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Cook County Ford Inc - Service Center

Adel, GA

4.8
146 Reviews

146 Reviews of Cook County Ford Inc - Service Center

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August 12, 2022

Kind and professional employees, nice waiting area, very knowledgeable and helpful mechanics. It was a very pleasurable experience I wouldnt use any other dealership for buying or servicing a ford vehicle. More

by Alex Turner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Cook County Ford Inc responded

We appreciate you for telling everyone about your experience with us, Alex! We are here for you so let us know when you need a hand again! -Kyle H., General Sales Manager

August 11, 2022

Quick efficient service thank you thank you and thank you again and again and thank you More

by Tweetybirdj37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Cook County Ford Inc responded

Thank you very much! We appreciate you for sharing your experience with us and look forward to helping you again soon! -Kyle H., General Sales Manager

August 05, 2022

Cook County Ford got the Job done on my 2017 Ford Focus and they had my Car ready in 3 hours or less. Thanks Guys More

by DARLENEWALKER556
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Cook County Ford Inc responded

Thank you for your business, Darlene! We respect our customer's time and love it when we hear from you about how short your stay was with us! Please come back again soon! -Kyle H., General Sales Manager

July 14, 2022

Everyone at Cook county Ford is amazing. We have had one of the easiest transactions ever. We look forward to continuing our relationship with these guys. More

by kbsoutherngirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Cook County Ford Inc responded

Thanks for sharing with us! We are also looking forward to doing business with you for many years to come too! -Kyle H., General Sales Manager

July 09, 2022

I had several things done which took some time. When I reached out, they were always very nice and professional. I had shopped around before selecting Cook County Ford and they were by far the most More

by SCOTT.BROWNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Cook County Ford Inc responded

Thank you for giving us the opportunity to earn your business, Scott! We are proud to be your dealer and look forward to helping you again soon! -Kyle H., General Sales Manager

July 07, 2022

This dealership was very disappointing, because our car was in the shop for 8 months due to a recall part, and they didn't offer us a loaner to drive. The experience was horrible because my daughter was w More

by PMTILLMAN
Customer Service
Recommend Dealer
No
Employees Worked With
Trevor Hand
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Cook County Ford Inc responded

We are sorry to hear of your displeasure with your recent visit. We sympathize with you about the long delay but even Ford Motor Company would not provide a loaner vehicle for 8 months. We are in business to help our customers but like most businesses, we do actually charge for services rendered even with the current circumstances where parts to remedy recalls are not available. Again, I apologize for your disappointment and hope you got the satisfaction you sought by leaving this review. -Kyle H., General Sales Manager

Jul 07, 2022 -

PMTILLMAN responded

I wasn't seeking any satisfaction from placing this review. I was only expressing my feelings on the long delay. I wasn't expecting Cook County Ford to provide a loaner vehicle for 8 months, but however I expected them to offer some service that would have helped us. I also understand that the delay was out of the company control. Didn't realize this review would be public, so you can remove it.

June 27, 2022

Friendly bunch of people Wes in the service department has always been the best with great service More

by SOUTHERJD
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kendrick
Jul 07, 2022 -

Cook County Ford Inc responded

Thank you for saying that, JD! We appreciate your business and look forward to seeing you again soon! -Kyle H., General Sales Manager

June 17, 2022

All around good experience good people all went as expected no unwanted surprises and a nice waiting area to sit in while work was being done More

by robertmcdonald22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Cook County Ford Inc responded

Thank you for sharing with us, Robert! We appreciate your business and look forward to helping you again soon! -Kyle H., General Sales Manager

June 17, 2022

Excellent service department. Always friendly and timely. Great customer service. Chuck and Wes are alway willing to go above the call of duty. More

by CARTER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Keigans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Southerland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Cook County Ford Inc responded

We appreciate the excellent review and look forward to helping you for many years to come! Please let us know when you need us again! -Kyle H., General Sales Manager

June 16, 2022

Buy all my vehicles there. Friendly people and service is great. That’s all folks!! More

by judygriffis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Huckaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Keigans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Cook County Ford Inc responded

Thank you for your loyalty and friendship, Mrs. Judy! We appreciate the review and look forward to helping you again soon! -Kyle H., General Sales Manager

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