Conicelli Toyota of Springfield

We had not purchased a new car in 17 years. We set out looking for a Toyota Highlander about 1-2 years old. But with the great finance rate of 0.9% on a new vehichle it just didn't make sense to buy used looking for a Toyota Highlander about 1-2 years old. But with the great finance rate of 0.9% on a new vehichle it just didn't make sense to buy used and pay a higher rate. Joel Morales made our experience the most pleasant ever. He, much like us was very matter of fact and got to the point. We knew what we wanted and what we expected to get for our trade. Unlike the nightmares you hear about many dealerships we were in and out within 2 hours simply because we didn't have to play the game of "I'll have to check with the manager" for hours on end. Our initial numbers were $500 apart from each other. Joel, checked with his manager and within 2 minutes came back with the $500 additional in trade we were looking for. We were so satified with the experience with my wife's new care that 3 weeks later I decided it was time for a change of vehicles for myself. My travel to work had recently tripled in distance and my truck's mileage just wasn't cutting it for me. I started going between 4 different makes and models and after a day or so of reasearch I just said the heck with it, why waste my time elsewhere when I know how happy that I'll be dealing with Joel again. The 2nd car purchase in 3 weeks was just as easy as the first. In and out within about 2 hours. My new Toyota Camry SE gets almost 3 times the gas mileage and almost pays for itself in what I save at the pump so it's almost like driving a new car for free! I've had the car just 3 days and have already gotten 4 comments on my car from total strangers like "awesome", "sweet", "love the color", "where'd you get the ground effects". Truth of it is, there is NO ground effects, it's the way the SE model comes. I wasn't looking to impress anyone with what I bought, but I like the comments I get anyway. Thanks Joel, for a great experience with the purchase of TWO cars! More

The first person I had talked to was Larry (Forgot last name. Very helpful from the initiation of conversation, right down to when I had the car picked out. Larry was willing and able to do whatever was ne name. Very helpful from the initiation of conversation, right down to when I had the car picked out. Larry was willing and able to do whatever was needed in order for me to purchase that car and for that, I would go back without question More

Normally I do not leave comments, even negative. But for this dealership I felt the need to leave a comment. They were so impressive. When we were shopping around for the new Toyota Yaris we sent out th this dealership I felt the need to leave a comment. They were so impressive. When we were shopping around for the new Toyota Yaris we sent out the request for Dealer quotes through Edmunds, MSN, AAA search engines. It did send one to this dealership though it is a 90 minute drive for me. What a lucky break it was.. We were very particular about the model and color of the Yaris. All my local dealers were pushing what they had in inventory and had the attitude take-it-or-leave-it. We were taken aback by this attitude and started to go for Honda Fit or Hyundai Elantra. But my daughter was keen on Yaris. From what I heard they did not have a margin to work on Yaris as it was fully manufactured in Japan unlike the Corollas and Camrys. Enter Jim Payne and Joe. We had ONE telephone conversation. He offered to get me the vehicle and offered me a price that I could not turned down - despite the 90 minute drive. He also worked with me to get my daughter finance her OWN first car, he worked the details out. On a working day, we drove there - the car was ready - paper work was taken care of with personal attention. He had to work with the insurance company to ensure that the policy reflected it correctly. Got us a very good rate for the loan. There was no attempt to switch to another car - which I saw in most of the places. Others invite you for Yaris and then try to dump a Corolla on you. There was no attempt on high pressure sales tactics to sell extras. This is my sixth new vehicle and this was the best experience I EVER had. It was a breath of fresh air after all the slimy NJ dealerships. Once we walked out of a dealership because they were forcing/manipulating us with credit terms, credit-life insurance etc etc. There were no such attempts in this place. To be truthful, I would have paid more to get this kind of service. I was planning to show/educate my daughter how to negotiate with a car sales person, their way of walking back and forth to their managers, making up extras and so on - but that education was lost here because of their straight forward approach. No haggling, No let-me-talk-to-my-manager and playing with numbers. Typically they will show you how much the MSRP is, what the invoice is and confuse the heck out of a person by throwing in other options. Nothing of that sort here. Joe Unterkofler is an amazing individual. He has so much patience. I think that comes only when one loves their job. Even after the sale was done, I got calls, got inquires both from Jim Payne and Joe Unterkofler.My plate was Fed Ex -d to me. I would be recommending them to my friends and colleagues. Ask for Joe U (not that others are bad) - you will be guaranteed with a great service. Concelli Organization should feel proud of having such a service oriented individual. More

Joe Unterkofler was very helpful and went beyond expectations to help us find the car we wanted. He followed up with us for Months and when the car we wanted was available he have us the best deal expectations to help us find the car we wanted. He followed up with us for Months and when the car we wanted was available he have us the best deal in the area. After we got the car he helped us learn how to operate all the new features. More