Contemporary Automotive - Service Center

Excellent Service I had brought my Durango in for ongoing issues it had been having. Thankfully covered under warranty but it was going to take a while to be fixed. Wi I had brought my Durango in for ongoing issues it had been having. Thankfully covered under warranty but it was going to take a while to be fixed. Without hesitation Heath got me into a rental car and on my way. Because of parts on back order they needed to keep my truck longer than expected. Heath kept me in the loop with the status of my truck during this time. It's only been a couple of days but so far so good with the repair to my truck. But my dealing with Heath Dellalucca was very pleasant, no stress. All I had to do was drive there, he took care of everything else. More

Service Review Contemporary Chrysler has serviced my 2011 Grand Caravan since I bought it (used) in 2013. This is the best dealership for service I have ever used Contemporary Chrysler has serviced my 2011 Grand Caravan since I bought it (used) in 2013. This is the best dealership for service I have ever used. Their prices are fair and they don't add unnecessary work. I recommend them highly. More

Great Courteous Service-Jeremy is Great Our 2011 Jeep Grand Cherokee needed service and on 2 recalls the fuel pump relay and sunvisor. Great service and communication. Go there! Thank you! Our 2011 Jeep Grand Cherokee needed service and on 2 recalls the fuel pump relay and sunvisor. Great service and communication. Go there! Thank you! More

Happy long time customer I have ben coming to this dealership since 1992. They always give me a great deal weather it is on buying a car ,or fixing my car.The sales people are I have ben coming to this dealership since 1992. They always give me a great deal weather it is on buying a car ,or fixing my car.The sales people are great Carley Williams always has a smile and a warm greeting,making you fee missed while you were gone. More

crooks 14000 dollars 45 days later door broke something to do with the track 998 dollars to fix would not work with me at all told me i should have paid more 14000 dollars 45 days later door broke something to do with the track 998 dollars to fix would not work with me at all told me i should have paid more for a warranty and was quick to point out a new car would have cost me 30,000 dollars.. this was on a 2013 not even 3 years old yet!!!!! More

Would not recommend - very poor customer service/follow up First off, I had outstanding service from the Sales Department when buying the vehicle from Mark. He did a great job delivering the vehicle. He did fo First off, I had outstanding service from the Sales Department when buying the vehicle from Mark. He did a great job delivering the vehicle. He did follow up several times with me regarding Unconnect issues, which have never been resolved. I spoke to him a couple weeks before scheduling my oil change and he said to keep a list of all the little issues/quirks and have the service department address them during my first oil change. I called and scheduled my oil changes and advised them that I was also having a problem with the shifting in my car. Scheduled my appointment for 5 PM. I arrived at the dealership and checked in with Gary Peters. Told him I was there for my oil change and gear shifting issues. Before I had a chance to deal with the other little issues Mark told me to speak to them about, Gary interrupted me and said I missed my appointment and it had been scheduled for earlier in the day. I told him no, my appointment was for 5. I work during the day and travel almost 1 hour to the dealership. While we were discussing what the time of my appointment was, one of the mechanics happened to be hanging out at the service desk. He said it didn’t matter that I was there at 5, there was only one mechanic that could address the KNOWN shifting issue in the Cherokee and he does not work nights. I asked the question, why would I be scheduled for an appointment at a time when the one person would could fix my car was not working? When making the appointment I did advise I was having a shifting issue. His excuse, the people upstairs schedule the appointment and he has nothing to do with that. Gary said they would be able to change my oil and then I could call the next day to reschedule for the gear shifting issue. I explained to him that I travel from a very far distance and could they give me a loaner; keep the car overnight, have the gear issue addressed and I’d pick it up the next day. Gary refused and was very rude about. At that point, I was very upset and went and sat down in the waiting area. Never did get a chance to talk about the other issues I was having that Mark specifically told me to speak to service about. As I was sitting in the waiting room, I noticed that Derek Eastman was at his desk. I went over and spoke to him and he was very apologetic but could not help me. He asked me to give him a list of all the items that needed to be addressed and he would speak to Mark and the service manager the next day about getting everything taken care of. I waited all day the next day and finally called and asked Derek for an update. He said he spoke to Bill Freeman regarding my issues and that Bill would contact me directly later that day to figure out how to resolve the issues. Here is sit over 2 weeks later and still no call back. I did have a call over a week ago from the person that does the survey after your visit and told her under no that I was not happy with my service and was still waiting for a call back from Bill Freeman. 3 days after I had my oil change, could hear something dragging underneath. The mechanic that did my oil change forgot to close the oil filter door. Seems pretty basic thing. I’ll be visiting Bonneville and Son for my future sales and service needs. Contemporary Chrysler Dodge and Jeep should take a lesson from them on how to treat a customer. I went in to Bonneville to have the mud flaps put on, was advised when making my appointment that I would only last 1 hour. Service Dept. came out well ahead of the hour and advised it would be longer, offered me a loaner car and then even went one step further and delivered the car to my work. I would not recommend Contemporary Chrysler Dodge Jeep. More

Always there for us We have been doing business with "Contemporary" since 2005. We have purchased 3 vehicles from them and have had all our vehicles serviced here exclus We have been doing business with "Contemporary" since 2005. We have purchased 3 vehicles from them and have had all our vehicles serviced here exclusively for as many years. They have always been open, honest, respectful, professional, and helpful to a fault. Their service department is outstanding, and although we have seen people come and go over time, everyone maintains a consistently high degree of quality. We keep returning to "Contemporary" because they earn our business and our trust every time we visit them; they never take us for granted and are always willing to help us in any way they can. We all (myself, my wife, and my daughter) particularly appreciate and respect the effort their service people make to inform and educate us of work that is required. They NEVER "talk down" to us and NEVER do any work that isn't necessary and approved by us. AND THEY ARE VERY PATIENT! My wife and daughter especially appreciate the respect they get from everyone here; they are treated as intelligent and valued customers, not "girls". We are very grateful for the effort "Contemporary" makes to provide a business environment that is welcoming and unpretentious with consistently high quality service, and we hope they are there for us for many years to come. More