Contemporary Automotive - Service Center

Our family uses Contemporary Dodge for service, parts, and general maintenance of our cars. Our experience dealing with the Service Department could not be better. Every time we bring our cars for repair, and general maintenance of our cars. Our experience dealing with the Service Department could not be better. Every time we bring our cars for repair, the Service manager/staff takes the time to explain what the problem is and discuss the various options to fix it within our budget. If I'm unable to wait for service to take place, one of the staff members will drive me home and come back to pick me up when the car is ready. If you're looking for great service and personal care, Contemporary Dodge is the dealership for you. We have purchased several cars from them over the years and get the same attention when servicing our cars, regardless of where and when they were purchased. More

We purchased a 2006 Van July 2, 2012 and called 7/3/12 to give them a list of the items that weren't working. One of them was that the airbag light was on. When we had the car serviced, the light wasn't on give them a list of the items that weren't working. One of them was that the airbag light was on. When we had the car serviced, the light wasn't on so they couldn't service it. Since then, the light has come on every time it rains, or there's humidity. I contacted Russ Coutu and he said we'd have to pay for this service even though I reported it the very next day I bought the vehicle, due to the time lapse. I was unaware that when the airbag light was on that they would not deploy, thus making the vehicle suceptival to extreme danger. We also reported our 6 CD player didn't work on 7/3/12 as advertised on the web. We were told we would have to pay for that as well. We could NEVER give this manager a positive "comment" and would NEVER take our business there again. BTW, this is our third Town and Country Chrysler, but our last visit to Contemporary! More

This has to be the worst dealership I have ever stepped in... I first will say that Steven in the parts dept has his stuff together and have been dealing with him for years and he is great at his job. I ca in... I first will say that Steven in the parts dept has his stuff together and have been dealing with him for years and he is great at his job. I cannot however say the same for the sales dept and even more so for the service dept. I visited the dealership when I was looking to buy a new car and I came in looking at the Jeep Commanders and the salesmen tried swaying me toward other vehicles and I continued to tell him what I was interested in and what I was looking to spend and the Commanders were in this category. He first told me they would have no problem trading my car in and paying it off as I owned it right and was in pristine condition and was only 2 years old. So going forward he told me that I should consider another type of vehicle then the Commander as he didnt think I would like it.... After 2 hours of going back and forth with him I was disgusted. Then to top it off the sales manager came out and told me I was upside down on my trade in which I was NOT. The book on my car was 18,500.00 clean trade in and I owed just over 15 on it and bought it new 2 years prior for almost 27K. The car was immaculate! Only had 30K on it and was flawless. At this point I was now there for over 4 hours and I just lost my appetite for that place.. I went to Ira in Manchester and bought my car and they paid off my trade with no issue and I had some left over which got placed onto my new car. Contemporary had told me the sticker price is what you pay and there is NO ROOM to negotiate on their cars... THIS IS A DOWN RIGHT LIE.. I went to Bonnevile and Sons and Manchester and spoke to them about it and they told me that was absurd and there is a markup and there is always room to negotiate. Anyhow I made my choice to buy at Ira... Moving forward, I brought my car to Contemporary for an oil change as they are very close to my office and they told me I would be in and out within a half hour.. 3 hours and 28 minutes later I got my car back, I was now 2 hours and 28 minutes past my break time.. They tried to feed me every excuse until one of the techs came out and admitted they had their heads up their butts (tech working on my car).. I was very angry and told the service manager how I felt and he apologized up and down and assured me they took this very seriously and there was no need for it to have happened. Then the service writer Don gives me a card for a free oil change, I asked why this one couldnt be free since it was now that I was upset, they told me they cant do that but the next one was on the house, I then got a call from the GM telling me he was sorry for this mishap and said to come back for the free oil change when I am ready. Today I brought my car in for the "free" oil change and I was told half hour and I reminded them I was on my lunch hour and had to be back and they assured me no problem. So now my car comes out 1hour and 5 mins later and they hand me a bill for 83.50, I told them that this was to be free and handed them the card. The new service writer said he wasnt sure how to process it so he called in the manager who came out and said I was NOT entitled to a free oil change and said I had to purchase 1 more oil change then my next would be free....... Needless to say I lost my cool and let them know how I felt.. The original service writer I had dealt with the first time was sitting right there during this whole time (Don) and never said one word and he is the one who apologized to me the last time and gave me the free oil change card!!! This place is HORRIBLE to the core and POOR customer service!!! Additionally: Today 3/7/12 I receive a call at my office from Stephen in the parts dept stating he was asked by the GM to call me and try to get me to remove the negative feedback I left here on Dealer Rater... I expressed my concern that they involved him and that management couldn't be bothered themselves to call me and plead their case. This has now ended our business relationship and I will go elsewhere for my parts needs. This is just yet another show of their lack of management and customer service, a bit cowardly and underhanded one might say. UPDATE: Rcvd yet another call from dealership now trying to back out of everything that was said to me and trying to back pedal. I have never in my life dealt with such unprofessional people. It was asked of me what I was trying to accomplish by this and here it is, AWARENESS of how I was treated as a customer of theirs. Coming from a full background in sales and financing I have to say this is some of the worst tactics I have witnessed to date.. All because I was honest about my experience and I will not recant it as they so wish.. I did also find it funny that it was said to me that "they only called to ask me to put in my review that they tried to resolve the issue with me".... Asking me to remove my review and telling me that you have been put in a bad position with your managers is NOT my concern! Treat customer properly and this would not be an issue! STOP CALLING AND HARASSING ME! More

I recently purchased a new Ram 1500 and decided to have some mud flaps put on. Big Mistake! I noticed when I got home that one of the flaps didn't fit right because whoever installed it didn't remove the t some mud flaps put on. Big Mistake! I noticed when I got home that one of the flaps didn't fit right because whoever installed it didn't remove the tire and put one of the screws in at an angle. I returned to have it repaired. When they were done they had me look at it and it LOOKED good so I left. When I was washing my truck I noticed the flap was loose so I tightened it myself. This caused the flap to bow out and pop away from the fender. I then noticed the flap was being held on by super glue. SUPER GLUE! They deliberately left one of the screws loose because they knew what would happen if it was tightened. I brought it in a second time. The dealership is over a half hour away and I had already wasted hours dealing with this problem so I asked the manager to refund my money and replace the flaps with fender flares to cover the glue. I said I would install them myself. The price for the flares was only about $60.00 dollars more. You'd think that they would want to make things right after being so deceptive but you'd be wrong. They wanted to charge full price for the flares. I eventually agreed to have the flap in question repaired. They replaced it with a new one and decided to replace the other rear fender too. Why I don't know. That one was put on wrong too but atleast it's tight so I can live with it. This process took another 2 hours to resolve. This whole thing could have been avoided if they were just honest with me. They screwed up the first time but that didn't upset me. It's the second time when they glued it. They knew it was wrong but they hid the problem. How can you trust a dealership like that? You can't. I have a coupon for a free oil change but I'm not going to use it. I'll never go back there again and I recommend anyone interested in a new Dodge or Jeep to go somewhere else. More