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248 Reviews of Conyers Nissan - Service Center
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November 14, 2018
Horrible customer service!!! the service center had my car an entire month!!! Yes, an entire month!!! Updates on the progress of repair was to say the least few and far between. the service center had my car an entire month!!! Yes, an entire month!!! Updates on the progress of repair was to say the least few and far between. Phone calls were haphazardly returned, service manager was never available, left voicemail messages (only a couple were returned and not to the person leaving the message). Pricing was outrageous. Service Manger lied in front of his manager trying to minimize my disgust. I had a rental car and as I had to wait for repair and listen to excuses as to why my car was not ready when promised...tech is out sick, manager is not in...First they couldn't figure out what was wrong. Car had a rough idle at a stop while in drive. Code for miss fire...Wanted to change a coil that had already been replaced, checked spark plugs and wires then deducted that the fuel injection system needed to be replaced only to say I needed the engine to be replaced. The car ran normal while driving it just not at stops while in drive. You go from spark plugs to an engine replacement? Anyway, my car was promised 4 times before I got it and each time the service manager barely bothered to call with an update. Told me my car would be $4500..then it was going to be $5000 with a discount and the rental was included only to get there and the total was $5300 with a $300 discount and 4 days off of the rental! 4 days...I had the car a month with 4 broken promise dates...After talking to the Tony's manager Mark...he gave me 9 days off the rental. Am I supposed to be impressed? Not!!! Should have comp'd the entire car rental as promised and discounted the service by at the very least 50%. Now the tire sensor light is on, there are no caps on my tire stems (Where did they go?) I don't and will not ever go there again nor recommend anyone. I now have to get the sensor and tire caps done somewhere else. No one should shop there nor get their car serviced there...A rip off and poor customer service to boot. Tony even asked what was so bad about the service??? If I could rate the experience Negative stars...I would! Can someone tell me the owners name? I am going to look it up and share my experience...maybe just maybe he will care that customer service is non-existing within his dealership! Lots more to say but tired of typing! More
by T.STALLS1
Verified CustomerEmployees Worked With
Mark...not sure of last name, but said he was Tony's manager...Not the Mark shown above, Tony Jones
November 14, 2018
Excellent Great customer service, friendlyness and always explain to e exactly what’s going on with my car. Aaron is awesome and I highly recommend him. Great customer service, friendlyness and always explain to e exactly what’s going on with my car. Aaron is awesome and I highly recommend him. More
by GDMATT53
Employees Worked With
Aaron Dawson
November 14, 2018
great service and staff It's nice to come upon a staff of friendly people that makes sure you're comfortable and take care of it's customers. Thanks for all your help and sup It's nice to come upon a staff of friendly people that makes sure you're comfortable and take care of it's customers. Thanks for all your help and support More
by boogalou06
Employees Worked With
Ryan Bassett, Vince Resko
November 13, 2018
Scheduled appointment took longer than expected (2 hours) My appointment was for 830am and it took longer than I expected, however they did a great job with changing my oil and rotating my tires (which should My appointment was for 830am and it took longer than I expected, however they did a great job with changing my oil and rotating my tires (which should be practically free with the oil change, Overall I'll probably get my oil changed locally in the future! More
by KEITH.HENDERSON814
Employees Worked With
Terry Pinckney
November 13, 2018
maybe it was a bad day I have visited the service department on several occasions. Unfortunately this time it took 2.5 hours for an oil change. Customer service is always on I have visited the service department on several occasions. Unfortunately this time it took 2.5 hours for an oil change. Customer service is always on point and my service advisor Tony Jones is great. Not sure what the problem is with techs but they get a failing grade from me and manangement should look into this asap. More
by RODHARDY1
Employees Worked With
Tony Jones
November 12, 2018
Tire and air pressure light The problem I had was handled in a very professional manner. I was very satisfied .The service at this dealership is always satisfactory, I don't mind The problem I had was handled in a very professional manner. I was very satisfied .The service at this dealership is always satisfactory, I don't mind the wait. More
by DOREENYG
Employees Worked With
Martin Pullen
November 11, 2018
Oil change In and out 30 mins always friendly staff and premium snacks and drinks. If you get there early the faster you will get out on your way In and out 30 mins always friendly staff and premium snacks and drinks. If you get there early the faster you will get out on your way More
by VICTOR.WAGNON
Employees Worked With
Barnett Bass
November 11, 2018
Good job My service advisor was professional knowledgeable and kept in informed. Great job thanks so much for your great work. Look forward to the next time. My service advisor was professional knowledgeable and kept in informed. Great job thanks so much for your great work. Look forward to the next time. More
by BAHAMIAN68
Employees Worked With
Aaron Dawson
November 11, 2018
Awesome Service James, my service tech was responsive and knowledgeable. I appreciate working with people that listens and understand what they’re talking about. He r James, my service tech was responsive and knowledgeable. I appreciate working with people that listens and understand what they’re talking about. He recommended services, but didn’t force me into them like many dealerships do. More
by ABOVELIMITATION
Employees Worked With
James - Service
November 11, 2018
oil change Service was great with the oil change, but had to go back twice because maintenance reset was not updated. Would take my car back anyday Service was great with the oil change, but had to go back twice because maintenance reset was not updated. Would take my car back anyday More
by PAT.SULLIVANT
Employees Worked With
Barnett Bass
