front wheel bearing was bad and had play in it so they replaced the drivers side left hub assembly. Over $1,500 of parts & labor and my charge, $100. I"m extremely pleased with the service I receive here and that's why I keep returning. I feel a water pump should last more than 3 years/80K miles, but that isn't Copeland's fault. Derek, Chris and all the guys in the service dept are great people and will do everything they can to get you back on track. More

I have a great service experience with Chris with each visit. He is always ready to answer my questions on the timing of service for my Colorado. As well, when the service team finds something of concer visit. He is always ready to answer my questions on the timing of service for my Colorado. As well, when the service team finds something of concern Chris will discuss the urgency of the matter before proceeding. This is what you expect from a Chevrolet representative.. More

I called service to set up service for my 2018 equinox for my 2nd free oil change. When I called service I told them I needed an early appointment and had to wait. I did explain that I just got released f for my 2nd free oil change. When I called service I told them I needed an early appointment and had to wait. I did explain that I just got released from Roxbury V.A. The day before and had a early appointment at the Brockton V.A. And needed to be sure I could make my appointment. The service rep set everything up and when I got there I was out as promised. All pleasant staff at the desk, no upsell and delivered as promised again at Copeland. Thanks again S.J.F. More

Great service and great service representatives Made an appointment online, they were on time , I was in and out with no problems Great dealership all around and great service ! appointment online, they were on time , I was in and out with no problems Great dealership all around and great service ! More

I came in for a scheduled tire rotation and recall service. I asked them to charge the car while they worked on it. They told me they did but in fact they hadn't so I had the same amount of miles avai service. I asked them to charge the car while they worked on it. They told me they did but in fact they hadn't so I had the same amount of miles available to me as when I came in. I had driven up from cape cod, so it would have been helpful had they charged it. I had to stop at a Nissan dealership to get a charge to get home. Additionally, they set the tire pressure to 36 PSI when the specs call for 38. More

As always excellent service, efficient helpful and polite service personnel. Wait time is good and most time finished before the allotted time frame. Thank you. service personnel. Wait time is good and most time finished before the allotted time frame. Thank you. More