Cookeville Honda

Horrible I wouldn't recommend Cookeville Honda to anyone! My mother and I got a 2007 Toyota Camry. We traded in a SUV and 300 dollars cash. We got a xxxxty d I wouldn't recommend Cookeville Honda to anyone! My mother and I got a 2007 Toyota Camry. We traded in a SUV and 300 dollars cash. We got a xxxxty deal on our car! More

Unhappy with oil change service Seems as thou i live in sparta having a simple oil change is convenient going to our local walmart. Till i got a coupon for a oil change for $19.99. @ Seems as thou i live in sparta having a simple oil change is convenient going to our local walmart. Till i got a coupon for a oil change for $19.99. @ The dealers and i was working in one of my locations in cookeville i thought wow what a deal. So i called an made a appointment when i pulled up my car was first in line by the bay window handed them the coupon and they sent me to the waiting area 2 1/2 hours later i go to the counter to see what the hold up is the lady at the desk was a complete xxx to me i asked a question her response was thats not my job and called someone and Within a few min's here comes the service manager, asks me follow him i did He explains there will be no cost , why is because never should a oil change take this long thanked him and left, Then after the first week 1/2 my oil life tells me im down from 100% to 90 % and now its at 80 % and its only been as of yesterday 900 miles which Back to where it has always been changed at walmart in sparta The little sticker in the window clearly tells you what oil to put in it and i only use (castrol oil) in my Honda accord why because i can go 1,000 miles with it befor the oil life goes from 100% to 90% and this is why I DO NOT use Pennzoil its JUNK and burns much faster then its competitors and the sticker in my window said (Castrol) clearly they noticed since it was removed by them and replaced with theres with oil brand wieght numbers ive never seen on my sticker So now im wondering during all this WHY my car is super sluggish? The folks at cookeville Honda made a mistake and the free oil change, Well guess what not free now my only choice is to remove there mistake they forgot to tell me about and YES oil matters folks So there went ME and Hubs trading our Honda Accord for a newer one if yall cant do a simple follow the directions in the window sticker what makes you think i want to buy a car from you now ? Dont worry thou Honda Cookeville my Buddys at walmart in Sparta will fix your mistake NEVER again a very unhappy Customer... More

Very Good Experience We had a very good experience at this dealership. Thank you so much for the great service on our van and we really love the new van. Couldn't have a We had a very good experience at this dealership. Thank you so much for the great service on our van and we really love the new van. Couldn't have asked for more. Thanks Mack and Zac. More

Stands behind sale Cookeville Honda provides excellent service at the sale and afterwards. I would recommend them to anyone looking for a new or used car...they will tak Cookeville Honda provides excellent service at the sale and afterwards. I would recommend them to anyone looking for a new or used car...they will take care of you! More

horrible Went with my dad who saw a Ford explorer sport trac he liked. Test drove it once and he told them something was wrong with the front, they assured him Went with my dad who saw a Ford explorer sport trac he liked. Test drove it once and he told them something was wrong with the front, they assured him it had been inspected but agreed to look into it. It had never been inspected the two from hubs and wheel bearings had to be replaced. 2nd test drive we got back to the lot and it smelled of antifreeze, popped the hood and the thermostat housing was busted and leaking. They replaced thermostat and housing. My dad bought after ALL this work, Two days after he picked it up it was squealing something awful and smelled of antifreeze again. He went up there went off because they tried saying everything checked out, manager ended up putting it in maintenance. The radiator was cracked and the serpentine belt was fixing to snap. Long story short they sell xxxx for used vehicles and after my dad went to Nissan to get out from the truck Nissan had to do work on the transmission. These guys are crooks and I was told very bluntly that I was stupid because I questioned a price on a used vehicle. Advice use truecar.com and search what you want before going there, it's very possible somebody has a better car for a better price More

Rip Off Honda service dept has been telling me for over a year my transmission is leaking, although I have not seen this, nor has it been pointed out by anoth Honda service dept has been telling me for over a year my transmission is leaking, although I have not seen this, nor has it been pointed out by another garage I frequent (and trust me, as bloodthirsty as they are, they would tell me). So I go in for an oil change, resigning myself to the fact they would try to sell me something else. Much to my surprise, it was not even mentioned about the tranny this time, but now it is an oil leak on the motor (the "leak" they showed me looked like fresh oil, but no blackened, crusty oil) and the front end fixing to fall out any moment. They did not show me what was wrong with the front end. I am going to find someplace else for oil changes. I might be a woman, but I do know a little, and not going to get screwed out of hundreds of dollars. More

new service rep? our service rep seemed very confused. Half the work we wanted done (regular maintenance-oil change, differential flush), ended up not getting done aft our service rep seemed very confused. Half the work we wanted done (regular maintenance-oil change, differential flush), ended up not getting done after waiting 6 hours for a 1 hour brake rotor replacement. Brakes squealed as pads were not changed as per rep's recommendation. Have used this dealer for service before and been quite happy, this time around not so much (new management maybe?). Will not return. More

Worst Car Sales Experience of My Life I bought my daughter a car there in July 2014. It was the worst sales experience I have ever had. They were crooks plain and simple. We went to the fi I bought my daughter a car there in July 2014. It was the worst sales experience I have ever had. They were crooks plain and simple. We went to the finance office to complete the sale and they tacked on over $500 on the price because of work they did and they wanted us to pay for. That is suppose to be included in the price they list it at. The finance guy, Jacob, even had the nerve to tell us that the price on the internet was the real price. It was just something they used to get people in the dealership. Is he serious?! He treated us like we were stupid. We walked out. Just as we were getting into the car, they came running out and said they would "give" us the car for the internet price. If it wasn't for my daughter, I would have told them where they could stick there car. But we bought it anyway. The nightmare doesn't end there! The salesman specifically asked us if our county had a wheel tax and we told him yes and how much ($44). My daughter got her tags in the mail this weekend and guess what? No wheel tax had been added. Now we have to go pay another $44 today. That was just another $44 they screwed us out of. I bought a car at Nissan of Cookeville in June and it was completely smooth. They even told me what my TTL would be on the phone when I called. Cookeville Honda made me sign paperwork saying I wanted to buy the car before they would even discuss numbers with me. Nissan even got the wheel tax right!! I will never deal with Cookeville Honda again! They are the worst dealership ever! More

Poor quality and over priced I saw the bad reviews online, but I decided to go anyway because I really want a red civic coupe. When I got there, the salesperson claimed the car ha I saw the bad reviews online, but I decided to go anyway because I really want a red civic coupe. When I got there, the salesperson claimed the car had been detailed, but it smelled very badly of cigarettes. Also, there was dust and dirt all in the car. The salesperson would not come down on the price even though Kelley Blue Book valued this car at a lower price than they were asking. The salesperson was nice, but you can easily find a better deal somewhere else. More

We purchased a new Honda Accord on July 19th, this is the 3rd new car purchase my wife and I have made in 44 years of marriage. I found the sales staff extremely knowledgeable and exceptionally proud of the 3rd new car purchase my wife and I have made in 44 years of marriage. I found the sales staff extremely knowledgeable and exceptionally proud of their product. Jonathan, the assistant salesman was very professional and courteous. It was such a pleasure to speak with this young man (40 years my junior), he was not pushy, just very easy to talk to when considering our age difference. He answered all of our questions, reacted promptly to our requests and concerns and followed-up on issues we had, to ensure our complete satisfaction. Mack Phann, the Sales Manager is most probably the most professional individual I have ever met (which includes my 23 year stint in the Marine Corps). His motivation and enthusiasm to make our new car purchase an enjoyable and memorable one speaks well of him and Cookeville Honda overall. Did I possibly overpay on our new vehicle - probably, after all, you're not going to beat a career salesman at his own game, but the overall experience was worth it. There were issues with the vehicle that should have been detected and corrected prior to our taking delivery but they were subsequently corrected. I hope any follow-up issues will be handled in the same fashion. My wife and I would, without hesitation recommend this dealership to anyone looking to purchase a new vehicle. More