Cookeville Honda

Rip Off Honda service dept has been telling me for over a year my transmission is leaking, although I have not seen this, nor has it been pointed out by anoth Honda service dept has been telling me for over a year my transmission is leaking, although I have not seen this, nor has it been pointed out by another garage I frequent (and trust me, as bloodthirsty as they are, they would tell me). So I go in for an oil change, resigning myself to the fact they would try to sell me something else. Much to my surprise, it was not even mentioned about the tranny this time, but now it is an oil leak on the motor (the "leak" they showed me looked like fresh oil, but no blackened, crusty oil) and the front end fixing to fall out any moment. They did not show me what was wrong with the front end. I am going to find someplace else for oil changes. I might be a woman, but I do know a little, and not going to get screwed out of hundreds of dollars. More

new service rep? our service rep seemed very confused. Half the work we wanted done (regular maintenance-oil change, differential flush), ended up not getting done aft our service rep seemed very confused. Half the work we wanted done (regular maintenance-oil change, differential flush), ended up not getting done after waiting 6 hours for a 1 hour brake rotor replacement. Brakes squealed as pads were not changed as per rep's recommendation. Have used this dealer for service before and been quite happy, this time around not so much (new management maybe?). Will not return. More

Worst Car Sales Experience of My Life I bought my daughter a car there in July 2014. It was the worst sales experience I have ever had. They were crooks plain and simple. We went to the fi I bought my daughter a car there in July 2014. It was the worst sales experience I have ever had. They were crooks plain and simple. We went to the finance office to complete the sale and they tacked on over $500 on the price because of work they did and they wanted us to pay for. That is suppose to be included in the price they list it at. The finance guy, Jacob, even had the nerve to tell us that the price on the internet was the real price. It was just something they used to get people in the dealership. Is he serious?! He treated us like we were stupid. We walked out. Just as we were getting into the car, they came running out and said they would "give" us the car for the internet price. If it wasn't for my daughter, I would have told them where they could stick there car. But we bought it anyway. The nightmare doesn't end there! The salesman specifically asked us if our county had a wheel tax and we told him yes and how much ($44). My daughter got her tags in the mail this weekend and guess what? No wheel tax had been added. Now we have to go pay another $44 today. That was just another $44 they screwed us out of. I bought a car at Nissan of Cookeville in June and it was completely smooth. They even told me what my TTL would be on the phone when I called. Cookeville Honda made me sign paperwork saying I wanted to buy the car before they would even discuss numbers with me. Nissan even got the wheel tax right!! I will never deal with Cookeville Honda again! They are the worst dealership ever! More

Poor quality and over priced I saw the bad reviews online, but I decided to go anyway because I really want a red civic coupe. When I got there, the salesperson claimed the car ha I saw the bad reviews online, but I decided to go anyway because I really want a red civic coupe. When I got there, the salesperson claimed the car had been detailed, but it smelled very badly of cigarettes. Also, there was dust and dirt all in the car. The salesperson would not come down on the price even though Kelley Blue Book valued this car at a lower price than they were asking. The salesperson was nice, but you can easily find a better deal somewhere else. More

We purchased a new Honda Accord on July 19th, this is the 3rd new car purchase my wife and I have made in 44 years of marriage. I found the sales staff extremely knowledgeable and exceptionally proud of the 3rd new car purchase my wife and I have made in 44 years of marriage. I found the sales staff extremely knowledgeable and exceptionally proud of their product. Jonathan, the assistant salesman was very professional and courteous. It was such a pleasure to speak with this young man (40 years my junior), he was not pushy, just very easy to talk to when considering our age difference. He answered all of our questions, reacted promptly to our requests and concerns and followed-up on issues we had, to ensure our complete satisfaction. Mack Phann, the Sales Manager is most probably the most professional individual I have ever met (which includes my 23 year stint in the Marine Corps). His motivation and enthusiasm to make our new car purchase an enjoyable and memorable one speaks well of him and Cookeville Honda overall. Did I possibly overpay on our new vehicle - probably, after all, you're not going to beat a career salesman at his own game, but the overall experience was worth it. There were issues with the vehicle that should have been detected and corrected prior to our taking delivery but they were subsequently corrected. I hope any follow-up issues will be handled in the same fashion. My wife and I would, without hesitation recommend this dealership to anyone looking to purchase a new vehicle. More

The Cookeville Honda Dealer installed in June 2012 an air-conditioner compressor, which exploded in fragments 3 months later. These broke all my belts, including the timing belt-yes, it did, penetrating air-conditioner compressor, which exploded in fragments 3 months later. These broke all my belts, including the timing belt-yes, it did, penetrating the casing first. Of course I did not know or even imaging that at the time. Knowing nothing about cars, (I'm a single female, over 70 years old, a nurse) when the noise started I thought it was something for my regular mechanic, to fix. I had been going to that mechanic for years. He's the one who found the fragments and told me all the belts were broken. He fixed the belts right away and gave me the fragments to show Honda. Her also gave me a written statement of his findings. Honda Dealer was not impressed, refused to believe the fragments could have broken the timing belt and refused to pay for the repairs that had been done. All it paid for was for some of the broken belts, not all; nothing for labor. It did not pay for even a third of my damages. Very uncompromising, scornful, downright humiliating attitude towards a non-rich customer. I would not recommend this dealer, because of its scornful and humiliating attitude. I still have the fragments to show to whoever, plus the statement of my mechanic. Cecile Muller More

Sales department needs new manager. They raised the price after the purchase price was met. Once the original purchase price was met, the manager wanted more. I made 3 additional offers totaling $600 but was after the purchase price was met. Once the original purchase price was met, the manager wanted more. I made 3 additional offers totaling $600 but was told the manager needed more. This dealership was by far the worst. I've brought at least 20 new cars in 45 years and Cookeville Honda will fleece you if they get the chance. Purchase your next car anywhere but there..... More