Conyers Nissan - Service Center

Brought my 06 g35 in for an oil change and found out I needed a little bit of work to be done on my car. Paul S. the service director not only explained to me what was wrong with my car by had me in a ren needed a little bit of work to be done on my car. Paul S. the service director not only explained to me what was wrong with my car by had me in a rental and had the parts and labor done that same day. Spoke with Ricky Harbel in parts and he managed to get me a set of new floor mats later that same day. The service and part department where excellent greeted me with a smile and made sure I left one happy customer. Thank you guys so much. my g35 runs like its was new. More

GOT VEHICLE ON JUNE 27,2013 AND HAD PROBLEMS WITH LIGHTS THE FIRST WEEK. VERY POOR CUSTOMER SERVICE IN THE SERVICE DEPARTMENT WITH THE SERVICE MANAGER? WORK NOT DONE PROPERLY DUE TO THE SERVICE MANAGER THE FIRST WEEK. VERY POOR CUSTOMER SERVICE IN THE SERVICE DEPARTMENT WITH THE SERVICE MANAGER? WORK NOT DONE PROPERLY DUE TO THE SERVICE MANAGER NOT REQUEST THAT IT BE LOOKED OVER COMPLETELY.... VERY IMPATIENT KNOWING IT IS THERE ERROR?? YOU WILL JUST GET A "SORRY" DONT GO THERE!!!!! GOT TO GWINNETT PLACE NISSAN....STANDARDS MUCH BETTER.... More

I bought my car from them in 2011 and about a month after I bought my car from them in 2011 and about a month after the day I drove off the lot someone calls my phone once a week to get me to trade my car I bought my car from them in 2011 and about a month after the day I drove off the lot someone calls my phone once a week to get me to trade my car in. I have told them to stop calling me and I even had to block the number so it would go straight to my voicemail. When it was time for my maintenance I would call to make appointments and they would lie about the times they would be closing and once I pointed out that I was reading the times online whoever answered would say o ok when do you want to come, and this has happened more than once. I moved to griffin for two years and had been going to the Nissan dealership there and the service was always great and never bothersome. I ave moved back to conyers and just tried to make a oil change appointment. I called to hopefully make an appointment for 5pm or later because they close at 6pm, however i was told they stop taking appointments at 4:30 and the workers leave at 5pm now how is this possible if you close at 6, but since I see nothing has changed i will just take my business elsewhere instead of arguing with them over this. More

H O R R I B L E Customer service in service department. H O R R I B L E Customer service in service department. I'm at that dealership Every week because of their miscommunicaton, Staff is extremely RUDE. H O R R I B L E Customer service in service department. I'm at that dealership Every week because of their miscommunicaton, Staff is extremely RUDE. Mechanics left oil stains inside my car on the side panel . Very dirty and sloppy work. . If u have expensive car Or at least care for ur car I wouldn't take it to Conyers Nissan. NO WAY!!!!!!! Trust me before it's too late. All they are going to tell you later is "sorry". More

My wife and I both drive Nissans and bring them here for service and repairs. The entire staff is very courteous and professional. I never feel like we are being taken advantage of when we leave our cars he service and repairs. The entire staff is very courteous and professional. I never feel like we are being taken advantage of when we leave our cars here. More

Conyers Nissan is the worst of Dealerships I dealt with...4yrs ago I purchased a Pre-Owned (2003 Altima) less than a year the Engine went, I return the Car or Lemon, and was told their is nothing they with...4yrs ago I purchased a Pre-Owned (2003 Altima) less than a year the Engine went, I return the Car or Lemon, and was told their is nothing they can do about it. I spent in the ball park of $4500 to replace the engine, Did I mentioned the worst Dealership from Sales to Service. Lets fast forward, last week I went into the dealership to Tune up the car, Parts cost $700.00 Labor $800.00, Ok so I went ahead and had the job done, Today less than a week later My wife and Kids in the car, car shut off in the Middle of the highway, behind her an Eighteen wheeler, Thank God the driver was able to swerve away... This Dealership Is not concerned with the Safety for their clients, by selling these LEMONS, because that's what they sold me & I will tell you, if you Value the safety of your Family do not purchase Vehicles here its not safe More

I had my car in the services department about 3 months ago for a recall. My husband and I dropped the car off at 9:00 that morning. We were told that the car would be ready by noon. We arrived back aro ago for a recall. My husband and I dropped the car off at 9:00 that morning. We were told that the car would be ready by noon. We arrived back around 3:00 p.m. to pick the car up and no one could find the car. We stood in the service area at least an hour and half waiting for them to locate the car. The service man that wrote the ticket up had gone to lunch and they swore to me that no one else could check us out. A young lady in the service department got in the van and rode around the parking lot trying to find my car and never found it. She then proceeded to call the service guy on the phone while he was still at lunch. After me complaining, they finally found my car. We were not offered anything for our wasted time (no coupon for a free or discounted oil change or anything). They just acted like this was the way they do business everyday. #2 complaint - I had my car towed to the dealership yesterday around 11:30 a.m. First of all I called the service department, told them what my problem was and informed them that the wrecker would be bringing the car. The service guy got all the information from me (VIN number, name, etc.) He promised to call me when they found out what was wrong with it. I left my home phone number but realized that we would be away from home and called back and gave my husband's cell number as a contact number. At 3:00 p.m. my husband got a call from them saying that they could not find my car and the wrecker had not dropped it off there. I know that this could not have been true because someone had to sign for it. My husband got 5 calls from different people at the service department regarding my car. The last call came at about 3:15 saying that they had found it, ran a diagnostic, and I needed 4 spark plugs at a cost of $250. Needless to say, they also came up with another $3000 worth of work that needed to be done. My husband bought plugs, paid for the diagnostic and refused to have the other work done. I will never take my car back there for any service whatsoever. They are a rip off. More

My wife took her new Maxima in for the routine 30,000 mile service. I called to check on the vehicle and found that the service department had the cost up to $800. Apparently they routinely add a bunch mile service. I called to check on the vehicle and found that the service department had the cost up to $800. Apparently they routinely add a bunch of "dealer recommended" items to the factory maintenance schedule; about $400 worth. We were not asked if we wanted these added to the factory-recommended maintenance schedule. They were just added. These items are not on the factory maintenance schedule and appear to add a great deal to the A.D.P.M. (Additional Dealer Profit Margin). The next closest Nissan Dealer charges a flat rate of $395.00 for the factory service. I would not use them for any maintenance if at all possible. Their approach is unethical at best and dishonest at worst. How many people a day do they do this to and how many people fall for it and pay hundreds extra for unneeded service? Better to use a dealer who gives you a flat-rate for the service, does the required service without padding and has an ethical approach to customers. More