Conklin Chevrolet Newton

Pegging the sales price to top-end KBB retail is not negotiation. The car was and is OK. The experience was quite a bit less so. Follow up later in the day. Jerrod Guthrie called to explain some of negotiation. The car was and is OK. The experience was quite a bit less so. Follow up later in the day. Jerrod Guthrie called to explain some of the difficulties I had and offered to make some things right. I accept his apology. He has been unfailingly polite and responsive throughout. Now, a note to the dealership. I assume you participate in this for constructive criticism -- so that you can identify areas that may need improvement in the perception of your customers and suggestions of how to effect those improvements. I offer the following in that light: I suspect that the problems I had were systemic rather than individual. That there is no reliable system to help cover salesmen on keeping appointments bespeaks a management failing and problems in setting priorites at the corporate rather than the individual level. Possible solution is use the electronic calendar/appointment system available on exchange or related office communication systems. Have some administrative assistant make sure that all appointments are scheduled and if there is a conflict notice is given to the people involved promptly. Never miss an appointment by more than 10 minutes without some kind of contact. Second, the "let me talk to my boss" remark is a red-flag with me and has been for 40 years. What I hear in that is "this is our company policy to stall you and make you give up on your request." Okay. Solution could be establish a black book for the lot so that salesmen know what the bottom line sale price of a vehicle is and let them negotiate diddly stuff like spare keys and filling the gas tank however works for company good will--without having to leave the sales table and talk to an anonymous, possibly mythical, third party. Another solution is to let the customer talk to the boss directly. Either would work. Finally, I seldom recommend a dealer. Everyone differs in what they expect, and my recommendation may or may not be effective. So,I tell people what I think, and let them make up their own mind. More

Everyone was very friendly. We had to bring it back for a small door handle piece. The service was fast and they washed the vehicle, which was unexpected. When they detailed it before we picked it up, th a small door handle piece. The service was fast and they washed the vehicle, which was unexpected. When they detailed it before we picked it up, the vacuum job left a little to be desired. Otherwise, things exceeded our expectations. More

Ths is the best experience we have had with Conklin Cars. This is the 5th car/truck we have purchased from them. Marshall was extremely friendly and if he didn't have an answer to our questions, he found This is the 5th car/truck we have purchased from them. Marshall was extremely friendly and if he didn't have an answer to our questions, he found out quickly. Even after the sale, when there was a question about the price, Conklin's "made it right". Marshall came on his day off to hand over our used Uplander. We had asked for a second key and it was ready the day we picked up our van. We had some questions about some of the features and he was very patient and either answered them or found the answer for us. We had a question about how the rear seats would be removed. Marshall and my husband worked on it awhile. Then Marshall found a co-worker who was able to help. During the sale and paperwork process, Tony was very easy to work with and and did everything in a timely manner. Everyone we met and worked with were friendly and easy to work with. We will refer our friends and family to Conklin Cars and especially to Marshall who we enjoyed working with. More

My first contact was the request for an quote via email. The response was very fast and I made arrangement to test drive vehicle. Vehicle was available for my test drive when I arrived. Both Jerrod and Bud The response was very fast and I made arrangement to test drive vehicle. Vehicle was available for my test drive when I arrived. Both Jerrod and Bud were very knowledgable and friendly. They promptly inspected my trade-in and made we an offer on purchasing the vehicle. The offer as reasonable considering my trade-in as a buyer you always wish the offer was lower but after a little haggling a price was agreed on. Made arrangement to pick up the car the next morning. The car was ready the next morning as promised. While Tony and I were filling out all the final paperwork Jerrod had the new vehicle ready to go with the tag tranfered from my old vehicle. Jerrod was very helpful with explaining the vehicle functions and setting up the On-Star system. I would recommend Conklin Cars Newton to anyone looking for a friendly, knowledgeable, hassle-free shopping experience. PS I requested email information from a couple other area dealers but after 3 days I have not heard back from them. Conklin Cars prompt response to my email request was instrumental in my purchasing the vehicle from them. More

We've been looking for a long time for just the right vehicle, and we found it at Conklin Cars in Newton. The service was outstanding, and we won't hesitate to come back again, and plan on recommending vehicle, and we found it at Conklin Cars in Newton. The service was outstanding, and we won't hesitate to come back again, and plan on recommending this dealership to our friends. It was a wonderful, and very productive experience. Well worth the drive from Randolph, Kansas! More

Offerred to fix the engine problem in car purchased there at a $4500 dollar price tag. The did not include all the parts they took apart on the engine when I delclined their offer. Cost $150 to get car out at a $4500 dollar price tag. The did not include all the parts they took apart on the engine when I delclined their offer. Cost $150 to get car out of shop without the parts they missplaced. Hauled car to second garage, fixed problem for $631.25. I will never cross their doorstep ever again. More