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Connell Chevrolet
Costa Mesa, CA
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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75 Reviews of Connell Chevrolet
February 23, 2026
I brought my truck in today for what was scheduled as an oil change and inspection. At drop-off, I was quoted $120 for the service and signed documentation reflecting that amount. However, when I returned t oil change and inspection. At drop-off, I was quoted $120 for the service and signed documentation reflecting that amount. However, when I returned to pick up my vehicle, the total had increased to $241.00 without any prior notification, explanation, or authorization for the additional charges. I was not contacted to approve any price increase, nor was I informed that the cost would differ from the original signed estimate. This lack of communication is extremely concerning. This visit is directly related to the L87 6.2L engine recall. As part of the recall remedy, my vehicle underwent the required test procedure in October 2025 and passed. At that time, the oil was changed from 0W-20 to 0W-40, and a new oil cap was installed per GM’s corrective action. Over this past weekend, I received a low oil notification. As a result, I scheduled an appointment with the same dealership that performed the recall service in October for an oil change and inspection related to that recall. Given that this issue stems from a known manufacturing defect and GM’s prescribed remedy, I am struggling to understand why I am now responsible for significantly higher oil change costs as a downstream consequence of that recall repair. It does not seem reasonable that the consumer should absorb additional ongoing expenses tied directly to a manufacturing defect and its associated corrective action. Their explanation was: "We didn't know when you dropped your vehicle off what type of oil it was going to need." Yet they use an ERP/Service writing program that literally shows me on the print out what oil my truck uses, and my entire service history on one page. This was a bold faced lie. I also just had it in last for the engine recall and also mentioned this when the advisor took my keys. Just lack of decency. This particular dealership has been a sore spot for my Silverado and I. More
by andawson91
Employees Worked With
Ed Carburry, DAS Reputation Management
February 23, 2026
The scheduled maintenance by Connell Chevrolet was excellent, easy and finished when estimated. Thank you to the Service Department. excellent, easy and finished when estimated. Thank you to the Service Department. More
by craig.john1973
Employees Worked With
DAS Reputation Management
February 18, 2026
I just wanted to share my experience at Connell Chevrolet because it truly exceeded my expectations! I recently purchased a brand new Chevy Trax 2RS — black on black with the red leather interior — and I abs because it truly exceeded my expectations! I recently purchased a brand new Chevy Trax 2RS — black on black with the red leather interior — and I absolutely LOVE it. The car is sporty, sleek, and exactly what I was looking for. But what really made the experience stand out was the team. Austin took great care of me from the start. He was knowledgeable, patient, and made the process feel easy and comfortable — no pressure at all. When I moved into finance with Isis, everything was just as smooth. It was straightforward, transparent, and truly a no-haggle process, which I really appreciated. The entire transaction was seamless from beginning to end. I actually drove all the way down from Whittier, and it was 100% worth the trip. If you’re looking to buy a new or used vehicle, I highly recommend Connell Chevrolet. Great people, great service, and a great overall experience! More
by kym.macias
Employees Worked With
DAS Reputation Management
December 10, 2025
The service department at this dealership is consistently excellent. Phillip kept me updated throughout the process, and they provided a rental car so I never felt inconvenienced. I’ve also worked with Gilbe excellent. Phillip kept me updated throughout the process, and they provided a rental car so I never felt inconvenienced. I’ve also worked with Gilbert before, and he’s been just as helpful and professional every time. My door keypad hadn’t worked since I bought the car, and the team took the initiative to work with corporate and replace it at no cost to me. The customer service staff is always friendly, and even the waiting area and bathrooms are clean and well-maintained. Overall, a genuinely positive experience every time. More
by LS
Employees Worked With
Phillip
December 05, 2025
Bought a Camaro SS from them a week ago and just wanna say, I’ve never had a more pleasant and enjoyable experience buying a car. I met with Tim Connell to buy my car and right away we had the paper work say, I’ve never had a more pleasant and enjoyable experience buying a car. I met with Tim Connell to buy my car and right away we had the paper work started. Not only was it quick and easy but we shared stories and laughs along the way. I was out with my car in no time but I would go back just to talk more with Tim and their team. They are all honest and great people. Later in life I would like a corvette and I’m definitely going here to buy one. To be honest i want to come here to buy every car from now on that’s how good their service is and how well they treated me. Thank you Tim and your team it’s been a pleasure. More
by emiliomedal7
Employees Worked With
Tim Connell , DAS Reputation Management
November 22, 2025
Took my car in for check engine light. No estimate was provided. Four days later, here's your bill for nearly $3700. Have taken my car here for routine oil changes for years, and they cal No estimate was provided. Four days later, here's your bill for nearly $3700. Have taken my car here for routine oil changes for years, and they call to get cost approval on oil changes, but not a single word on nearly $4000. Completely unacceptable. Do not service your vehicle here. More
by Brian M.
Employees Worked With
DAS Reputation Management
September 29, 2025
I brought my 2022 Chevrolet Colorado in for service in August. It was still under warranty and I wanted to be sure everything was in good shape. I would think the multipoint inspection that is promi August. It was still under warranty and I wanted to be sure everything was in good shape. I would think the multipoint inspection that is promised each visit would catch anything, especially on a relatively new truck. Today I took it for an oil change at Jiffy Lube and was showed metal in the transmission/rear differential. This is about a month after the Connell visit where I also complained (for the 3rd time) of a shutter feel when braking and turning to go down a hill. I intend to find out why this problem was discovered at Jiffy Lube and not at Connell the month before. Or even the visit before. More
by Karentreaccar
Employees Worked With
Mike Burroughs , DAS Reputation Management
September 26, 2025
Stephanie was so nice and helpful and really went out of her way to make sure I was able to get the car I wanted. Thank you so much. I love my new car woohoo. her way to make sure I was able to get the car I wanted. Thank you so much. I love my new car woohoo. More
by kjohansson51
Employees Worked With
Stephanie
