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Consumers Auto Warehouse
Staunton, VA
677 Reviews
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Showing 677 reviews
May 08, 2024
They sell you cars with stuff wrong with it. Then they claim when the finally fix it after multiple trips of being basically called "crazy" and say they did it out of " Generosity". Brakes, roto Then they claim when the finally fix it after multiple trips of being basically called "crazy" and say they did it out of " Generosity". Brakes, rotors, oil, a/c should be checked PRIOR to sell. When trying to leave an honest review on BBB, they act innocent and when leaving it on Facebook they WILL block you. (Real companies have bad and good reviews) they choice to fudge theres. They don't listen to the vehicle you need, they show you vehicles that are the exact opposite of what you need. When you tell them the vehicle has problems with it, you wait in the shop for hours, and then get thrown "free oil change" for the inconvenience. Went to another mechanic shop and had to pay out of pocket for things that were included in warranty and were told was fine. More
by firefighterforlife2020
Employees Worked With
Andrew Wiley, Vlad Dulgarov, KiKi Grooms
April 26, 2021
These people will sell you a car with their bumper sticker letting everyone know you just got screwed from a buy here pay here place cause your credit is swamped. Matters worse you will get ripped of sticker letting everyone know you just got screwed from a buy here pay here place cause your credit is swamped. Matters worse you will get ripped off with the most insane interest and hopefully you won’t drive off with a vehicle like mine the engine blew in two weeks and they refused to take responsibility. Guess what it’s not the finance company fault and they can’t take the junk back. Kiki Grooms really screwed my life over More
by Adel.brkconnect
Employees Worked With
KiKi Grooms
August 29, 2020
We came in towards the end of the day and they quickly got to work on our needs. They found us the perfect car with a great monthly loan. They even stayed after business hours on a Friday to finalize our got to work on our needs. They found us the perfect car with a great monthly loan. They even stayed after business hours on a Friday to finalize our paperwork and make sure we drove away in our new vehicle that evening. More
by Steven
Employees Worked With
Vlad Dulgarov, Ryan Desper
July 04, 2019
Great experience Deanna Smith at CAW helped me purchase my first car at a reasonable price and in great condition. The process only took a few days and I was very happ Deanna Smith at CAW helped me purchase my first car at a reasonable price and in great condition. The process only took a few days and I was very happy with the outcome. Despite being a used car, it is in excellent shape and should last me a very long time. More
by octaviajoy35
Employees Worked With
Deanna Smith
June 04, 2019
Not that difficult I’m antoine and Consumers auto warehouse really helped me when I needed it the most. Clay was the dealer who got straight on it. I’m antoine and Consumers auto warehouse really helped me when I needed it the most. Clay was the dealer who got straight on it. More
by Hellcat2530
Employees Worked With
Clay Warner
May 03, 2019
Got a new car I had a great experience with Deanna Smith at Consumera Auto Warehouse I would recommend her highly I had a great experience with her Thank You so muc I had a great experience with Deanna Smith at Consumera Auto Warehouse I would recommend her highly I had a great experience with her Thank You so much Deanna More
by Candice
Employees Worked With
Deanna Smith, Vlad Dulgarov
October 04, 2018
Tim Reilly I was ripped off at this "dealership". Don't waist your time or money. They sell you a lemon with a band aid on it. The car I was sold was suppose I was ripped off at this "dealership". Don't waist your time or money. They sell you a lemon with a band aid on it. The car I was sold was suppose to have a functioning AC. It was written in the contract as it wasn't working properly when we test drove it. I brought it back to the people they recharged it (again) and placed dye in it. I haven't had a working AC since the day I drive off the lot. The only way they will fix it now is if I put more money into this vehicle. Now, come to find out, The contract and the payoff is very different from the copy I just had sent to me. On the website is a review from me that I DIDN'T ACTUALLY WRITE. They buy these crappy cars and sell them with problems.. Beware. More
by Reilly08
Employees Worked With
Vlad Dulgarov, Malik Salisbury
July 28, 2018
Awsome Malik was awsome! Got me into a dependable really nice vehicle with a pmt that affordable. Malik and all the guys a consumer truly does everything the Malik was awsome! Got me into a dependable really nice vehicle with a pmt that affordable. Malik and all the guys a consumer truly does everything they can to help you out and get you into a nice ride! More
by Bane2006
Employees Worked With
Malik Salisbury
July 28, 2018
Top Notch With Every Interaction At the end of February 2018 I began looking for a car. I needed something reliable as I travel over 4 hours away several times a month for medical car At the end of February 2018 I began looking for a car. I needed something reliable as I travel over 4 hours away several times a month for medical care. I started working with Clay Warner and told him my credit situation, what I had to work with, and what I could afford. By the end of the day he was able to find something for me. Despite my credit, they were willing to do in house financing for me. I've held off on a review because I've wanted to see if over time the staff truly cared about it's customers. I have worked with Wes, the finance manager, on several occasions when unexpected medical complications arose, I worked with the service team when my car started to sputter and stall, panicked I was sold a lemon. I called the service team and set an appointment, showed up a day early...because my brain hates me...and rather than turn me away, they worked me in because it was calling for snow the next day. The issue was very simple (and something that they had no way of seeing before selling the car), and it was fixed at no charge. Clay has checked in with me several times since the sale closed. Everyone has been great to work with. I've been to bigger car dealers, and they have egos that match. I may not be the ideal candidate...not a lot of money down, past credit problems, etc. but I am still human and Consumer Auto Warehouse treats you like you matter. More
by Meghan0124
Employees Worked With
Andrew Wiley, Leta Floyd, Clay Warner
June 07, 2018
Great Car buying experience Awesome salesman!! All the salesmen were super friendly and great to work with. I would recommend anyone looking to purchase a vehicle to go see these Awesome salesman!! All the salesmen were super friendly and great to work with. I would recommend anyone looking to purchase a vehicle to go see these guys. More
by LWilhelm
Employees Worked With
Vlad Dulgarov
