Connell Chevrolet
Costa Mesa, CA
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I visited several Chevy dealerships in South Orange County and spoke to many on the phone; Chris Kay at Connell Chrolet was the only sales person who could answer all of my questions regarding the perf County and spoke to many on the phone; Chris Kay at Connell Chrolet was the only sales person who could answer all of my questions regarding the performance of the Volt. In addition, he was able to give me a firm price for a lease. There was no pressure or sales line like, " come in and I'm sure we can make you happy". Just straight talk. Once inside their showroom, I was surprised to find EVERYONE to be helpful and extremely friendly. When Chris couldn't help me he called a co-worker, Monte Stephenson, who was just as knowledgeble and friendly. Everything we talked about on the phone happened as promised. I drove home that night in an electric, red, Chevy Volt. Since that night, I have been back to Connell and on the phone with Chris Kay several times with questions and always receive above and beyond service. I highly recommend Connell Chevrolet. More
Buying my 2012 Volt was a dream! The ordering process, delivery and finance was professional, easy and comfortable. I even got an exceptional deal! I cannot say enough about this dealership! Everyone wa delivery and finance was professional, easy and comfortable. I even got an exceptional deal! I cannot say enough about this dealership! Everyone was friendly, knowledgable and easy going. They were even good to my kids. Connell is a real family oriented dealership. The Volt is world class and proof that American manufacturing is second to none! I will only buy Chevy's from now on and I will only buy from Connell Cheverolet! More
Terrible customer service. Absolutely no follow through. Poor communication between departments. I've been waiting almost a month for side moulding that was supposed to be installed in one week. Poor communication between departments. I've been waiting almost a month for side moulding that was supposed to be installed in one week. More
I just read the review about this guy and he was jerk to my wife and I as well. He lowballed on my trade and I asked him if they can negotiate price. He looked at my like I was crazy. It was by far the wor my wife and I as well. He lowballed on my trade and I asked him if they can negotiate price. He looked at my like I was crazy. It was by far the worst car buying experience I have ever had. He wasnt willing to work with me and finally, Mike Connell, the sales manager, came after me, was going to drop the price and give me more on the trade, but I was done with this place. How can that guy work there after he treated my wife and I poorly and the nasty email he sent another customer? More
I emailed the internet manager (Mark Benson) about a vehicle I was interested in buying and last night he sent me this email: " I've enjoyed our banter, but I have to move on to real clients, i gave you vehicle I was interested in buying and last night he sent me this email: " I've enjoyed our banter, but I have to move on to real clients, i gave you honest numbers, i can't do any more than that, if you'd like to make a reasonable counter offer i will present it, but otherwise, thank you for your time, and have a great day." So rude and unprofessional, I would never recommend this dealership to any of my family or friends!!!! More
I just bought a used SUV from Connell Chevrolet today. I worked with Scott Roberts. I went in knowing what I wanted, had about 6 vehicles I had chosen from their website that I wanted to try. Their Internet worked with Scott Roberts. I went in knowing what I wanted, had about 6 vehicles I had chosen from their website that I wanted to try. Their Internet prices on their website are considerably lower that posted retail on the vehicle so it is worth doing a bit of homework. I also found their prices were lower than other dealers on similar cars with similar mileage. Even though it was pouring rain Scott patiently researched each car and allowed us to test drive each one. In the end we chose a high-end SUV. The vehicle had been well detailed. Financing was easy - we were approved and sign docs within 30 minutes. They extended us 3.9% financing for 60 months on our purchase. I asked for a detailed receipt of the price they paid for the vehicle at auction and paid $750 over their cost. I may have tried to negotiate for $500 over cost but they had another buyer. It was a very low-pressure straightforward transaction and I would recommend them. More