Conklin Ford Newton

Took my dead battery to get new one since it was under warranty. Battery had been jumped and driven on for a period of time, but went immediately dead when shut down. Had put in a battery from AutoZone s warranty. Battery had been jumped and driven on for a period of time, but went immediately dead when shut down. Had put in a battery from AutoZone since it occurred over the weekend and was out of state. Went to the Ford service side first, they said battery needed tested and needed to go to Chevy service side. Battery was taken there to be tested which they said could last from 30 min.. to 3 hours, and would call when test was over. 6 hours later, no call, so I went to dealership anyways. Was told battery was good. Not sure if it was or they swapped out for another used battery. Asked why a call wasn’t made, and response was it just finished 20 minutes ago. Attempted to charge me for the testing of battery, even though it was still under warranty. I questioned this and a phone call was made, and no charge was made. No offer to put good battery back in truck, or do you need help carrying it out. Went to AutoZone to return battery I bought and salesman was more than helpful. Gave me a full refund on battery and went outside to swap out the battery. This should have been the service I received at the dealership!! More

Very helpful nice people oooooooʻooooooooooooooooooooooʻoooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo.ooooo.ooooooooo.ooooooooo.oooooooo.ooooooo.ooooooooo.oo oooooooʻooooooooooooooooooooooʻoooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo.ooooo.ooooooooo.ooooooooo.oooooooo.ooooooo.ooooooooo.ooooooooo.oooo.0000000000000.000000000oooooooo More

Friendly, honest and quick service. Other Ford dealers in the area are closer but workmanship and honesty are lacking at those other locations. I intend to keep going back to Conklin. A Other Ford dealers in the area are closer but workmanship and honesty are lacking at those other locations. I intend to keep going back to Conklin. At one time or another, I talked to all four service representatives, all were great to work with! More

They were very understanding of my issue even though we did not buy our vehicle from them. They also had it done within the hour that they had scheduled. did not buy our vehicle from them. They also had it done within the hour that they had scheduled. More

Had a great experience with a recent recall on my F150. Everyone was fantastic with taking my call to the free shuttle service back and forth to my home and support staff in between. Everyone was fantastic with taking my call to the free shuttle service back and forth to my home and support staff in between. More

Edger was extremely good to work with. He answered all my questions and texts on a knowledgeable and timely manner. Finance was easy to get through. He answered all my questions and texts on a knowledgeable and timely manner. Finance was easy to get through. More

Brad and the salesman in Newton were amazing and the process of buying my new car a breeze! process of buying my new car a breeze! More

Customer service is great, but disappointed that I can go to OReilly and the will provide code for engine light for free, dealership charges $220, when they were given code and part to pre-order. I feel like to OReilly and the will provide code for engine light for free, dealership charges $220, when they were given code and part to pre-order. I feel like that is too excessive. More

Great customer service and great service department. Service advisor was very helpful and made me feel valued as a customer. Service advisor was very helpful and made me feel valued as a customer. More

Friendly and helpful service department. Let me know about other things that needed attention. Would definitely go back. Let me know about other things that needed attention. Would definitely go back. More