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Consumers Auto Warehouse

Staunton, VA

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677 Reviews

537 Richmond Ave

Staunton, VA

24401

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Showing 677 reviews

May 12, 2018

BAD FIRST TIME EXPERIENCE I am a first time buyer. Tried to sell me car with so many problems at a high price. Backed out of deal. The owner or higher up staff didn't even know More

by summerdude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
KiKi Grooms
May 14, 2018 -

Consumers Auto Warehouse responded

Normally I would just apologize for not meeting a customer's expectations and move on when getting a review like this. Selling a used product makes for meeting a customer's expectations difficult at times. However, here are some things to note on this deal: 1 - The customer was offered and took the car on more than one test drive and took the car to his "mechanic" to check it out before agreeing to purchase the car. 2 - After all that, the customer brought completed and signed all the legally binding paperwork and got his financing at a local credit union. A credit union that doesn't allow for selling a car above its recognized retail value. Despite having signed all the legally binding paperwork - we allowed the customer to back out of the deal and move on - hardly what I'd call a sketchy move. 3 - We're A+ rated with BBB, were voted the #1 Used Car Dealership in the whole state of Virginia in 2017, have consistently held the highest ratings of any used car store on Dealerrater, Google and Facebook, and have won the customer satisfaction award for Dealerrater for 4 years straight. 4 - KiKi has never - ever - treated someone with disrespect. With all that said, I hope you found a good deal elsewhere and sorry your experience here wasn't better. Andrew Wiley - Owner, Consumers Auto Warehouse

April 24, 2018

Kenneth And Edna Brooks My experience was very excellent. I'm very pleased with Kiki's help to get into my 2011 Nissan Altima. I've recommended several people to come to Cons More

by KennethBrooks49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KiKi Grooms
April 19, 2018

Very helpful staff The stafff was very helpful. I talked with Clay Warner on the phone and he helped me make sure that we could make a deal. I was grateful for this as I More

by Dubbey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Desper, Clay Warner
April 18, 2018

Wonderful Experience! Yesterday I went into CAW and was immediately greeted with smiles! The salesperson, Clay was a delight, he made my whole experience wonderful. I felt More

by rmoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Warner
April 02, 2018

Great Dealership! Thanks CAW! Got a newer car with lower payments!! I told them what I was looking for and they found a vehicle perfect for me with all the features I w More

by Alanai03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlad Dulgarov, KiKi Grooms
March 23, 2018

Great service friendly staff Friendly staff, great service thanks for helping. Car runs great no problems. Will recommend to others in need of a great car. Thanks a lot More

by Aerolover37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris McCauley
March 19, 2018

Love my Kia Sorento I purchased my Sorento almost over a month now at CAW and I love it. Clay was so nice and understanding. He helped me out when I really wasn't in the More

by MonikaRHuffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wiley, Vlad Dulgarov, Clay Warner
March 05, 2018

3 vehicles bought here I won't go nowhere else to get a vehicle. Kiki is great. Everyone there is so nice. Will continue to buy here in the future. More

by Tracy Henley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KiKi Grooms
March 04, 2018

Awesome!!! The whole team was Amazing and made my experience wonderful. I love my new car and the awesome team at CAW!!! Would recommend this place to everyone! More

by Kellywells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes, Chris McCauley, Ryan Desper, KiKi Grooms
March 02, 2018

Robert England Thanks consumers auto warehouse for getting me into my 2012 Toyota Yaris. Malik was a great help and came through big for me and my wife. Thanks CAW. More

by Robert England
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik Salisbury
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