Conway Heaton Inc. - Service Center

Mike in parts went above and beyond to assist with my truck repair! Thank you! truck repair! Thank you! More

2003 ram tune up (hemi) only changed eight plugs not all 16 Caution and beware of a full scam dealership. Would not recommend this place for any vehicle 16 Caution and beware of a full scam dealership. Would not recommend this place for any vehicle More

My wife and I started driving on Thursday, 19 Nov 2020, to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about ten years ago is ready and its time to get custom bottles from that batch! Well, the power steering on our 2006 Lincoln Town Car started to fail three hours from our hotel. I stopped for fuel, checked the power steering fluid, and there was a significant loss. I filled it up, we made it to Bardstown, but the power steering was growling and barely working. On the way to our hotel we saw the Conway Heaton Ford dealership just 1/2 mile down the road! What luck! We brought the car there at 0800, explained the situation, and they IMMEDIATELY started working on it. They trobleshot the problem, went to get the parts, and had it fixed by 0930!! We made it to Makers Mark on time, and then hit the road to Maryland on schedule. Carl Childers was the great guy who helped us, and whoever the mechanic was, God Bless him too. I spent 33 years as active duty Air Force and I've been all over this nation in almost every state. In the hundreds of thousands of miles traveled we had the opportunity to use dozens of dealerships, and other mechanics, over the years. Today may be the best service department performance I've ever experienced. No exaggeration. Your service team changed our day from what could have been a disaster, to a blessing. Thanks! Sincerely, Steve Cahanin, Col, USAF (Ret) More

body shop fraud Was lied to by Jeff in body shop. tried to glue a luggage bar down while telling me he ordered and was replacing the part with a new factory part, whi Was lied to by Jeff in body shop. tried to glue a luggage bar down while telling me he ordered and was replacing the part with a new factory part, while never having even ordered the part he told me it came in and he was going to replace the old one. I caught his fraud only because he was not in the office at the time I brought the car back to be fixed. when confronted he simply said oh I didn't know you wanted a new part. even though he told me he ordered and received the new part. More

4 decades of excellence I have been buying vehicles at Conway Heaton and getting them serviced there for the better part of four decades. Carl Childers is my go-to person i I have been buying vehicles at Conway Heaton and getting them serviced there for the better part of four decades. Carl Childers is my go-to person in the service department, always giving me good advice and working with me to maintain my car. I really appreciate his work and that of the other helpful people at the dealership. More

Lemon Car DATE: September 24.2017 TO: Manager Conway Heaton, Inc. RE: 2005 Chevy Trailblazer 4D Utility VI DATE: September 24.2017 TO: Manager Conway Heaton, Inc. RE: 2005 Chevy Trailblazer 4D Utility VIN #1GNDS13S852192592 On February 18, 2016 I purchased from your dealership the above mentioned vehicle for the purchase price of $4200, minus $500 down, plus fees and taxes. The car was financed for 42 months bringing the total amount due for the car to $6876.02. The odometer reading on the vehicle was 194,746 miles. Before agreeing to the purchase of the vehicle I was told by the person who sold me the car (Terry Cruse, who I believe is no longer with the company) that he would have the mechanics at Conway thoroughly check the car out, engine and all, to make sure that it was in good condition and reliable. After being informed that it was in good shape and would be a good vehicle to get me back and forth to work I agreed to purchase the vehicle. Several months after having purchased the car I had to have the water pump replaced along with the serpentine belt. When I informed Mr. Cruse of this he said that it was a used car and that there would be some repairs. Then in December, 2016 the tension pulley and/or belt tensioner had to be replaced too. The car was always serviced every three months to make sure the oil, filter, and fluids were checked and changed. In June 2017, I noticed that the car was starting to hesitate, or lack power, so I took it to American Tire to have new spark plugs installed and to find out why it was making a knocking sound. I was told that along with needing new spark plugs, the OLBR water inlet and camshaft actuator had to be replaced too. This ended up costing me $592.16 and it was still making the knocking sound. The mechanic informed me that the car was getting ready to throw a rod and that the motor had to be replaced. For five (5) weeks I was without a car and had to find a way to get back and forth to work and get the motor replaced. When the mechanic removed the motor from the car to put the new rebuilt motor in, I was told that it was not the original motor that came with the vehicle, but instead it was a motor from Pull-A-Part. I was not informed of this information when I purchased the vehicle from Conway Heaton. The cost of replacing the motor and labor came to $1876.00. Then after having the motor replaced, the transmission started acting up and it too had to be replaced costing $972.00 plus the cost of having the car towed back to the mechanic in Louisville. Each time I had one repair made something else came up needing to be done: the vapor canister purge solenoid had to be replaced costing $274.03 and the starter had to be replaced along with securing the front bumper as it was about to fall off for a cost of $411.02. All in all, with receipts of the repairs made, I have put almost $4200 in trying to fix this vehicle and am anxious each time I drive it for fear that something is going to happen and I will be left stranded somewhere especially since I work 2nd shift and it is late when I get home at night. I basically live from pay check to pay check and have worked hard to pay the car off in March of this year. I have only had this car for eighteen (18) months. In consulting with an attorney regarding all the issues that have come up with this car in the past few months I would have to come up with money which I don’t have to do the research on the car . I have enclosed pictures of the motor that was taken out which showed that it was from Pull-A-Part and of the transmission where it was falling in pieces. I don’t know what good will come from writing this letter except to let me vent my frustrations over having purchased what I consider to be a “lemon” or, maybe be of help to someone else and to send a copy to Consumer Affairs. As I stated above, I live from pay check to pay check and work to save up money to try and get ahead only to feel like I’m right back where I started. If I trade the car in I won’t come close to getting the $4200 that I have put into it these past few months and still have other issues to deal with on the car while feeling stressed and anxious. More

WARRANTY REPAIR I purchase and take all my vehicles to Conway Heaton for repairs. The service department is extremely helpful and great to work with. Christy and her I purchase and take all my vehicles to Conway Heaton for repairs. The service department is extremely helpful and great to work with. Christy and her technicians got my vehicle in and out in a hurry and did a great job on repairs! I recommend them to all my friends and family. More

Dealership not doing multi point inspection! Dealership not doing multi point inspection as they as they are! I wDealership not doing multi point inspection as they as they are! I was about to ge Dealership not doing multi point inspection as they as they are! I wDealership not doing multi point inspection as they as they are! I was about to get charged $398.00 for something that should have been caught early on while car was under manufacturer warranty. Had to get nasty to get work done at a lower rate!!! Not very good busas about to get charged $398.00 for something that should have been caught early on while car was under manufacturer warranty. Had to get nasty to get work done at a lower rate!!! Not very good business!! More