Copeland Chevrolet Hyannis - Service Center

People are very helpful and friendly. When we took our Trac back for it's first checkup it was ready fornusbto pick up at the time we were given so no waiting around. Very pleased. When we took our Trac back for it's first checkup it was ready fornusbto pick up at the time we were given so no waiting around. Very pleased. More

Went very smoothly. Drove right up they checked me in right away. . Everything went as it should have. Drove right up they checked me in right away. . Everything went as it should have. More

I had emissions work done on my car at your dealership and was told to drive a hundred miles and come back to get my state inspection done. I did so, and on the day that I came back to get my inspection d and was told to drive a hundred miles and come back to get my state inspection done. I did so, and on the day that I came back to get my inspection done I was told by Tom that Copeland couldn't do it because it was an out-of-state registration. The young lady with the strawberry blonde hair next to him corrected him in front of me which he did not like. I went to the waiting room and soon after Tom approached me and said they could not do the inspection because my car didn't have a front license plate. North Carolina does not require a front license plate. He turned me away from getting my car inspected stating that the tech told him the machine would not allow him to go any further in the process. I knew that was not true because I had had my car inspected in Massachusetts last year at this time at 1:34 Auto Care in Dennis. So I left Hyannis and went back to Dennis and they inspected my car. Maybe someone should have a talk with Tom and let him know that what he did was horrible customer service .. Just seemed like maybe he needed some training.or at least updated on out of state inspections. Somebody also needs to inform the tech who performs the inspections on how to bypass the question regarding the number of license plates. Why were they able to do it in South Dennis and not Hyannis? Very inconvenient and frustrating. And by the way my car is a Chevrolet Sonic and I was told by your service department to drive it 50 to 100 miles to reset the emissions after you did the work when in actuality I had to drive almost 300 miles for it to reset and that was Highway and back road driving so please update your information when giving it to customers. Thank you More

Very pleased with the service work that I recently had done. The work was completed on time and to my surprise there was no charge. done. The work was completed on time and to my surprise there was no charge. More

The Copeland service dept has always provided excellent service and Tom provides great customer service. service and Tom provides great customer service. More

On time with taking my truck in, completed the service without delay, informative staff Great Experience, nice to be able to get a service scheduled on Cape without a long lead time. without delay, informative staff Great Experience, nice to be able to get a service scheduled on Cape without a long lead time. More

We like that we can leave our cars the night before servicing, it is very convenient since we live a distance from Copeland Cherolet. servicing, it is very convenient since we live a distance from Copeland Cherolet. More

Excellent experience from start to finish. Service advisor Hephzibah Harris was very knowledgeable and helpful getting the necessary work done through my warranty company. Although a long dela Service advisor Hephzibah Harris was very knowledgeable and helpful getting the necessary work done through my warranty company. Although a long delay to get the parts needed due to a nationwide shortage, she kept me informed regularly during the five week process. The work on the truck was done perfectly. I would not hesitate to use Copeland Chevrolet again in the future for any kind of service or repair. More

Best service on the cape. Copeland always keeps my truck running like a top. Sarah was a pleasure to deal with as always Copeland always keeps my truck running like a top. Sarah was a pleasure to deal with as always More