Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
145 Reviews of Cook County Ford Inc - Service Center
Sort by
July 07, 2023
Do not give this dealer any of your business. My boyfriend gave a bad review for recall work on our 2015 Fusion, where they list a part on our doir and in retaliation, they canceled a part that w My boyfriend gave a bad review for recall work on our 2015 Fusion, where they list a part on our doir and in retaliation, they canceled a part that was on order for my Taurus for warranty work. This warranty is now expired, and I am screwed to get it fixed. They do not care about their paying service customers. All they want is you to kiss their xxx when you buy a vehicle. This dealership has gone down hill since the son took over management. This was such a childish thing to do just because Ford Corp came down on the them about the review. I didn't do tge review, my boyfriend did. My Taurus is in my name only. This is hiw unprofessional they are. My boyfriend received an email from the GM that was addressed to me and said we were not welcome on their lot anymore. We were told by Wes that my camera part was canceled because of the review my boyfriend did. Again, I did not do it, and my Taurus is in my name only. Don't waste your time or money at this dealership. We were loyal customers for 10 years and you see how they treated us. More
by catgirlskid
Employees Worked With
June 30, 2023
I've bought at least 5 cars from this dealership and I have never been disappointed. There service department is very dependable and even if it does cost me a little more I trust them to service my vehicl have never been disappointed. There service department is very dependable and even if it does cost me a little more I trust them to service my vehicles more than anyone else. More
by biedermann218
Verified CustomerJune 13, 2023
Best Service Ever! !! I have been a loyal customer for over 30 years and Cook County Ford never disappoints!! This dealership has the best service center!!! !! I have been a loyal customer for over 30 years and Cook County Ford never disappoints!! This dealership has the best service center!!! More
by 10cann
June 12, 2023
They got me in and out very quick, and did a great job on my service ! Great Service, Great Attitude, Great People, Great Experience. my service ! Great Service, Great Attitude, Great People, Great Experience. More
by RCONNELL
May 31, 2023
Worked around my schedule and performed what services I needed in a timely manner. Greatly appreciated. needed in a timely manner. Greatly appreciated. More
by MIKEL
May 14, 2023
Oil change was quick thanks guys for your hard work. Waiting room was nice and peaceful Waiting room was nice and peaceful More
by jmcmillan524
Employees Worked With
April 27, 2023
The Service is next to none. Not only are they excellent service people they have become friends and acquaintances. These people go out of their way to help me with purchases and Not only are they excellent service people they have become friends and acquaintances. These people go out of their way to help me with purchases and service. Best all around Dealership experience ever... More
by KENNETT.BRAD
March 10, 2023
They’ve always treated us fairly. Today was great - finished the last couple additions from new truck purchase! Looks so Beautiful! Today was great - finished the last couple additions from new truck purchase! Looks so Beautiful! More
by PJSGADOGS21
March 10, 2023
Only reason for 4 stars is you don’t offer military discount. Over all good experience. discount. Over all good experience. More
by lifechange8792
February 11, 2023
The staff is courteous and knowledgeable. The service department is excellent and provides exceptional service. The service department is excellent and provides exceptional service. More
by tstamsch
Employees Worked With
Other Employees :
Randy Kendrick
