Conklin Toyota Salina

I won't be back. Sent my mother to Conklin for an oil pressure issue on her 2007 Avalanche. I have always been a fan of taking vehicles to dealers for odd or hard to Sent my mother to Conklin for an oil pressure issue on her 2007 Avalanche. I have always been a fan of taking vehicles to dealers for odd or hard to diagnose problems because I assume they have a huge network of which to share information on problems they have had with their own vehicles. I expected Conklin to test the oil pressure sender, and if that had no issues test the oil pump. Instead the service advisor didn't list the concern correctly on the paperwork (instead of listing a dropped oil pressure she listed a dropped MPH and didn't even mention the pressure had dropped all the way to 0psi at an idle). With the information given the tech recommended replacing the oil pressure sender since the code was thrown for low oil pressure, and also recommended a few other things to clear the check engine light not related to the current issue. My mother accepted the repairs and $620 later still had the issue. I returned with my mother to the dealership speaking to the service advisor myself requesting to see the new paperwork after it was completed to insure no mistakes were made. The advisor also had me speak to the mechanic directly to be certain everything was clear. I felt confident the mechanic would determine the problem as he sounded very familiar with that particular engine. I might add the advisor had me sign the paperwork before vehicle was checked out clearly stating that was done every time. Indicating my mother would have had to do the same. (My mother says she didn't sign anything before her truck was worked on so I'll let you believe whomever you want to). I received a call later from the advisor stating they were unable to duplicate the issue but recommended replacement of the oil pump and timing chain at a cost of $1050. She also informed me they changed the oil and filter which had just been done as part of the inspection. I ask why the timing chain had to be replaced and she stated for this engine the timing chain had to be replaced when changing the oil pump (I fully understand the timing chain could be getting loose, and that would be the time to change it- but to insinuate it had to be done did not sit well with me). I made a phone call to another service place I do recommend Bengston Tire and Service hoping for a slightly cheaper repair. Bengston warned me a problem with the main bearings would also cause this problem but was an incredibly expensive fix, which is also expensive to correctly diagnosis (so changing the oil pump may or may not have corrected the problem!) And here is the super interesting part. When I arrived at the dealership to pick up the vehicle the paperwork stated "could have an intermittently sticking oil pump, or could just be indications of wear to the bearing surfaces, which will not be corrected with a new oil pump, recommend contact customer and discuss options". The quote even gave pricing for Long Block R&R. That would have been great information to have when determining to proceed with an oil pump replacement. I understand people make mistakes, but that typo cost my mother money in my opinion. And leaving out information the tech advised upsets me. What should have happened is after the first inspection my mother should have been told various things that could cause this issue and proceed from there instead of being told it was just a bad sensor. That was the whole reason I recommended Conklin in the first place and they failed. On the plus side, when picking up the vehicle she was not charged for the oil change or the second inspection. While that is appreciated it hardly feels free after spending the first $620. More

Great Experience I have been a customer of Conklin's of Salina for a number of years and have always been pleased with my experiences. I deal with Matt Snyder and he I have been a customer of Conklin's of Salina for a number of years and have always been pleased with my experiences. I deal with Matt Snyder and he is the best! He is personable, kind, and he will do his very best to get you the car you want and at the best price! Also the Credit Department is great to deal with! More

Michael Jessup is amazing!!!!! Excellent customer service and staff!! :) We could not be more pleased with Michael's outstanding personality and customer service. We got to know him Excellent customer service and staff!! :) We could not be more pleased with Michael's outstanding personality and customer service. We got to know him personally before we drove our "new car" off the lot! If you are looking for a dealer who is down to earth and treats you with kindness..... Ask for Michael Jessup! :) More

Highly Satisfactory I have bought and leased several vehicles from Conklin's in Salina for many years and have never had a bad experience. I dealt with Josh Knoll for se I have bought and leased several vehicles from Conklin's in Salina for many years and have never had a bad experience. I dealt with Josh Knoll for several years and since he has "moved up the ladder" and is no longer in sales, I was referred to Mike Jessup and, although he is fairly new in sales, he was very knowledgeable and answered all my questions. I would (and have) recommended Conklin Cars in Salina to friends and relatives. More

Great Customer Service My husband travels for work and is currently in the Abilene area. We were in the market for a new Honda or Toyota. With him working 6 10 hour days, My husband travels for work and is currently in the Abilene area. We were in the market for a new Honda or Toyota. With him working 6 10 hour days, it is hard to make it into a dealership to look around. The fact that the Salina Conklin is open until 8pm on the week nights was super helpful. I called blindly to speak with a sales person and was given to Tim. I explained to him that we wanted to test drive both the Toyota Sienna and the Honda Odyssey and compare. We we pulled in the lot he was waiting outside and both the vehicles were up front and ready to go. He explained all the features and options and answered any questions we had. We test drove each vehicle both through town and on the interstate and then took a vehicle just my husband and I for a drive so we could talk over our decision. After making a decision with only 30 minutes until closing, they sent us home with a credit application at our request. They gladly would have stayed for us to complete the application that night. The next morning I returned the application without my husband as he was working. They processed the application and explained all financing options to me and then drove the vehicle we wanted from Hutchinson for us to view and test drive. After signing the paperwork myself, I waited for my husband to get off work and come in and sign the purchasing paperwork himself. While I was waiting Brian the manager and Tim frequently checked on me to see if I needed anything. And also told me that I didn't have to wait for my husband that I could take the vehicle and head home. I chose to wait. All-in-all it was a great experience, everyone was friendly and helpful. I couldn't ask for better customer service. Tim was personable and I feel like he is now more of a friend than a salesman. I would recommend this dealership to anyone based on customer service and also selection. We're from a small town, so it's nice to walk into a dealership and work with people that share that small town friendliness and personality. More

Matt Wallace We purchased a vehicle from Matt Wallace and he did an amazing job! Not only was he proficient, communicative, and informed during the negotiations bu We purchased a vehicle from Matt Wallace and he did an amazing job! Not only was he proficient, communicative, and informed during the negotiations but he went out of his way after we purchased the vehicle to make sure that we were happy and taken care of! We also worked briefly with Jeremiah and Chad and they were friendly and helpful. I will definitely call Matt (Conklin's) the next time I need to buy another vehicle. More

Best customer service!! Jeremiah was awesome! He went above and beyond to get us what we wanted. If you are serious about buying a car, look Jeremiah up! Jeremiah was awesome! He went above and beyond to get us what we wanted. If you are serious about buying a car, look Jeremiah up! More

Not a "dealer" experience!! Buying a car is a big purchase and being a female and going in to buy a vehicle can be even more "fear-provoking". Not to worry when dealing with Mich Buying a car is a big purchase and being a female and going in to buy a vehicle can be even more "fear-provoking". Not to worry when dealing with Michael Jessup and Javier Lopez and the team at Conklin. They are fair,honest, personable, and genuine in their dealings. They don't work on commission which is virtually unheard of in this business but this is what sets them apart! They treated me like they would want to be treated. I highly recommend Larry in finance as well! He was thoughtful and dedicated to getting the best rate available and expedited the paperwork- making everything easy for me! We will definitely come back to them! Great job Conklin! More

Not pushy We asked to compare two models and were allowed to test drive both twice without pressure. The additional touch of saving our CD out of our CD player We asked to compare two models and were allowed to test drive both twice without pressure. The additional touch of saving our CD out of our CD player in our trade in was icing on the cake. So nice to deal with a small personal dealership than our big city alternative. More