Contemporary Automotive - Service Center

Horrible service, had to schedule an appointment to just look at a known warrantee issue involving a gas tank strap which is a huge safety issue. Then they decided to order the $20 part after wasting over look at a known warrantee issue involving a gas tank strap which is a huge safety issue. Then they decided to order the $20 part after wasting over and hour of my time. Now let’s see how long it takes to get the parts. The sales manager is already grumbling about getting parts on a seven year old truck. More

I bought a Dodge Charger from the dealership a year ago. Originally in the deal, it was included in the deal that the climate control was to be fixed as I noticed there was an issue with the passenger side Originally in the deal, it was included in the deal that the climate control was to be fixed as I noticed there was an issue with the passenger side air conditioning not working too well. I was told it was not a big deal, probably just something that needed to be cleaned or a small motor to be replaced—nothing to worry about or cancel the deal over (my mistake). Fast forward a year of going back and forth just trying to get my passenger side air conditioning fixed by the service department who claimed they could do nothing until I could duplicate the problem for the although I’ve explained numerous times it happens at random. Finally fed up I drove straight from work to the dealership without shutting off my car to provide them the car with the problem duplicated. They “fix” the problem and I pay a $50 fee with my extended warranty. Fast forward 8 days it stops working and again I have to come back for probably the 6th time. I’m fed up but FINALLY this nightmare is over and I can NEVER deal with this dealership again. But just to my luck I pick up my car. AC is working but there is a gigantic crack in my windshield the service department is not taking responsibility for. The dealership will not take responsibility for it because I drove 2 minutes down the road off the lot (I noticed the crack when I adjusted my mirror driving). I did not know it was the customers job to reinspect their vehicles in the lot before driving off after having a service. I brought the car straight back after noticing the crack and was greeted by a service manager who could care less and tried to tell me in the 2 minutes I drove down the road a rock hit my windshield or a I already had a crack (false my car was in perfect condition when it was dropped off) and it magically spread while in their care. After getting angry and raising my voice and dropping curses while going back and forth with the service manager who belittled me and called me a “little girl”, I managed to have them agree to review the tapes. Of course after reviewing these tapes they still are standing their ground that this damage magically happened in the two minutes after I drove off the lot. Bottom line my vehicle was damaged under their care and now I have to come out of my pocket for it. This business is deplorable and disgusting. Please go elsewhere. More

Caught dealer not rotating tires In December 2018, I went into Contemporary Chrysler for oil change on our 300 and they tried to charge me for a synthetic oil change (car calls for bl In December 2018, I went into Contemporary Chrysler for oil change on our 300 and they tried to charge me for a synthetic oil change (car calls for blend; it's a lease so I would never have asked for synthetic). After responding honestly and negatively to Chrysler review email about it afterwards, Contemporary Chrysler reached out to me and offered a free oil change. In June of 2019, I made appointment for said oil change and also asked to have the tires rotated. Before I dropped it off, I marked the inside of one of the tires with chalk. Lo and behold, I get the car back and the chalk mark is still on the same tire position! Took car back and confronted Service Manager. He owned it (only after they reviewed cameras). They rotated the tires, refunded my money, and got an earful from me about how I will never step foot on their property again. More

Brake issue question resolved We purchased a used Dodge Charger 3 weeks ago and we had concerns about brake noise. The repair techs explained the noise was because the brake pads a We purchased a used Dodge Charger 3 weeks ago and we had concerns about brake noise. The repair techs explained the noise was because the brake pads and rotors had been replaced immediately before the sale and the noise was just normal break-in. They took the time to listen for the noise and to inspect all four brakes. More

They resolved my issues Long time customer that was having some issues with their service department but they’ve since been resolved by ram and Russ their general manager. Long time customer that was having some issues with their service department but they’ve since been resolved by ram and Russ their general manager. More

Great Service-Fast and Efficient I have a 2015 Chrysler 200 C that I purchased with the certified used warranty. Driving down unpaved roads to work-I destroyed two of my tires which c I have a 2015 Chrysler 200 C that I purchased with the certified used warranty. Driving down unpaved roads to work-I destroyed two of my tires which caused my alignment to become unbalanced. I spoke with Russ who was very understanding and got me in and out of the dealership in the same day. Max Thorp helped me with scheduling my service appointment. Mark Cheever and Derek Eastman seemed to genuinely care about my issues which is very rare to find in the automotive industry now a days. This was my first time getting service done at their new facility and it is a major upgrade-I was extremely impressed with the cleanliness, comfort, and professionalism. Thank you for all the help and I will be recommending all of my family/friends to Contemporary.. More

Communication is important! I am so incredibly disappointed with this company right now. I got a flat on the Friday of a long weekend, and when I first called, they told me the I am so incredibly disappointed with this company right now. I got a flat on the Friday of a long weekend, and when I first called, they told me the tire replacement would be done by 4pm on Saturday. I also told them I wanted to keep the tire that was in good condition because I do not currently have a spare tire. They told me that was fine. Pickup then got delayed to Tuesday. They called me on Tuesday to tell me I would not only need two new tires and an alignment, but that my rim was also busted, so that would need to be replaced too. They mentioned nothing about damage to the good condition tire while it was being removed. The cost of this totaled $982- pretty steep for a flat tire! I went to pick up my car from them Wednesday-after three full service days for a tire change. When I had called earlier on Wednesday to ask if my car was good for pickup, they had told me that I had two new tires, and that the old tire was in my car, ready to go, and that all I'd have to do was pay. I arrived after services hours (which I was told by service was okay) and asked to check out with a sales associate. It took him 15 minutes to find my paperwork, which was frustrating, but also understandable because he didn't work in service. When I got into the car, I noticed there was no tire in it, so I went back inside to ask where the old tire was. The service manager then came out to look at my tires, and then went back into the service area. He told me he couldn't find my tire, but when he did, he would call me. I left him both my work and cell numbers. On the following Tuesday, I STILL had not received a call, so I reached back out to Contemporary. The service associate THEN told me that they could not find my tire, but that it was damaged when it was taken off the car or before that. I asked if there was a way to tell if it was Contemporary staff that had damaged it and she said there really wasn't. I asked if they could locate the tire so that I could look at it. She put me on hold, then returned to the phone and told me they still couldn't find it, but she'd call me back when they did. Two days went by with no call from Contemporary, so I called them again. They told me that the tire had been disposed of and that they could not locate it. I told them that this was incredibly frustrating to me. I also told them that their lack of communication was a trust issue, and that I was beginning to wonder if I actually needed $1000 worth of maintenance work on my tires, or if they were being dishonest about that as well. I told them that I believed they should get me a new tire or provide me with some kind of reimbursement. The service associate told me she'd have her manager call me. I told her I wanted to be called back later that day. The service manager did, in fact, call me back that day, which was good of him. However, he told me that my tire was gone, and that they were sorry. I told him I thought I deserved a new tire, but he didn't budge. We hung up. I am just so frustrated because I'm a young woman and $1000 is so much money, not to mention the fact that I still need to buy a new tire or a spare tire kit! I feel like I was probably conned and that this entire situation was just people hoping that I would be a pushover and forget about it. There's not really any other steps I can take besides writing this review, which feels useless and vengeful, but hopefully it will prevent someone else from experiencing what I experienced with this company. Or it will help them to improve their communication and honesty so that this doesn't happen to someone else. That would probably be the best outcome. More

Terrible Customer Service I took my 2010 Dodge Grand Caravan to the shop last Wednesday evening for a Thursday morning appointment. I needdd the ac and e-brake looked at. I wa I took my 2010 Dodge Grand Caravan to the shop last Wednesday evening for a Thursday morning appointment. I needdd the ac and e-brake looked at. I was not contacted until after 5 PM on Thursday to say that they did not get to it that day. I said no problem, keep it overnight and let me know Friday what needs to be done. I was contacted again after 4 PM on Friday to say that the AC needed service to the tune of $300 and that the caliper on the E break needed to be fixed. My husband and I, with the phone on speaker, told them to keep the car over the weekend and get both items done. We were told we could pick it up Monday evening. Monday at 4 PM I made a phone call to try and see what the status of the car was. I was finally contacted after 6 PM to say that the AC was fixed. However when I asked about the E break, I was told that I had said on Friday not to service it. Because with my three children under the age of six, not having an emergency brake is a great idea. I clarified that in fact I did want the emergency brake service and during the same phone call it was recommended that the transmission and get flushed. I was told that the E break and the transmission would be completed by Tuesday evening. Tuesday I called around 3 PM and my phone call was returned after five saying the car would be ready on Wednesday. On Wednesday I was contacted to say that the car would be ready after lunch on Thursday. Thursday evening I loaded up all three of my children and my husband and we went to go get the car. We even called the dealership at 5:30 to let them know we were coming to get the car. We were contacted 45 minutes later, when we were five minutes away just say the car was not ready. We were told it would be ready the next morning. Friday morning I get a text after 9 AM stating that the car is still not ready. That in fact they had just ordered the part needed on Thursday. Excuse me? What kind of customer service is this? To top it all off the service manager informed me that I could use a loaner car for Friday if I wanted to leave it there and have them finish it up. I said where was your long offer of a loaner car on Monday, or Tuesday, or any other day you had called me to say that the car still wasn't ready? Terrible customers Service, terrible communication, terrible project management in the shop. Please find somewhere else to take your car for service. More

Worst Service Dept Ever We have purchased 3 truck from this dealership in the past. No complaints at all from the sales side. The service department is horrific. We had at We have purchased 3 truck from this dealership in the past. No complaints at all from the sales side. The service department is horrific. We had at least 3 trips to the service dept for warranty repair and each time it was just excuse after excuse on why the truck wasnt repaired yet. We have to order parts, parts go lost in the mail, we only have one guy that can do that..... We will never be back. More