Conyers Nissan

service team lied about part that was not broken i was in georgia visiting from ny with my wife and 2 young children. i was told by a nissan dealership in ny that my throttle body needed to be clean i was in georgia visiting from ny with my wife and 2 young children. i was told by a nissan dealership in ny that my throttle body needed to be cleaned. so my father is a retired mechanic and he tried cleaning it after i drove from ny to ga to visit him. he opened the flap and sprayed some cleaner in. my car while running after he cleaned the throttle body started reving up and down on its own. i googled what was going on and many people said that the cars computer just needed to be reset. so i brought my 2007 nissan altima to conyers nissan to have them reset it for me. a couple hours later their service department called me and said the throttle body is destroyed and would be $1500 and there was a couple thousand more in other things that needed attention. i had a bad feeling so i told them not to do anything i want my car back. so i lost over $135 just for them to look at it but they said they would deduct it from the price of the work if they were going to do it. NO THANKS. i ended up driving back to ny about 900miles with a 1 year old and a 6 year old and my wife in my car that would cruze at 60mph+ with out me even touching the gas. it was sticking bad and the weather for a couple hrs was worse. i finally made back to ny safe but stressed out as can be. i was so nervous driving my car in the condition it was in. the following day i bring my car to my local mechanic i deal with. he hooked it up to his computer and reset it and was done in under 5minutes! $50 it cost me! the part was fine like i though. i called to complain and they just kept giving me to different people playing games. if i got into a accident on my way home i would of sued the crap out of them. they did nothing to make it right and then just stopped answering my calls. CROOKS STAY AWAY UNLESS YOU HAVE MONEY TO BURN!!!!! More

Deceptive Dealer I called about a great deal they had posted on their website regarding a 2014 Frontier. They only had a stock photo of a new model, but had the great I called about a great deal they had posted on their website regarding a 2014 Frontier. They only had a stock photo of a new model, but had the great price. When I called of course the first thing I was told was "come in and let us show you the vehicle". I was willing to drive 300 miles if this was legitimate. The sales lady said she'd have an associate take photos and text them to me. Next I got a call saying that truck isn't on the lot but they have a great deal on another if I want to come in. I told them they shouldn't post deceptive photos. She stated she already told the manager to take it down. All they did was post another stock Frontier photo, different color, same price, same stock number, same everything. Just a different color. No wonder this dealer has so many poor reviews. They give Nissan a bad rap. More

BEWARE OF THIS HORRIBLE DEALERSHIP!!! STAY AWAY FROM THIS DEALERSHIP!!!First, I received several calls from this dealership asking me to come in person and talk to the salesperson "Alex" s STAY AWAY FROM THIS DEALERSHIP!!!First, I received several calls from this dealership asking me to come in person and talk to the salesperson "Alex" so I finally decided to make an appointment to come in person. I spoke with the salesperson "Alex" and he told me that he would be working late until 9pm so he made an appointment for me. I even received a follow up call confirming my appointment with "Alex". When I arrived at the dealership, I was bum rushed by the agent, Bruce Doss. I informed Bruce that I had an appointment with "Alex". That's when Bruce told me "Alex" left early and he would be helping me. I drove over 60 miles to this dealership to see "Alex" because I explained my situation and "Alex" told me he would be able to get me in a car. I was so frustrated that he was not there, that I was about to leave but the salesperson Bruce said that he would help me get a car. I waited for TWO Hours and in the end, there was no deal. This dealership is horrible and they waste people's time. The salesperson Bruce was very rude and very sarcastic so customers BEWARE OF BRUCE DOSS!!! I would never recommend this dealership to anyone! They sell your information as well to third party companies. Please take heed and don't give your business to these scam artists! Never talk to these two sales reps because they are extremely rude and unhelpful!BRUCE DOSS and DURELL HARIS. More

Buying my car was great I called in on a Saturday fully expecting the run around that you usually get from the dealerships in a dash to see who will actually buy a car. I sp I called in on a Saturday fully expecting the run around that you usually get from the dealerships in a dash to see who will actually buy a car. I spoke with Shay and told her I'm already approved, I see the car I want on your lot and I can submit my paperwork now to avoid doing all of it in the dealership and having to wait. I submitted my app online, emailed her my paperwork and told her the exact car I was looking at. In 20 minutes she called me and told me everything was done, come in with my ID and to see Antwan and he would be my sales rep. When I got to the dealership they had my car pulled up and Antwan took me on a test drive. We came back and they showed me the typical false numbers lol and I asked to see the actual bank approval. With no hesitation they showed me the approval and I asked to see the different amount of years to finance and the amounts. I actually LET them get an extra .5 percent (which totaled 600) over the bottom price I would approve on the car and I signed my deal. I left with my car and a smile without feeling like I got the short end of a stick. More

Incompetent/Lying Service Team.. These people will "Literally" Lie to you and Break your car worse than what it was before you take it to them because of the Lies that they hide behin These people will "Literally" Lie to you and Break your car worse than what it was before you take it to them because of the Lies that they hide behind as well as the UnTrained Techs that they have.. More

They do NOT have their stuff together!! I love the car I got from there but the salesman and financial guy do not have their "stuff" together!! We had to go back in MULTIPLE times bc of erro I love the car I got from there but the salesman and financial guy do not have their "stuff" together!! We had to go back in MULTIPLE times bc of errors (even weeks after purchasing) to sign and re-sign papers. Word of advise- DO NOT sign their blank forms!!!! They wrote up paperwork wrong after insisting we just sign it blank which stated we were trading IN the vehicle we purchased from them ??... Not to mention the MANY fails at returning my phone calls/messages. More

customer complaint To whom it may concern, My name is J. Gibson, I have been coming to Nissan for four to five years to have my 350z serviced and have been a loyal cu To whom it may concern, My name is J. Gibson, I have been coming to Nissan for four to five years to have my 350z serviced and have been a loyal customer since I have owned my Nissan 350z. During the month of December 2015, I brought my vehicle in on a Saturday morning because the belts had broke. I was unable to pickup my vehicle by the time the store closed on Saturday due to my schedule, I contacted my service advisor and advised that I would have to pick up my vehicle on the following Monday morning due to the Nissan store being closed on Sunday. I paid by credit card on that Saturday in full, when I arrived to pick up my vehicle on Monday morning, I noticed it was not parked in the customer pickup area and that it was parked up front where the customers park. I also noticed that my car had been hit in the rear panel. I made contact with R. Khoury personally and he advised that he would find out what happened, Mr. Khoury advised me to drive over to Caliber Collision body shop to get an estimate while we figured out what happened. He notified me by phone and said it got hit on Saturday by a customer. Mr. Khoury said he would help me the best he can, I was advised by Cailber Collision that Nissan wanted me to drop back off my car at Nissan the following day to pick up a loaner car. I contacted Mr. Khoury and he advised that I should make a police report about the incident, I made the police report with Conyers Police about the incident, I later spoke back with Mr. Khoury and he advised that it was out of his hands and that the manager said there wasn't anything they could do and that it was an insurance claim. The estimate cost was in the $600 range, my deductible is $500, I should not have to pay the deductible. I do not hold Mr. Khoury responsible and he has been nothing but nice and tried to help me. Here are several things I have a problem with, first of all I was not contacted when the accident happened, second the car was not parked in the correct spot after being serviced, my car was in possession by Nissan and Nissan should be responsible for the damages that occurred while in their possession. Conveniently the cameras were not working on the side of the building my vehicle was parked on. So what I'm gathering is that no one's vehicle is safe at Nisssan. Also I was sent a picture of the alleged vehicle plates that came back to a vehicle that Police officers can't do anything with because it's out of state plates. I find it funny that whoever took the picture had time to take the picture but not take the time to get the customers information who hit my vehicle and as well notify the service manager or the authorities. Based on how the information and incident was handled, my opinion is that one of the employees backed my car into something and didn't take the responsibility for his or her actions. I will be contacting social media and forwarding this through the proper channels to let everyone know how Nissan treats their customers. I can't believe Nissan would want to lose a customer over such a small dollar amount. More

Auto Maintenance Experience I have been taking my maxima to Conyers Nissan for seven years and have always received quality service. I have not had any problems with any service I have been taking my maxima to Conyers Nissan for seven years and have always received quality service. I have not had any problems with any service provided. Though all individuals have displayed expertise, my personal preference has been to work with Mr. Tony Jones. Tony is a very knowledgeable, competent and has always displayed first-class professionalism. More

Service Diagnosis Completely Wrong I took my 2003 350Z (the first one ever sold in GA) in to Conyers Nissan because of a buzzing sound coming from the front of the car when I applied th I took my 2003 350Z (the first one ever sold in GA) in to Conyers Nissan because of a buzzing sound coming from the front of the car when I applied the brakes. Their diagnosis was that the rear axle bearings were bad which caused the anti-lock brake system to erroneously apply the brakes (keep in mind the noise was coming from the front of the car). They wanted to charge me $1400 to replace the REAR axle bearings (I'm convinced it would not have solved the problem). I wanted a second opinion and I took my car to another shop. With one test drive the technician at that shop diagnosed the problem as a failed ABS sensor on the passenger side front tire. The sensor was replaced which solved the problem at a cost of $215 total. You expect "expert" service and this was far far below my expectation to the point that I would never trust this dealership again with my car. The service ratings for this dealership have been poor over the past six years and I will never take my car there for anything. However I do have to say the Service Mgr did listen to my complaint and at least he refunded my diagnostic fee but it bothers me that he didn't admit that his technician completely dropped the ball on this one. More

paul sucks as manager They don't know there xxx from a hole in the ground. paid for oil change and all they did add 5 quarts of oil, way over filled. But nobody knows how t They don't know there xxx from a hole in the ground. paid for oil change and all they did add 5 quarts of oil, way over filled. But nobody knows how this could happen? xx More