Cookeville Honda - Service Center

Always like working with Josh Savage, I feel he’s honest about the cars needs, always gives great service and has me in and out promptly about the cars needs, always gives great service and has me in and out promptly More

Absolutely the best! Everyone is so helpful. Quick to get you in and out. They have free snacks and tvs for you while you wait. No better place to go period! Everyone is so helpful. Quick to get you in and out. They have free snacks and tvs for you while you wait. No better place to go period! More

Thank you to Matthew Webb-service advisor did an outstanding job and the hospitality and professionalism the service department showed and forgot the service technician name-mechanic thank you for a outstanding job and the hospitality and professionalism the service department showed and forgot the service technician name-mechanic thank you for a fine service job Will return for future issues and oil changes More

They do a great job. Get you in and out quickly. Purchased several cars from Cookeville Honda. Get you in and out quickly. Purchased several cars from Cookeville Honda. More

Service Department is top notch in my opinion. Very professional service from check in with Bob to check out. Been there twice and will return when service is needed in the future. professional service from check in with Bob to check out. Been there twice and will return when service is needed in the future. More

best think twice bought a used car the next day the transmission was bad they wouldnt fix it right or even trade me out of the car got run arounds and they screwed us bought a used car the next day the transmission was bad they wouldnt fix it right or even trade me out of the car got run arounds and they screwed us for 1200.00 we cant even trade it off cause they put us so upside down we cant get it fixed and they dont do a all points inspection on these used cars they just sell junk i would of done better to have gone to a buy here pay here lot i probably would have gotten a better car More

Very Good Experience We had a very good experience at this dealership. Thank you so much for the great service on our van and we really love the new van. Couldn't have a We had a very good experience at this dealership. Thank you so much for the great service on our van and we really love the new van. Couldn't have asked for more. Thanks Mack and Zac. More

Rip Off Honda service dept has been telling me for over a year my transmission is leaking, although I have not seen this, nor has it been pointed out by anoth Honda service dept has been telling me for over a year my transmission is leaking, although I have not seen this, nor has it been pointed out by another garage I frequent (and trust me, as bloodthirsty as they are, they would tell me). So I go in for an oil change, resigning myself to the fact they would try to sell me something else. Much to my surprise, it was not even mentioned about the tranny this time, but now it is an oil leak on the motor (the "leak" they showed me looked like fresh oil, but no blackened, crusty oil) and the front end fixing to fall out any moment. They did not show me what was wrong with the front end. I am going to find someplace else for oil changes. I might be a woman, but I do know a little, and not going to get screwed out of hundreds of dollars. More

new service rep? our service rep seemed very confused. Half the work we wanted done (regular maintenance-oil change, differential flush), ended up not getting done aft our service rep seemed very confused. Half the work we wanted done (regular maintenance-oil change, differential flush), ended up not getting done after waiting 6 hours for a 1 hour brake rotor replacement. Brakes squealed as pads were not changed as per rep's recommendation. Have used this dealer for service before and been quite happy, this time around not so much (new management maybe?). Will not return. More

The Cookeville Honda Dealer installed in June 2012 an air-conditioner compressor, which exploded in fragments 3 months later. These broke all my belts, including the timing belt-yes, it did, penetrating air-conditioner compressor, which exploded in fragments 3 months later. These broke all my belts, including the timing belt-yes, it did, penetrating the casing first. Of course I did not know or even imaging that at the time. Knowing nothing about cars, (I'm a single female, over 70 years old, a nurse) when the noise started I thought it was something for my regular mechanic, to fix. I had been going to that mechanic for years. He's the one who found the fragments and told me all the belts were broken. He fixed the belts right away and gave me the fragments to show Honda. Her also gave me a written statement of his findings. Honda Dealer was not impressed, refused to believe the fragments could have broken the timing belt and refused to pay for the repairs that had been done. All it paid for was for some of the broken belts, not all; nothing for labor. It did not pay for even a third of my damages. Very uncompromising, scornful, downright humiliating attitude towards a non-rich customer. I would not recommend this dealer, because of its scornful and humiliating attitude. I still have the fragments to show to whoever, plus the statement of my mechanic. Cecile Muller More