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Copeland Chevrolet Hyannis - Service Center

Hyannis, MA

4.3
626 Reviews

626 Reviews of Copeland Chevrolet Hyannis - Service Center

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May 02, 2025

I brought my 2016 Chevy equinox in for a diagnosis. Was told I needed rear tires. Knowing the problem was worse than just tires, we asked them to take it out again. We weren’t heard and were told to re More

by kiliki42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig
Jun 03, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I'm sorry to hear that without quieting down the noisey tires that any underlying diagnosis of your potential drivetrain noise could be guaranteed. Please feel free to reach out and I'd be happy to access your records and have a better understanding once I can accurately review your service records. Bryan Scarpellini - Managing Partner

Jun 04, 2025 -

kiliki42 responded

It was never “noisy tires” We knew it was something in the transmission, but weren’t listened to. Hyannis transmission diagnosed it immediately without replacing the tires.. Once the transfer case was replaced, the noise was gone and the car drove like new.

April 25, 2025

I arrived just after noon on monday for a transmission issue. The young lady I spoke with was fantastic. She said it may take 4 days to get the transmission. Instead i got my truck back in 4 days. And the More

by k1viper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Jun 12, 2025 -

Copeland Chevrolet Hyannis responded

We are so happy to see that our Service Team was able to help expedite your service needs and make this a possitive experience. Thank you so much for your support and your kind words! Bryan Scarpellini - Managing Partner

April 21, 2025

On 4/2/25 had an appointment for the State Inspection; regular oil change & Multi-Point Inspection. Staff very Professional & courteous. Very good experience from the minute I stepped in to the minute I More

by rmag210
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Apr 21, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your support. Glad to see that H and the service team continue to help provide a good service experience. We look forward to being here when you need us. Have a great week! Bryan Scarpellini - Managing Partner

April 18, 2025

Staff was courteous and efficient and got me in and out quickly. No problems with the service. More

by Yankee1!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Apr 21, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your support! Look forward to being here when you need use. Bryan Scarpellini - Managing Partner

April 11, 2025

Service and sales staff are always professional, courteous and friendly. And the waiting area is a pleasant space if you need to wait for your car. This is not a complaint, but a quick vacuum of the More

by Charles Venancio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kadesha 5 stars!
Apr 12, 2025 -

Copeland Chevrolet Hyannis responded

Thanks Charles! Good feedback. We will definately look at adding that as an additional benefit when possible. We appreciate you very much. Bryan Scarpellini - Managing Partner

April 11, 2025

The service rep Hephzibah and the technician Brendan were very professional, courteous and knowledgeable. The whole process from beginning to end was fantastic! Couldn’t have been happier. Thank you! More

by mzaf
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Sullivan, Hephzibah Harris
Apr 12, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your kind words and your support! So happy to hear that the Service Team was able to help make this a stressfree service visit. Please let us know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner

April 05, 2025

Service was excellent. Did a complete break job and oil change. Pointed out how dangerously low my brakes were More

by Pb102750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mignosa, Hephzibah Harris
Apr 10, 2025 -

Copeland Chevrolet Hyannis responded

Happy you have placed your trust in us and look forward to always being there when you need us! Bryan Scarpellini - Managing Partner

April 05, 2025

Clean facility and very professional staff. Would take my truck there again. Thank you very much. More

by cameronmunroe199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Apr 10, 2025 -

Copeland Chevrolet Hyannis responded

Thanks Cameron! Appreciate you very much! Bryan Scarpellini - Managing Partner

April 01, 2025

Excellent service, friendly staff, knowledgeable technicians. Easy to find. Clean rest area to wait for your vehicle. More

by butchellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris, Colleen Corey
Apr 10, 2025 -

Copeland Chevrolet Hyannis responded

Thanks Butch! Glad the Service Team is taking good care of you and appreciate your kind words! Bryan Scarpellini - Managing Partner

March 31, 2025

Service is top notch -- friendly and super easy. Making an appointment is simple, and the customer comes first. More

by lindh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Corey
Apr 01, 2025 -

Copeland Chevrolet Hyannis responded

We think you're pretty top notch too :) Thank you for your kind words and support!! Bryan Scarpellini - Managing Partner

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