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Copeland Chevrolet Hyannis - Service Center

Hyannis, MA

4.3
621 Reviews
Call Service Center (508) 859-9668

621 Reviews of Copeland Chevrolet Hyannis - Service Center

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June 08, 2025

The service was outstanding and follow up was excellent. Special shot out to Craig the service manager. More

by stevecdiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCarthy
Report | Print
June 08, 2025

Staff went out of their way to take care of me . Service was done in a professional and timely manner . More

by Glennthoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
H and Bella
Report | Print
May 30, 2025

The service department is very uncommunicative. It took me five calls to get a bill for services rendered. More

by punkwilliker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hephzibah Harris
Report | Print
Jun 03, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I'm sorry that this visit didn't live up to the standards that our customers have come to normally expect on each visit. I'd love to access your records and look for how we could better identify areas of opportunity. Should you be willing to share your information so that I may look into this further for you, please reach out at your convenience. Bryan Scarpellini - Managing Partner

May 23, 2025

Had my tires rotated, and had to return the next day because the tire pressure was all reading incorrectly. Tires were not synced to their new position More

by porthunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Jun 03, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I'm sorry to hear that you had to return to have the tire pressure system re-calibrated. Please feel free to reach out to me directly at your convenience so that I may access your service records and look into this for you. We appreciate your support and look forward to continuing to earn your business.; Bryan Scarpellini - Managing Partner

May 14, 2025

Prompt friendly service by GM trained professionals. They are a pleasure to do business with. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas and Craig in service
Report | Print
Jun 03, 2025 -

Copeland Chevrolet Hyannis responded

Thank you Chuck! Glad to see that our GM trained service team has helped to make your ownership an enjoyable one. Thank you for your support and for your feedback. Bryan Scarpellini - Managing Partner

May 02, 2025

I brought my 2016 Chevy equinox in for a diagnosis. Was told I needed rear tires. Knowing the problem was worse than just tires, we asked them to take it out again. We weren’t heard and were told to re More

by kiliki42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig
Report | Print
Jun 03, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I'm sorry to hear that without quieting down the noisey tires that any underlying diagnosis of your potential drivetrain noise could be guaranteed. Please feel free to reach out and I'd be happy to access your records and have a better understanding once I can accurately review your service records. Bryan Scarpellini - Managing Partner

Jun 04, 2025 -

kiliki42 responded

It was never “noisy tires” We knew it was something in the transmission, but weren’t listened to. Hyannis transmission diagnosed it immediately without replacing the tires.. Once the transfer case was replaced, the noise was gone and the car drove like new.

April 25, 2025

I arrived just after noon on monday for a transmission issue. The young lady I spoke with was fantastic. She said it may take 4 days to get the transmission. Instead i got my truck back in 4 days. And the More

by k1viper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
April 21, 2025

On 4/2/25 had an appointment for the State Inspection; regular oil change & Multi-Point Inspection. Staff very Professional & courteous. Very good experience from the minute I stepped in to the minute I More

by rmag210
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Apr 21, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your support. Glad to see that H and the service team continue to help provide a good service experience. We look forward to being here when you need us. Have a great week! Bryan Scarpellini - Managing Partner

April 18, 2025

Staff was courteous and efficient and got me in and out quickly. No problems with the service. More

by Yankee1!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Apr 21, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your support! Look forward to being here when you need use. Bryan Scarpellini - Managing Partner

April 11, 2025

Service and sales staff are always professional, courteous and friendly. And the waiting area is a pleasant space if you need to wait for your car. This is not a complaint, but a quick vacuum of the More

by Charles Venancio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kadesha 5 stars!
Report | Print
Apr 12, 2025 -

Copeland Chevrolet Hyannis responded

Thanks Charles! Good feedback. We will definately look at adding that as an additional benefit when possible. We appreciate you very much. Bryan Scarpellini - Managing Partner

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