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Cook Motor Company

Ladson, SC

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rated
83 Reviews

9933 U.S. 78

Ladson, SC

29456

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83 Reviews of Cook Motor Company

January 21, 2016

Unrivaled Service I had a Chevy Silverado and totaled it. The insurance company, as you know, is not generous. I needed to take out a small loan and stay in a payment t More

by RideChevy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Wil
May 20, 2016 -

Cook Motor Company responded

Thank you for your kind review and your truck purchase. It is our goal to have complete satisfaction for our customers in the dreaded vehicle buying experience. We are glad to be able to accommodate the needs of so many and really do appreciate the great reviews as it simply means that we are doing our job over and above expectations!!! THANK YOU for taking the time to share your positive experience with the world!!

January 20, 2016

Wonderful experience. Friendly & professional. Im a returning customer. Both experience was wonderful and i highly recommend there business. Mr Bill worked at his best to make sure that i was satis More

by yukon07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mrs. Jenine, Bill Woods
Jan 21, 2016 -

Cook Motor Company responded

Thank you for your purchase and very much for your caring words as we strive for perfection in our customer service and retention. Thank you for your loyalty to our business and will keep in our efforts to make sure each and every customer is happy during and after their car shopping process.

October 29, 2015

Dodge Dart this car place awesome I have been looking every where for a vehicle and cooks was place for me they understand my situation they didn't give up me also they help me get int More

by Dodge2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
May 20, 2016 -

Cook Motor Company responded

Thank you for positive feedback as we strive for great customer service. It is only because of customers kind words that encourages us to do the best job we can. We are excited to hear that we could fulfill your needs in your shopping experience!!!

August 31, 2015

My new ride Mazda CX 7i Sport I was in the market for a new car and wasn't sure which car I wanted when I pulled on the lot. This lot had so many cars to chose from and the salesm More

by MazdaPrincess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Cook
May 20, 2016 -

Cook Motor Company responded

Thank you for your loyalty as we strive for return & repeat business to grow and strive for excellence. It is because of your loyalty that we have had great success with customer service. We really do appreciate you taking your time and expressing your positive experience with us. THANK YOU!!!!!

July 16, 2015

****BAD SITUATION TURNED OUT GOOD**** YOLANDA responded to this review May 14, 2015 ******BAD SITUATION TURNED OUT GOOD****** Okay! So after the encounter with my salesman and More

by YOLANDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Woods
May 20, 2016 -

Cook Motor Company responded

Yolanda, We strive for 100% customer satisfaction and are glad to hear that we could make the misunderstanding turn out on a positive experience and a good one for you. Please feel free to reach out to us for anything in the future. Thank you!!!

May 13, 2015

FULL OF CRAP DEALERS VERY BAD OUTCOME WHEN I HAD ISSUES WITH MY VEHICLE. I HAD THE VEHICLE A LITTLE OVER A MONTH. I WAS LIED TO BY SALESMAN BRENT THAT HE WOULD BE ABLE TO More

by YOLANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRENT
Jul 13, 2015 -

Cook Motor Company responded

Thank you for inquiry into the situation of the repairs on your current purchase from us. I do appreciate your business and would like to apologize that you experiencing a power window issue on the vehicle, and if you feel that we have not met your expectations in this matter. I also want to apologize if you were mislead in any way by one of our employees, and can assure you that the matter has been taken up with the involved parties. I can only hope that you will give us the opportunity to repair the situation to make you feel more satisfied with your vehicle and the treatment we have given. Unfortunately our insurance policy does not allow us to loan vehicles for service repairs. If you could reach out to Mr. Bill Woods, he will work with your schedule and get the proper repairs performed on your vehicle. Please contact him @ 843-851-1500. Thank you, Jarrett Cook General Manager

May 20, 2016 -

Cook Motor Company responded

Yolanda, We do sincerely apologize for any inconvenience we may caused you while having service work preformed on your vehicle. We do strive for 100% satisfaction in customer service, and I will address the issue of an employee misleading you. Thank you for your feedback and I hope we can make this situation into a good experience for you.

April 28, 2015

awesome customer service I just bought a beautiful black Cadillac ATS with all leather interior. This car is clean inside and out. The staff was friendly and courteous. No, More

by mynewwhip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Cook
May 20, 2016 -

Cook Motor Company responded

Thank you for your kind words and writing a positive review. We are thrilled that we are able to go above and beyond your expectations in your buying experience. We work very hard to make sure that we satisfy the needs of every customer. Thanks for the strong recommendation!!!

March 08, 2015

Fast, friendly and honest! I know right, HONEST! We told him exactly what we liked and didn't like, what kind of gas mileage we were looking for, and he was honest about why we shouldn't get this or More

by Rae&Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2017 -

Cook Motor Company responded

Rae & Joe, Thank you for your 5-Star review and your kind words! Thank you for your business, and it makes our job a pleasure serving customers like you!! Please feel free to contact us for any anything auto!!! Jarrett Cook

December 17, 2014

A truly a great place to buy a car. My son and I had been to several dealerships in the area and felt that we were not being taken serious about buying a car. Mostly we were asked a lot More

by Jesgarnavy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2017 -

Cook Motor Company responded

Thank you for business, 5-Star rating and your very kind words. I will definitely pass the good word along to Mike and he will be proud to have made a friend! We will be looking forward to serving you in the future and are here for anything Auto!!! Jarrett Cook

November 13, 2014

The Best service The best and friendly service. Wes Jordan was absolutely phenomenon! I would recommend anyone to purchase through them. You will not be disappointed More

by Crist Booze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2017 -

Cook Motor Company responded

Thank you for your 5-Star review and definitely for your business. We look forward to seeing you soon for your next vehicle and we will again exceed your expectations with great customer service, before, during, and after the sale!!! Jarrett Cook

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