Coos Bay Toyota

This is a thriving business that meets a very wide range of services for its customers, from parts to service to used and new vehicles! Its employees seem to have positive attitudes so that results in happ of services for its customers, from parts to service to used and new vehicles! Its employees seem to have positive attitudes so that results in happy coworkers and, of course, happy customers! More

I purchased my truck from Coos Bay Toyota that came with a dealership powertrain warranty with the provision that I have my general 5000 mile maintenance performed there, which I have done. religiou with a dealership powertrain warranty with the provision that I have my general 5000 mile maintenance performed there, which I have done. religiously. maintenance suggestions have been minor, Replace cabin air filter, engine air filter which I purchase and replace myself. tire replacement, which I had done at a tire dealer that I do business with. Breaks, that I had toyota do. They recommended a rodent deterrent device that I declined and provided my own means of deterring them. 12/27 I took my truck in for service and had the diagnose a "check engine light" that came on . they said it was a speed sensor and set me up for an appointment to have it replaced. 12/29 replaced part, charged me $546.00 and the problem persists. 1/5 They re diagnosed and determined that my transmission is failing and needs replaced. I was told that they denied my powertrain warranty for no apparent reason. 1/16 called requesting written denial, none received. 1/17 called to talk to srvs mngr, out for the day. 1/19 visited dealership, talked to srvs mngr. he claimed that I declined recommended service, I explained the services I declined and reason. He concurred and re-submitted request. said he'd get back in a week. 1/24 called asking for srvs mngr, not in. toyota returned call Angela (I think was her name) said she would check into warranty. 1/26 went to toyota, tlkd to srvs mngr, said he submitted paperwork on Thursday (yesterday) why so long? 1/30 called toyota asked for srvs mngr, on hold 10 minutes to be told he's in a meeting. 1/31 called again say still hasn't heard. 2/2 went to toyota, talked w/ srvs mngr, says "no word" he asked me "what if he doesn't hear back? I said" the dealership owes me the warranty work" he concurred. this conversation was in reception area with witnesses. 2/6 called talked w/ srvs mngr, he said he'd talk with his gen mngr tomorrow as he's not in today. 2/8 gen mngr says won't honor warranty. The Moral of the story is; Coos Bay Toyota has no Morals. I have bought 4 vehicles from them and had my service done there for the last 10+ years. They will not get another dime from me or my family and I will highly recommend others go elsewhere and do research before doing business with any dealer. William M. More

Service Dept never called me back after waiting on hold forever so forced make appt online - got here & they acted like I had no appt - asked if I wanted car wash which is included with overpriced oil chan forever so forced make appt online - got here & they acted like I had no appt - asked if I wanted car wash which is included with overpriced oil change - it’s been over an hour & im sure I will be here for 2 since other customers complaining how long it taking - I’m sure I would have been a priority & received a call back if I said I wanted to buy a car - More

Made an appointment for service. Had my interior dome lights checked, rotated tires, and had drivers seat checked. Waited 3 and a half hours. I figure 15 minutes to rotate tir Had my interior dome lights checked, rotated tires, and had drivers seat checked. Waited 3 and a half hours. I figure 15 minutes to rotate tires, 15 minutes to pop off dome light module and check bulbs. So 3 hours to take driver's seat apart and diagnose? Wow! The receipt for the interior lights have the tech state they took the lighting module apart, found the bulbs were not working, put in new bulbs, and saw them work . The problem is---- after they found the new bulbs worked they took out the working new bulbs and put the broken not working bulbs back in. Charging me $130 to do so. The service rep, Henry, told me when I returned to pick up the car that new bulbs only cost $35 to replace. But Henry never attempted to call me for an approval of $35 to fix bulbs. Henry also knew I live in Gold Beach and drove 4 hours RT to get to the dealer. Now I have to return for another 4 hour RT drive instead of having the bulbs replaced for a measly $35. Again. So they replace the broken bulbs, take out the working bulbs, and put back in the broken ones? Why not call me over the 3 and a half hours I waited? For a measly $35? Then. Henry tells me they took the driver's seat apart and it needs a new motor. I show Henry a Service Warranty I bought from an Utah Toyota Dealer last year. Henry tells me that he will call the warranty company to get approval for coverage on the $1800 seat motor replacement. That was 4 days ago and nobody has called to tell me if the seat motor is covered by the warranty. Obscenely poor customer service. I have done business with over 6 Toyota Dealers and this one is by far the worst. More

Went here mid-Dec 2023 with a spec built on the Toyota website. Salesperson Brian said he would request the spec and it would arrive in 4-6 weeks. I kicked the tires on a similar spec and did a test drive website. Salesperson Brian said he would request the spec and it would arrive in 4-6 weeks. I kicked the tires on a similar spec and did a test drive. We negotiated a price and he said he'd put my name on it as "reserved", that they would call me once it arrived so I could get first crack at it, and that they'd not sell it until I had a chance to take a look. I thought it was weird that he didn't want a deposit, but he said they sell extremely fast and they didn't require deposits on these because they were guaranteed to sell no matter what. He took my contact information and even showed me on the screen where it had my name on the car they were allocated. Week 4 came, so I called. Brian said he didn't have anything yet and getting any information was like pulling teeth. I called again at the 6 week mark. Brian said the inventory was delayed but once again, gave almost no information. I asked when should I call back and suggested a week or two, he said sure. He sounded completely disinterested and I almost felt like he didn't even remember who I was at this point. Yesterday (8 week mark) I call again and ask if the spec had arrived. Brian told me that they had gotten their inventory in, and that my black Rav 4 Hybrid was on the lot and ready. I asked if I could come down the following afternoon to look at it. He said sure. When I asked if he had the specific car I had requested he kinda hesitated and said, "Um, yeah!" Weird, but okay. I showed up today and Brian was with a different client. Someone else ran me around the lot looking for the car I had factory-requested and reserved. They checked their inventory, and the spec wasn't there. They started trying to sell me on a different color, a different trim level, different options, a standard instead of a hybrid... no, no, NO. I explained wasn't there to shop, I was there to look at the spec I already pre-arranged. This new guy gets the manager. The manager proceeds to tell me they probably sold my spec already. WHAT?! I explained the situation; he said they didn't even have my phone number on file. The manager was unbelievably condescending. He told me these cars sell very fast. I said I get that, but I was assured multiple times you were getting THIS spec and that you had MY name on it. Then he turns around and tells me "we're not going to order a $40k car without paperwork." Excuse me? In the same breath that you're telling me the car sold so fast it didn't even sit on the lot for 12 full hours?? Give me a break. Can't believe I just had 8 weeks of my time wasted by these people, but the cherry on top was the manager acting like it was my fault for believing what his own salesperson said. I'd rather drive all the way to Eugene than be treated so shabbily by someone I'm trying to give thousands of dollars to. More

In regards to James LaBine Sales Manager - He's the man in the back who is watching YOU and controlling the deal. For me, he is - By Far - the most unpleasant, worst individual I have ever encountered in the back who is watching YOU and controlling the deal. For me, he is - By Far - the most unpleasant, worst individual I have ever encountered working at any dealership in my life. If things are not going well for a salesperson ( ie. money being made for the dealership), this is the man who will come out and be in your face to set things back according to plan. This man knows how to fake it. He can at any one moment be most pleasant OR he can become arrogant, manipulative, combative, demeaning, telling lye after lye after lye - to be in control. (Remembered when you had to go to the principal's office in elementary school ) This man says volumes about what kind of values this dealership holds. More

This is the most helpful and generous dealership in oregon!, there is no sales pressure and both Shannon and Tony went the extra mile to help me with my purchase of a RAV4 PRIME. oregon!, there is no sales pressure and both Shannon and Tony went the extra mile to help me with my purchase of a RAV4 PRIME. More