Coon Rapids Chrysler Dodge Jeep Ram

A nightmare with no end If I could give no stars I would. We purchased a vehicle on 10/21/14 from the dealer; neither us nor our lending institution have received licensing If I could give no stars I would. We purchased a vehicle on 10/21/14 from the dealer; neither us nor our lending institution have received licensing or title despite numerous requests On Oct 21, 2014 my husband and I purchased a 03 Chevy Avalanche ¾ ton with an 8.1L engine from Coon Rapids Chrysler. My husband worked with salesman A to arrange the purchase of the vehicle, until the date of pickup. When we arrived to pick up the vehicle it was stated that A was sick and several sales members were involved in completing the purchase. We purchased the vehicle with personal financing through our local lending institution. December 5, 2014 our lending institution called us to see if we had received the title for the truck, as they require the title as the lien holder. We had not. I called Coon Rapids Chrysler immediately to find out why the process was taking so long. I spoke with D. She told me that she was aware that the process was taking longer, as the dealership DID NOT have a clear title for the vehicle and was working on a lien release so it could be transferred to us. How could they sell a vehicle without a clear title?! D assured me this problem would undoubtedly be resolved before my temporary plates expired on January 22, 2015 and that the dealership would pay for any costs associated with expediting the process. On Wednesday Dec 31st, again our lending institution called us to inquire about the title. We still had not received it. On Jan 2, 2015 my husband contacted the Sales Manager A to find out what was going on. A returned his call in approximately 30 minutes and informed my husband that they had NOT yet been able to obtain a clear title/lien release for the vehicle. A promised to keep us informed and updated on the situation. We again informed them that the temporary plates on the vehicle expire on Jan 22, 2015 and they again assured us that the problem would be resolved by then. On January 9th I AGAIN called to find out the progress of the title transfer, since nobody has ever called us or our lender to keep us appraised of the situation. I left a message for A to please call me back regarding the problem. As of today, he has never called back. I spoke with D on Jan 9 and found that zero progress has been made on the title transfer and only after AGAIN reiterating that the temporary plates expire on Jan 22,2015 and that this vehicle is my primary vehicle and I NEED to have legal registration was I finally issued another temporary plate. During this conversation D divulged personal problems that she has had with the current lien holder in an irritating attempt to make me believe that her dealership is also a ‘victim’ in this situation. It was a deplorable attempt to shift our frustration with their dealership. Coon Rapids Chrysler sold this vehicle to us and accepted payment from our lender. This is clearly their problem. I then contacted the Minnesota Dealer Unit to inform them of the ongoing problem that we are having with the title transfer at Coon Rapids Chrysler. The MNDU contacted D on Jan 9th to inform them that they have received a complaint and that they will follow up on 02/23/15 with this problem. We have had no communication with the dealership and the dealership has made zero effort to contact us and keep us updated on the situation since Jan 9. To remain in good standing with our lender, despite proper proof of ownership, we have made multiple payments on this vehicle. We have made several repairs that have cost in excess of $400, put new tires on the vehicle, and made cosmetic improvements. This is a primary use vehicle for our family; we need the proper registration & title transfer immediately. We are incredibly disappointed with lack of professionalism by the sales & business staff, the lackadaisical sense of urgency, and the terrible communication and customer service. The process of purchasing a vehicle at Coon Rapids Chrysler is nightmare with no end in sight. We would NEVER recommend this business to anybody. I would also like it noted that we have had zero communication with the dealer and they have made no attempts to contact us to keep us informed of the ongoing problem since January 9, 2015. We have filed a formal complaint with the Minnesota Dealer Unit and a formal complaint with the Better Business Bureau on January 19th, to which the dealership has still not responded to. More

overall great experience! I went to this dealership chasing a car they had and I was working with another dealership that was going to get the car from them and lease it to me. I went to this dealership chasing a car they had and I was working with another dealership that was going to get the car from them and lease it to me. I went to look at it and they wanted to work with me to get my business. I gave them a shot to beat the lease deal and payment. And they did in a fairly timely fashion as well. got my payments where I needed them and it was effortless! The sales staff and management and underwriters were really good. I would recommend this dealership to anyone! More

Second time customer We chose to return to this dealership for our trade in. We love the service department and feel very comfortable with the results of the service (expl We chose to return to this dealership for our trade in. We love the service department and feel very comfortable with the results of the service (explained in language I understand). Our new to us vehicle is such a treat and even under budget, plus we were able to get the lifetime power train warranty free. More

CAROLYN HAGEN Carolyn went above and beyond ! all I can say is WOW what a great person, I have purchased many cars and never had I experienced the quality and care Carolyn went above and beyond ! all I can say is WOW what a great person, I have purchased many cars and never had I experienced the quality and care that I received from Carolyn. She took the time to explain every little detail of my new car showed me all my options told me everything the car did. while I was looking which was about 2 weeks she kept in touch but NEVER was pushy. She has outstanding customer service and knowledge of what she is doing I would HIGHLY recommend Carolyn to anyone. She is a true value to that dealership. Thank you so much I love my car!!!! More

Purchase of a used 2012 T&C Carolyn Hagen was great to work with!! She stay way past close to make sure everything was taken care of properly.The whole process was longer than we Carolyn Hagen was great to work with!! She stay way past close to make sure everything was taken care of properly.The whole process was longer than we thought it was going to be, haha, but overall were are very happy and would highly recommend people to Carolyn and Coon Rapids Chrysler. More

Great all around I had a wonderful experience at this dealership. My sales lady was Carolyn Hagen and she was relentless to make me happy. She was really honest and st I had a wonderful experience at this dealership. My sales lady was Carolyn Hagen and she was relentless to make me happy. She was really honest and straight forward. I took several cars on test drives until we found something that was going to work for me. Also, big thanks to Sunny at finance for getting me approved with "less than stellar" credit. Happy camper. I'll send my friends here for sure. More

just bought my 07 RDX VERY PLEASED! i just bought my 07 RDX i am very happy and pleased, My wife cant stop smilling:) thanks much!! our sales person Carolyn went beyond to make it have i just bought my 07 RDX i am very happy and pleased, My wife cant stop smilling:) thanks much!! our sales person Carolyn went beyond to make it have for us! I also want to thank Moe and Jerry great leaders running the dealer! More

Very pleasant auto buying experience It's a little scary for a female to go car shopping buy herself, I hate it. I was all prepared for the pushy salesman. When I walked in I was surprise It's a little scary for a female to go car shopping buy herself, I hate it. I was all prepared for the pushy salesman. When I walked in I was surprised 3 or more pushy salesmen didn't walk up to me, so I had some time to walk around and look at different models. I knew I Wanted a Jeep Cherokee and some of the add ons I wanted but not sure of everything I wanted. A very nice young man named Jesse walked up to me and asked if I had any questions, he was very helpful answering everything,he showed me different options and was very helpful, still not trying to push me into anything. We took 2 different style Cherokees for a ride so I could see the difference in the two. After I decided what Jeep I wanted he was very helpful going over all the different options. He even saved me money helping me to not get options I would never use. After all was done he sat in the new Jeep with me and showed me how many of the features worked. Thank you Jesse for a very pleasant experience. More

Thanks for a great experience -Carolyn Hagen! Carolyn was very helpful from the moment we knew what we wanted to buy. She walked us through everything and was there to help with anything we needed Carolyn was very helpful from the moment we knew what we wanted to buy. She walked us through everything and was there to help with anything we needed, even after the initial purchase. She went above and beyond to make sure that we had a good experience and were happy when the day was done. thanks so much! More

genuine people exist Carolyn was by far one of the most genuine sales person we've dealt with. She was not a typical pushy sales persona. She got to know us and didn't Carolyn was by far one of the most genuine sales person we've dealt with. She was not a typical pushy sales persona. She got to know us and didn't push anything we didn't want on us. She really likes her job and it shows. Because of her we've returned to the dealership for any accessories we've need so far. When we need another vehicle we will be returning to her. More