Contemporary Automotive - Service Center

My car was actually cleaner than when I dropped her off *) Service done well, good communication, issues resolved. *) Service done well, good communication, issues resolved. More

On a recent visit to the dealership we were able to resolve the oil consumption recall issue on my FIAT and the service manager and service personnel were very pro-active in assisting with a loaner veh resolve the oil consumption recall issue on my FIAT and the service manager and service personnel were very pro-active in assisting with a loaner vehicle, despite the loss of power in the building due to a snowstorm. We really appreciated the communication throughout our visit as the dealership navigated this challenge. Thank you very much! More

Sean was awesome to work with! He was honest and upfront of the work needed to be done He was honest and upfront of the work needed to be done More

Quickest in/out for oil change and tire rotation I’ve ever had. No upsell or suggestions to do other work. Reviewed work done with me afterwards. ever had. No upsell or suggestions to do other work. Reviewed work done with me afterwards. More

My truck went in for a simple recall. I had no issues with the service and was on my way in under an hour. I had no issues with the service and was on my way in under an hour. More

Contemporary Chrysler Dodge Jeep went above and beyond when helping to repair my Jeep after it had electrical problems. when helping to repair my Jeep after it had electrical problems. More

Excellent customer service from check in to check out. Nice lobby with good coffee selection. It is appreciated. Nice lobby with good coffee selection. It is appreciated. More

Sean was able to fit me in as a walk-in even though he could find no evidence of an appointment that I had made earlier in the day. They did everything that I asked to be done and also suggested that I op could find no evidence of an appointment that I had made earlier in the day. They did everything that I asked to be done and also suggested that I opt to do several other device items during my visit. I’m glad to say that my diesel truck is now fully up to date with all required items. Great experience! Thank you More

Terrible customer service! Please read through.I Terrible customer service! Please read through. I arrived 15 min. early to my 8am scheduled appointment to be told that they will get my vehicle in Terrible customer service! Please read through. I arrived 15 min. early to my 8am scheduled appointment to be told that they will get my vehicle in as soon as they can. I asked Michael "what do you mean, I thought I had an appointment?". Michael tells me that my appointment was for the write up with him and the service guys have a very busy day but he will see what he can do and get back to me at 9am. Fine... But I should have been told this so I could make arrangements to get to work. Fail #1. At 9:20 I head for Michael's post. Fail #2. What happened to 9am? We end up meeting in the middle where he tells me that the technician has done all he can do and they're waiting for an email back from engineering. I sit and wait... 10:30am I head to see Michael. I ask him if he's heard back from engineering. He tells me no. I ask how long does it normally take to hear back. He tells me it could be 5 min. or 5 days, he never knows. Now that's fine I get it, it's out of his control. But... why am I still sitting here for over an hour? He should have given me my truck back, sent me on my way and called me when he heard back from engineering. That's Fail #3. But he didn't so I requested it. I finally leave around 11am 3.25hrs. later with nothing resolved. Now this was on a Tuesday morning. Michael calls me back a week later on Monday. Tells me they need to do more test. We make a scheduled appointment for almost 2 weeks later so he can give me a loaner so I don't have a repeat of the last visit a week ago. Appointment day comes and I head for the dealership. 45 min. travel time to get there. I get a call from Michael. He asks have you left yet. I say yes. He then tells me they don't have a loaner available for me. Fail #4. So I tell him okay I'll head back home. He say's he will call me tomorrow to reschedule. Tomorrow comes and 5 hours into his work day I haven't heard from him. Fail #5. So I call. I'm told Michael is out to lunch can I help you. I explained the situation to the guy on the other side of the phone and he has this (no skin off my back attitude). Hey says I can reschedule you but I can't guarantee I can get you a loaner. Fail 36. Now I'm not impressed. I just bought this truck from them a month ago. So I figured I'd should bring it back to them so they can get the warranty work instead of taking it to a closer Ram dealer who I didn't purchase from. I tell the guy on the other end of the phone forget it. I've been dealing with this for 3 weeks now and you can't make arrangements with 2 weeks notice for a loaner? again, I get no understanding from him. Just a smug sorry (no skin off his back attitude). Fail #6. And to top it off I get this email wanting me to write a review for them. So now here it is 3 hours after I was told Michael was at lunch and I still haven't heard from Michael. I have taken this all in stride without losing my temper. I don't deserve this crap, no paying customer of theirs does. I could see another side to it if I was being difficult but I haven't been. So what gives guys? Sold me the truck and now customer service goes out the window? Crazy! Over 3 weeks in on this service call and they can't guarantee a loaner for a day. Terrible service I'd say. Take your vehicle elsewhere for service! More

I would give them zero stars if it was an option & I strongly recommend people stay away from this dealership. I had to go to another dealership to get my car fixed because of the way the General Man strongly recommend people stay away from this dealership. I had to go to another dealership to get my car fixed because of the way the General Manager, Russell Coutu, of this dealership in Milford NH (Contemporary Chrysler Dodge) treats his customers!!! I also submitted a complaint to Chrysler Dodge Corporate about this person this past weekend!!! I called this Chrysler/Dodge dealership in Milford NH to talk to them about getting my UConnect system, which was failing, fixed/replaced at Chrysler's expense because the car only had 24,000 miles on it which is WAY UNDER the 36,000 mile warranty and the car was only ~6 months past the 3 year mark but the car was still 3 years old...AND other people who were actually beyond the 36,000 mile mark and/or 3 year mark got theirs fixed at Chrysler's expense...plus I found out that Chrysler has known about this problem for years & did nothing AND there is actually a Class Action Law suit going on because of this problem. I told him that I had been communicating with "DodgeCares" on the Challenger forum about this & DodgeCares told me to take the car to a dealership to get the problem "diagnosed" BUT Russell Coutu said he'd never heard of DodgeCares & said they were probably not affiliated with Dodge/Chrysler (that turned out to be incorrect...they ARE Chrysler). Russell Coutu wouldn't work anything out & he was going to make me pay out of pocket!!! He was EXTREMELY rude & obviously doesn't know how to handle nor does he care about unhappy customers. He said right out that it would come out of my pocket so then I got pissed off & told him I may have to start another class action law suit (or there was one guy that was thinking of starting a new one & wanted to know if anyone wanted to be included) and go to social media or local news to warn people not to get a Dodge car because of this & he wasn't helping a VERY unhappy customer ...so he then said he wasn't trying to help me, he didn't want to talk to me, and he doesn't care if I sue or go to social media or local news to warn people to not buy Dodge cars and make a complaint about him...he told me to go ahead and do what I said I was going to do and then gave me his name to make the complaint...Well I ended up getting the car fixed at no expense to me, with a 2-year warranty on the UConnect system...AT ANOTHER DEALERSHIP who did not treat their customers like s#!+. The General Manager, Russell Coutu is a complete !@@$er because of how he mistreats people, specifically customers and should not be in this business because of the way he treats customers!!! More